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November 2023 by John Q. Public
I am rating 2 Shreveport locations with this rating. Shreveport-Barksdale's alignment rack has been down for a week. Referred me to Bert-Kouns location. Scheduled appt for 11/15 at 12:00 for alignment. Called at 11:00 to make sure they were on schedule and they were. They called at 11:30 to see if i was coming. I was almost there. By 1:00 p.m. my car was still in the lot after having been told appointments take priority. Had employee come pick me up. Got my car back at 3:30 p.m. Got in it to leave and traction control lights are now on on dash and will not go out. Asked them to look at it and the "mechanic" came and said that was on when he pulled it into the bay. Absolute lie. The did not have a real mechanic on duty so they could not help me. Told me I could come back in the morning. My 4Runner now vibrates more than before I took it in. Sad thing is that the tires, balancing, and install came from them as well. Never again. Should have paid attention to all of the Facebook posts in our area. Mavis has really failed on the legacy of Gateway Tire and Service whom they bought out.Brian McNew
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November 2023 by John Q. P.
I am rating 2 Shreveport locations with this rating. Shreveport-Barksdale's alignment rack has been down for a week. Referred me to Bert-Kouns location. Scheduled appt for 11/15 at 12:00 for alignment. Called at 11:00 to make sure they were on schedule and they were. They called at 11:30 to see if i was coming. I was almost there. By 1:00 p.m. my car was still in the lot after having been told appointments take priority. Had employee come pick me up. Got my car back at 3:30 p.m. Got in it to leave and traction control lights are now on on dash and will not go out. Asked them to look at it and the "mechanic" came and said that was on when he pulled it into the bay. Absolute lie. The did not have a real mechanic on duty so they could not help me. Told me I could come back in the morning. My 4Runner now vibrates more than before I took it in. Sad thing is that the tires, balancing, and install came from them as well. Never again. Should have paid attention to all of the Facebook posts in our area. Mavis has really failed on the legacy of Gateway Tire and Service whom they bought out.Brian McNew
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November 2023 by Justin Bohall
I arrived at Mavis and asked for an alignment. I then asked how long it would be, to which the gentleman responded one hour. I clarified one hour total, or one hour before they could begin work. He responded total. I sat and waited for an hour. Truck hadn't budged. When I asked bout it the gentleman at the front desk hopped up and ran out to pull it in. So I sat back down. 45 minutes later I decided to go check again and sure enough, it hasn't been done yet, just pulled around back and parked out of sight.At this point I'm very frustrated and request my keys to leave. I'm then told some excuse about my completely stock truck not fitting on the lift, which as a "professional" business that provides that service they should know what vehicles are incompatible with their lift.If you're anything like me, you don't appreciate unreasonable wait times and/or being lied too, and certainly don't care for the complete lack of professionalism. Luckily, right next door at the Ford dealership they are able to get me taken care of in a timely manner and for $50 less. They also have free coffee and hot chocolate, which is a nice touch.Do yourself a favor and don't waste your time or money doing business with Mavis in the automall.2019 Ford F250, unmodified
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November 2023 by Jarrett Pinnix
Shawn was very helpful and got me in the right direction of what I needed to do next. Thanks so much again. Would highly suggest seeing them. Great business! Great people!
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November 2023 by Katina Blake
After leaving my chemo treatment I noticed I had a flat. I was over in the area so I stopped by the Mavis Tire on Bert Kouns where I was greated by Jason and Emily. He was very friendly and took care of my issue right away. I would definitely recommend stopping by this location for your tire needs.
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November 2023 by Yuntian Duan
I just came to this city and felt the warmth here, just like I came to this store. I told the manager that I wanted to replace a wheel rim. He recommended many purchase channels to me and helped me check the safety of the new wheel rim to ensure that I had a safe driving. When I changed the wheel rim, I had to wait for a while, and the manager would communicate with me warmly. Highly recommend!
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November 2023 by Jacqueline Stephens
Emily and Chad were the best! I was greeted immediately when entering the store. They wasted no time getting me set up and a technician right on it. As I was waiting, I noticed they were pleasant with everyone that came in no matter the issue. Thank you very much!
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October 2023 by Raheem Shaw
They literally tell you “ if you leave a 5 star review I’ll discount your bill.” I could go on about my 3 hour wait of not getting my tire fixed like I asked for when walking through the door, where I also did not feel at home. However, you should definitely consider yourself warned, FIND ANOTHER TIRE PLACE! How is it a person goes to a tire shop and tell the “a tire Professional’s what’s going on and they keep your car for 3hrs. only to tell you there was nothing wrong with your tire.??? : the photo is from only 17hrs. later after they said it was fixed.
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October 2023 by Nate K.
great customer service! nice lobby and wait time. would recommend to anyone needing tire/car maintenance.
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September 2023 by Precious Collins
Great customer service! Walked in and was greeted as if I lived here in Shreveport. Ask for Jason. I am from out of town and he made sure I would be covered with warranty, and that I got the best deal on my tire. He made sure I would have safe travels back to Baton Rouge and that my area had locations I can go to as well .. highly recommend!!
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September 2023 by Alex Gamel
Jason at the front counter and the tech Jay got me fixed up and actually let me know that my rim was bent. I've been to the dealer and another tire shop and no one informed me. Now I can finally get some resolve with my balance issue. Thank you so much!
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September 2023 by Teresa Owens
Love the place fast, friendly air conditioning, waiting area clean. My dad is used John for years. As always used. Job and we're always will wouldn't go anywhere else. Thank you for being such a great Teresa Owens.
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September 2023 by Anne-Marie Fontenot
They were very helpful and kind when I came in to get my tire fixed!! After my car was ready, the manager told me not to worry about paying for the leak and to have a great evening!! Super helpful and sweet people!!!! Definitely recommend to anyone having car troubles!!
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September 2023 by Amy Rokaw
Emily offered me great customer service. Fixed my tire in a timely fashion. Highly recommend using Mavis on Beer Kouns for all your tire needs.
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September 2023 by Brittany Rowland
My husband and I had both of our vehicles serviced this weekend at the Mavis on Bert Kouns for routine tire rotation. We also had a nail removed and tire patched on his truck.The guys were friendly, helpful, and got us taken care of quickly without an appointment. They also didn’t charge us anything, and were quick to let us know when our vehicles were ready so we could pick them up.
