Verizon in Ruston is highly praised for its friendly and knowledgeable staff. Customers appreciate the excellent customer service, as employees treat them with respect and genuinely want to help. Many have noted that the staff is professional and ready to assist, whether it's for phone replacements or resolving service issues. One employee, Jalen, received particular recognition for his dedication, spending considerable time trying to help a customer with their problem. Overall, visitors have had positive experiences, finding the store to be welcoming and efficient in addressing their needs. This location comes highly recommended for anyone needing assistance with their phone or service.
I felt I was treated like a priority. Came in frustrated with the help I had gotten all week from the tech support on the phone. Left with a working phone and a smile on my face. The young man that helped me was amazing.
July 2026
Justin fixed my phone swiftly and we discussed my services to find things I was paying for to bundle under my Verizon bill at a discount!
December 2023
I was there with a friend, she needed to replace her phone. The staff were ready to work & friendly. It was a pleasure to walk in there and be treated as customers rather than being an annoyance.This still happens in some stores.
