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January 2024 by Olisemeka Okafor
Excellent communication and prompt service. Christian and all other Staff were understanding and went above and beyond.
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January 2024 by Tonisha Benton
I didn't make it to pickup my package the service here is A1
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January 2024 by Meoshia Shelton
If you decide to take your car here, do so at your own risk. However, make sure you use your phone to take a picture of your dash with the vehicle running so that it's clear what lights were or were not on as well as your mileage. My suggestion to corporate, make it mandatory across the board for employees to document that a check engine light is on and have the customer initial by it before the vehicle is even pulled out of the parking lot for service.For years I've only trusted firestone to address all of my car needs. I have been a customer of firestone for years until my my most recent (12/10/2023) servicing experience at the location located at 8902 Jewella Ave.Now, let me tell you my story. I make an appointment to have my charger and my new vehicle that I'd just purchased 6 days prior to the 10th. The appointment was made for 12/08/23. I arrive early and was told they would take the charger first, so my son and I take the other vehicle and go grab dinner. We come back about an hour later and they've already taken the tires off the charger, it's up on the rack. At this point I'm told that I have to make another appointment to bring the other vehicle back at a later time, this is not the first time I've made an appointment at this location only to get there and be told I have to reschedule. Fast forward, I bring my second vehicle back 2 days later. I get the oil change and they return my vehicle to me with the check engine light now on. I go back in and notify management. He goes to the paperwork and says the tech says it was on when I arrived and I'm telling him it was not, and the tech knows that too. So when the tech pulled my vehicle to the back, I sat there for about 15-20 minutes before realizing I'd forgotten to ask them to check the motor for my windshield wiper fluid. He comes back out about 5-10 minutes later to inform me that the motor does need to be replaced as well as the one in the back. Looking at the work order you'd think that would have been the first thing the tech would've written on the work order being that he'd already had my truck back there 15-20 minutes, but it was written after this. They refused to admit error (although I have a copy of the inspection that was done by the dealership prior to my purchase of this vehicle just days prior). Not a single light on on the dashboard. Ran like a brand new vehicle. I immediately get on the phone to customer service and file a complaint before even pulling out of the parking space to drive my vehicle home. At this point I'm told I have to wait 2 business days for a callback from the area manager. I raised sand the first two days having to wait for the area manager to call me back....it didn't take them that long to take my money or mess my vehicle up. The area manager never called. It then escalates to the regional manager. I have to wait another 2 days for their call that never comes. I call back at this point it's now being escalated to corporate and I have to wait another 3 business days. When I called back after not hearing from the regional manager in the 2 business days for the complaint to be escalated to corporate, I'm told that there are notes from the area manager Brandon that we spoke, that's a LIE, NEVER spoke to him....to be continued
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January 2024 by Kim Johnson
The technician was kind, friendly and knowledgeable.
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November 2023 by Ultimate “Cookie” Crusader
Christian and Amberlee were amazing! My tire blew out, and my rim was damaged, but they got me taken care of and I was able to go home today because of them. 10/10 they were amazing!
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November 2023 by John Walker
I have found these guys to be consistently honest and up front about their recommendations for the upkeep of my vehicles for the last 20 years. The Firestone tire product is a reliable choice. The only complaint I have is that Firestone makes their poor employees click on 1 million boxes on their computer screens when they are checking you out. Really? My doctors office does not click as many boxes as you made these poor guys click.
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November 2023 by Debra Booth
The staff here are really efficient and friendly. Christian was so helpful and informative. He explained everything and helped me get a Firestone master card with 0 interest for 6 months that allowed me to get the work done. Now I have no worries with my car. What a blessing! Thank you Lord and Thank you Firestone and Christian!
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October 2023 by Vante Walls
I needed air in my tire do to the weather temperature and I asked them nicely if the could put air in my tire and they do. Amazing staff very professional and kind. Will definitely recommend them all the way. Please come support and do business with them. Thank you guys so much.
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October 2023 by David Spangler
Had a family member's car break down in the area. She limped it to Firestone. She was a nervous wreck. They not only took car of her car, they also ensured she got a ride to a hotel (she was traveling back home and was out of state).Car has been running great for several months. Thanks for the great service and knowing that its more than a customer - its FAMILY. I'm proud to be a Firestone customer.
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October 2023 by Sparrow Song
After my horrible experience with Allen's I brought my car here. They had to fix a bad gas leak that Allen's did not tell me about after taking 6 months to repair my car. Firestone had me fixed up in a few days and now my car runs great again. Finally.
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September 2023 by Stunna Williams
This is by far the worst place you could possibly go to they dont know what they be talking about when it comes to fixing or finding the problem with your vehicle. I had to get an alignment 5 times after the original one they didnt know what the cause was now Im on my second new front end and its still not fixed correctly save yourself the time to find another place other then this location. Wouldn’t recommend them to anyone.
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September 2023 by Russ Peak
These guys were awesome! Got me in and out quick. Great price and service!! Highly recommended!!
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August 2023 by nicholas lindner
Got some tires on sale, and they were able to work me in since I didn't have an appt.
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July 2023 by Jen Johnson
Wonderful superb professional excellent service...Exceeded our expectations.The technicians quality of work and services were outstanding. I would highly recommend this location to anyone to meet your automotive needs. Polite staff and technicians.
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July 2023 by Jessica Key
Great front office staff. Kyle was able to fix up my AC within 30 minutes. Very honest people. Could have easily tried to pull the wool over my eyes and told me I needed a new part, instead fixed the issue and got my AC blowing cold again!
