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September 2023 by Emo Teen
I have no problem with the cellular service but I advise you to go to a different location because there completely unprofessional at this store from then yelling, arguing anddegrading each other in front of customers to just not greeting when people walk in to the store and instead of calming down customers when they have a problem she just argued with them this is not how a company should allow there employees to act like in front of or to customers. That is the last time I will ever step foot in that store again
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September 2023 by Blade Powers
It's ok I guess
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August 2023 by MinotStratofortress
I wish I could give this place negative stars. The "manager", Shereka, is an absolute nightmare. Shereka smokes and sleeps in her car on the clock, and when she does come in, she adds insurance and other optional services to folks bills without informing them, then quotes them a lower price to trick them into thinking they're getting a deal. She treats the employees there terribly. Their employees are constantly micromanaged to an extreme level, and are constantly being belittled by her, and being written up for infractions on her made up rules that aren't company policy. If Cricket ever gets rid of this toxic POS, they might have a chance to turn this store around, but until they do, I'd recommend to everyone not to touch this place unless you like surprise bills and toxic attitudes. Cricket, please look into and fire this woman, she brings the entire store down and is the reason it's suffering.
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August 2023 by Charlotte R Edwards
Excellent customer service. Staff went above and beyond. Esp the manager!
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July 2023 by Charlotte Edwards
Excellent customer service. Staff went above and beyond. Esp the manager!
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May 2023 by Johnna H Ball
Love cricket good price great customer service
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February 2023 by Dalphne Seamster-Davis
Went in to the Mansfield Rd location and only one person was there working which was fine bc there wasn't any other customers in the store. The salesperson wasn't friendly or helpful. He seemed as if I was interrupting him and he didn't want to be bothered. I was planning to switch from another carrier but bc of his lack of explanation I decided to just leave. I may try a different location but I was very displeased with the customer service at this location.
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February 2023 by Dalphne Seamster-Dukes
Went in to the Mansfield Rd location and only one person was there working which was fine bc there wasn't any other customers in the store. The salesperson wasn't friendly or helpful. He seemed as if I was interrupting him and he didn't want to be bothered. I was planning to switch from another carrier but bc of his lack of explanation I decided to just leave. I may try a different location but I was very displeased with the customer service at this location.
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May 2022 by Drea Hillhouse
We are very helpful and knowledgeable.
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August 2021 by Tomas Santos
Very rude customer service employees talk very rude in general seemed that every question i had i got the answer of " we cant do that " ...... Ive been with crickect for over 2yrs and this is a very big disappointment for me i can say i will not recommend in going to this store by any mean go to another store if possible
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August 2021 by Tina Lee
Mya was extremely helpful with the task of helping me retrieve data from an old phone. The information I had was much needed. She was very helpful and sufficient in her duties. So grateful she was able to assist me.THANK YOU SO MUCH!!!
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August 2021 by Tina Williams
Mya was extremely helpful with the task of helping me retrieve data from an old phone. The information I had was much needed. She was very helpful and sufficient in her duties. So grateful she was able to assist me.THANK YOU SO MUCH!!!
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August 2021 by Lillie Davis
My experience at the Cricket store on Mansfield Road was excellentMiss Mya Was very professional Courtesy if I wanted to know something she told me she explained it very well great services at the Mansfield store.
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June 2021 by Jessica Ford
GREAT CUSTOMER SERVICE THE WORKERS GO OVER AND BEYOND VERY FRIENDLY STAFF THE MANAGER AWESOME OVERALL I RECOMMEND THEM TO ANYONE
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March 2021 by Russell Hinton
I went to the Mansfield store that's connected to Denny's. I was had a problem with my bill, at first it seemed like I was gonna be disappointed but Carlton was determined to make sure that the customer was satisfied. Great store! Service like that will make me a lifetime customer.
