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February 2024 by Taryn Williams
If I could give zero stars I would! DIANNA JENKINS AND DEBBIE are the most rudest and unprofessional individuals ever! They talk to you as if your concerns aren't valid. Only came to get more information about a package process and I was completely mishandled. Tried to file a claim, Debbie would not give me the directions to file the claim. I thought that I'd have a better experience with the supervisor, Dianna, and it was 2x worse. And to say this is a federal agency I'm sure they're not in compliance with protocol. Rude rude rude & rude!!!!!
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October 2023 by Jennifer Roberts
Melody is the worst driver they have ever hired. Melody is a temp driver who decided she was too good to deliver my son's medical equipment that keeps him alive. They let delivery drivers decide to hold packages because they don't want to deliver to certain locations, causing work issues and withholding medical equipment for a terminally ill child. I'll climb all the ladders necessary if I lose my job from not having my equipment and if my terminally ill son gets sick. Fire Melody and get someone with an appropriate vehicle to drive country roads!
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August 2023 by Emily Miller
I have called this office at-least 5 times today about trying to get another mail key and nobody has answered the phone. Negative one stars.
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June 2023 by peyton vincent
My graduation envelope someone sent me to congratulate me with BIG MONEY inside was delivered in someone else box, good thing they sent it to my front office and I received it, but best believe I’m calling corporate in the morning or someone to speak to because that is ridiculous!
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February 2023 by Darren Rindt
Dated but functional. Parking lot has plenty of spots for cars but no adequate spots for vehicles with trailers.
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October 2022 by Ryder Rasouliyan
I talked to Mrs Diana Jenkins and she was extremely helpful to me, got back with me in a timely manor and treated everything very professionally. Incredible work
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January 2022 by Cecil: Bitter Truth
Many of the staff at the US Post Office here at Ruston are very professional, polite, helpful, and caring.But one or two may sometimes not helpful which is common everywhere.
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November 2021 by Emily Rose
Will never answer the phone . Didn't knock on the door and just said they couldn't reach us..
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October 2021 by Nadja Wright
If I can give this place Zero starts I would. I went to the post office to pick up my package before they put it on the truck and Ms. Debbie at the counter says it will be too time consuming to look for it and I will have to wait until it’s delivered. I wanted to pick up my packages because Ruston post office will lose you packages it happened to me SEVERAL times or the package/ mail arrives a month later literally. I even called the supervisor to complain about the service but she as well just dismiss my complaint/concerns and say “if it’s misplaced or lost it will get re delivered which will take up to 2 more weeks to arrive to my location”. I guess since it’s not their important mail/packages it doesn’t matter.
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June 2021 by Cecil: Bitter Truth -Otito Koro
Many of the staff at the US Post Office here at Ruston are very professional, polite, helpful, and caring.But one or two may sometimes not helpful which is common everywhere.
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April 2021 by Sweetie Pie
Postmaster and management are so rude it’s ridiculous. I believe one of the names was Jordanshe doesn’t seem to have any training whatsoever. I had a terrible episode with her several weeks ago but haven’t had the time to post until today
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November 2020 by Guy “Zac” Bretches
I have used this mail service roughly 3 times weekly for about 2 years. I mail between 1-30 packages per visit. My SO's business depends on mail service, so I feel I am significantly qualified to review it.Average quality of work, the only problems are with USPS and not the location. Hours of operation are tight and difficult to learn, and impossible to contact directly the location via telephone.As true of all USPS locations, the actual mailing is awesome; the problems only come from dealing with administration or any weird problems.
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August 2020 by George Shelton Sr
Awesome customer service
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December 2019 by Susan G
I think they're doing the best they can, possibly not the best support on the back end. Those of you who are behind the counter and are kind and gracious even when it's 'one of these days', it means a lot.
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November 2019 by Tealeather Harrison
This is about the delivery of my mail. I don't know when we started to receive mail at 6 o'clock in the evening. Sometimes we are expecting packages and they are not delivered. They will say "attempted delivery" and no one has been there. Sick and tired of this!
