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November 2023 by Becky C.
I have had an account at Capital one since before it was Capital one. I am retired now. I visited the location on Mansfield rd to get some paper work done. I was greeted by someone that said he was a bank ambassador. Told him what I needed & he said he could help me. I had laid the papers down to let him see what I needed he looked, then stated walking over to a desk. Left the papers on the counter & did not say anything else. At that point I picked the papers up & followed him. He didn't look at what I needed done very well I had to give it back to him to complete. I tried talking to him just to make conversation. He didn't comment. He finished pushed the papers my way & never said a word. Not have a nice day or go to he'll or anything. I said thank you have a nice day. He said no problem. All the money spent on the TV adds are just a waist when you have people that don't want to even be pleasant to the customers.
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July 2023 by Miracle Neal
Never bank with them again !
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May 2023 by Hunter
The ATMs don’t work. They will swallow your money and you’ll have to jump through hoops to file a dang claim only for it to be denied. They don’t care. They’ll treat you like a child. Go to a different location with a more professional staff
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March 2023 by Bama Princess68
It wasn't very busy when I went through the drive through.
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November 2022 by Ana Rodriguez
Customer service is NOT GOOD. Spoke with jasmine she told me at the end of the call her name is yasmine called back and they transferred me to her said we did not talk and transferred me to customer service before I could say anything.
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August 2022 by Crystal Cooper-Taylor
This bank use to be my go to but I rather drive all the way to Bossier before I use this one again. The customer service is not good. They never are nice and if you ask a question or need help they act as if it's a problem.
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May 2022 by Christina F.
Came here to go through the drive thru to cash a check around 4:45. The drive thru was closed. The inside used to close at 4 but the drive thru used to remain opened until 6 for people getting off work. Now I see they have new hours as of 3 weeks ago and even the drive thru closes at 4 now. This is bad business and will result in many people finding a new bank.
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February 2022 by Ray W (holinessisright1214)
Excellent customer service.
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February 2022 by Baylee Vial
Absolutely ridiculous. Wouldn’t take a check from my account because the date was off by one day. Never seen such stupidness in my life
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January 2021 by Peggy Teague
Does anyone know why this branch is not open today January 4th? Been up there twice and it's still closed. When will it be open again?
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January 2020 by Renee Beaird
Why can't the bank stay open past 4 on weekdays or a drive thru stay open until 4:30 or 5:00 anymore
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June 2019 by Dominik D.
I was very happy with my service here. Candy helped me open up an account and it felt effortless. The location right on the main road also makes it convenient.
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June 2018 by Robbie Scarborough
I'm embarrassed that I have anything with these people. Crappy service
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November 2013 by Bradley King
I will keep banking with capital I think they have the number 1 fraud detection dept ever
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May 2012 by Daniel Stein
I'm here all the time..and by far the quickest Cap One I bank with..drive-through is the way to go here.