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November 2022 by Dr. Jerrilyn Frasier
Great bank. I actually feel like they care about me and my business.
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May 2020 by Carolyn Jackson
CUSTOMER SERVICE IS AWESOMER
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April 2020 by SharBear
Overdraft fee is outrageous, and I can't seem to figure out how to check my balance after bank hours. So my transaction may or may not make my account overdraft, but I can't know how to avoid that because I can't check my balance. I have a chime account and it is WAY better. Why? Because it takes me two seconds to log into my chime app and immediately see my balance. The FNB app is outdated and horrible. Just wanna know what my balance is ?
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December 2019 by Jodi Brooks Thompson
I don’t normally comment on bank experiences, but felt compelled to let everyone know what a great bank FNB really is. I recently made some financially structural changes in my business and Robin was there to guide me through all of the necessary paperwork to get this done. Also, I recently had a breach on one of my business debit cards and this breach was caught immediately by the bank. My debit card was cancelled immediately also, but somehow I was never issued another c
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October 2019 by Danielle Cagle
Would like to thank FNB and more specifically Mr. Richard Royal in commercial lending. His passion for small business development in our community is a great partnership with FNB and a win for their clients. After multiple partnerships with Mr. Royal and FNB, I am confident that you will be in good hands and that the vision of your business will be shared and supported to the best of their ability.
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September 2019 by Sharon Alysse
Overdraft fee is outrageous, and I can't seem to figure out how to check my balance after bank hours. So my transaction may or may not make my account overdraft, but I can't know how to avoid that because I can't check my balance. I have a chime account and it is WAY better. Why? Because it takes me two seconds to log into my chime app and immediately see my balance. The FNB app is outdated and horrible. Just wanna know what my balance is 😒
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September 2019 by Jimmy Cerda
I was driving down N18th street in Monroe and saw the sign outside that said the uncommon bank so I went in, it was then I met Robin Warner. Robin opened me a checking and saving account and I’ve been banking there for about three years now. I work all over the United States so if I have a question or need something I pick the phone up and call Robin she has been very helpful anytime I call. Robin is definitely a major asset to the Monroe Branch.
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March 2019 by Yolanda Davis
awesome service,employees are amazing
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May 2018 by Leslie Howard
I was a former employee of the bank. I quite naturally wanted to keep my account there. On yesterday 10/26 I went to do my normal weekly transactions at the North 18th Branch. I sent in my debit card and the teller asked for the last 4 of my social. The other lanes had cars and I didn't feel comfortable providing it. The teller explained she was being trained and that's what she was just advised to ask me. I inquired further as to when this started? I expressed once again being uncomfortable providing that information and I asked for my card back. I got out of line and went to the ATM. Before leaving, told the teller I was going to make a complaint. In the moment, I was so heated, it didn't occur to me they could have asked for an alternate form of identification.
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April 2018 by Steven Shuff
Nice branch and friendly people
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February 2018 by Leslie Howard (AlmostASecret73)
I was a former employee of the bank. I quite naturally wanted to keep my account there. On yesterday 10/26 I went to do my normal weekly transactions at the North 18th Branch. I sent in my debit card and the teller asked for the last 4 of my social. The other lanes had cars and I didn’t feel comfortable providing it. The teller explained she was being trained and that’s what she was just advised to ask me. I inquired further as to when this started? I expressed once again being uncomfortable providing that information and I asked for my card back. I got out of line and went to the ATM. Before leaving, told the teller I was going to make a complaint. In the moment, I was so heated, it didn’t occur to me they could have asked for an alternate form of identification.
On today, 10/27 I contacted the bank and was transferred to the branch manager. Instead of her listening she proceeds to advise me she was already aware of the situation. She further proceeds to say it’s always been the policy of the bank to ask for the last four. In an attempt to identify my personal knowledge I said NO ONE HAS EVER asked that at any branch, I worked there!!
Her response was, you were trained wrong. Then she proceeded to over talk me.
My point and question was IF they didn’t know me by face when I said I didn’t feel comfortable providing my last 4 ask for an alternative form of ID. Her response was because you canceled the transaction. I said I only canceled it because nothing additional was offered!! I stated your tellers were clearly trained wrong because they should have known to ask that. She was beyond RUDE. For every one word I tried to say to her she NOT ONLY talked over me but she was in defense of this.
Leadership reflects followship.
If she speaks to her customers this way, what will her staff do??
I called to back to Ruston to report her to be told I don’t know who you can talk to. I was give an address to the bank but I don’t feel it will go anywhere.
I am posting it her because the first rule of customer service is the customer is always right even when wrong. In this case I was actually right and the fact I am a former employee should have no bearing on the way she dealt with me. I am a very dissatisfied customer today.
Go to West Monroe for better service, at least from the branch manager. She is not ready for the public.
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October 2017 by Lesle Howard
I was a former employee of the bank. I quite naturally wanted to keep my account there. On yesterday 10/26 I went to do my normal weekly transactions at the North 18th Branch. I sent in my debit card and the teller asked for the last 4 of my social. The other lanes had cars and I didn't feel comfortable providing it. The teller explained she was being trained and that's what she was just advised to ask me. I inquired further as to when this started? I expressed once again being uncomfortable providing that information and I asked for my card back. I got out of line and went to the ATM. Before leaving, told the teller I was going to make a complaint. In the moment, I was so heated, it didn't occur to me they could have asked for an alternate form of identification. On today, 10/27 I contacted the bank and was transferred to the branch manager. Instead of her listening she proceeds to advise me she was already aware of the situation. She further proceeds to say it's always been the policy of the bank to ask for the last four. In an attempt to identify my personal knowledge I said NO ONE HAS EVER asked that at any branch, I worked there!! Her response was, you were trained wrong. Then she proceeded to over talk me. My point and question was IF they didn't know me by face when I said I didn't feel comfortable providing my last 4 ask for an alternative form of ID. Her response was because you canceled the transaction. I said I only canceled it because nothing additional was offered!! I stated your tellers were clearly trained wrong because they should have known to ask that. She was beyond RUDE. For every one word I tried to say to her she NOT ONLY talked over me but she was in defense of this. Leadership reflects followship. If she speaks to her customers this way, what will her staff do?? I called to back to Ruston to report her to be told I don't know who you can talk to. I was give an address to the bank but I don't feel it will go anywhere. I am posting it her because the first rule of customer service is the customer is always right even when wrong. In this case I was actually right and the fact I am a former employee should have no bearing on the way she dealt with me. I am a very dissatisfied customer today. Go to West Monroe for better service, at least from the branch manager. She is not ready for the public.
