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February 2024 by Laila sabre
they didn’t even rotate my tires. and i paid for it. all 4 of my tires are on the same spot
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February 2024 by Teresa Mccrary
Great friendly staff, Professional! Will do all our business there
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February 2024 by Michael Martinez
The 4 star is not really due to the workers and how they workered, but more towards the friends and family. It took 7 hours to get my new tires and alignment done due to how busy it was. Since it took that long, most people would avoid that. Regardless, they did a great job on my vehicle and it is performing well so far. Also their customer service was great.
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February 2024 by Ce Ce
I went to the location and told the rep that I did a Diagnostic Check Engine Test and It stated that I had a Spark Plug MisFire for Cylinder D. He told me that I should get a thorough check of my car which was $119 to confirm if that was the issue. I refused and he was extremely persistent on me getting the check engine light test. He came back and told me that the issue was the in fact the spark plug that I previously TOLD him about . (I even had the report from the previous diagnostic that Stated that it was the spark plug) . They charged me $120 plus the cost of the spark plug that I came there for. I felt so used for paying $120 for them to “confirm” the issue that I told them about even when he say it printed out on paper. I will never go back to this establishment again.
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February 2024 by Janine Clymo
Wonderful and helpful service in a frustrating moment. I appreciate their help and timeliness
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January 2024 by Alyssa Wilson
I got my front and back brakes and all 4 rotors changed at firestone and they are still making a noise and grinding. Took it back they said nothing is wrong and they don't hear a noise. WHAT A RIP OFF. Nobody has $900 to throw away like that. Thanks for wasting my time and money.
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January 2024 by Kathleen Mitchell
Excellent customer service and prompt service even though I was running late for scheduled appointment.
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January 2024 by Beautifully Blessed Patricia
The Associates were very helpful and friendly.
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January 2024 by Dwight Patton
Great customer service!
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November 2023 by Ashley Gabel
Had a blowout on our way home from New orleans. Jared , I think, stayed after hours to ensure we got a new tire on and able to drive home. Superior service!
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November 2023 by Valerie Buchanan
I should have read the reviews prior to choosing this location.
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September 2023 by Li S
Service advisor was great and the technician found the issue and fixed it right up. Was a walk-in that was in and out within 2 hours.
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September 2023 by Jamie Thomas
3 hours for 1 tire and I had an appointment. Never again. If you read this, do not take your vehicle to Firestone. Ever.
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September 2023 by Chyene Catts
Came in early this year with a bubble in my tire and they said it wasn’t a big deal so they just moved that tire to the back. Then the bubble got bigger a month later so I went in during my lunch to see if they could get me in and I understand they are short staffed but they said it would take 4 hours before I could get in so I just left. Driving around with that bad tire then I notice a bubble on my front tire! I knew it was not safe so I finally went back in since it was urgent. The front desk guy said it would take ab an hour and a half. 2 hours later another guy comes up to me and says they don’t have my tire size. He had to order my tires and it wouldn’t be in for 4 days and they would call me when they get them. They were about to close on the day they said they were going to receive them and I still have yet to receive a call so I call them and they said they have them so I made an appt for the next day at 4:30. I get there at 4 and don’t get out until 6. Then they couldn’t even apply a military discount on top of the warranty which barely covered a small amount of the cost. Waste of my time and money! Never coming back here again.
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September 2023 by Ryan Boswell
$600 to change out 4 spark plugs and one coil pack....then gave me a $500 estimate to change out a $60 radiator hose, and that's WITHOUT the b.s. "diagnostic fee, which is simply them plugging a device under the steering wheel. Took it elsewhere, got the hose changed out for less than half that. Great place if you have thousands of $$ to burn... the guys are really nice, it's just overly, incredibly, ridiculously expensive.....and they will 'fee' you to death!
