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November 2023 by TT Smiley
Always satisfied with this hotel. Have stayed here appx 3 different occasions. We are comfortable leaving our major bags in the trunk of our car. Staff always caring and helpful.
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November 2023 by Roslyn Conner
It was a great room friendly staff and very nice If I had to stay again I would definitely be coming back
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November 2023 by Brad
Rm 413 Cathedral Ceiling.Good: close to Interstate. Bad: Noise from the Interstate.Breakfast was good. They seemed to skimp on some items.Still, I enjoyed the stay. And will stay again.
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November 2023 by hansi Maron
My recent stay at this Hotel was nothing short of OK :).The Hotel staff are friendly and the rooms were nice and clean.Had no complaints during my stay and I think it is a good place to stay for people travelling through this
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October 2023 by Brent R
If you enjoy privacy, this probably isnt the hotel to stay at. Apparently, it is their "policy" to be intrusive upon check-in so they can use your information for marketing(per the onduty manager). When i declined to inform them why i was staying, they attempted to tell me they couldnt check me in w/o the info they requested...until i called IHG. At which point i was promptly checked in, handed my key and told to have a good night. No acknowledgement of my status(Platinum), was not offered my bonus pts or complimentary beverage, wasnt informed about breakfast or any amenities and wasnt even told where i could find the elevator. I stay at IHG or SPG almost exclusively. I have never had a check-in experience like this, EVER, anywhere in the world. I strongly recommend the downtown locations. Closer to more, pleasant & courteous staff and the only 3 questions they ask are ID, credit card and if there's anything else they can do for you.
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September 2023 by James Swanson
The entire first floor should not smell like marijuana. The guy sitting in the waiting area vaping the I would assume marijuana oil. Also had one behind ear. With the front desk person watching him.Yes I am fully aware of the laws in this state.There is also a no smoking for the entirety of this building. This was on 8-6-23 in the evening.
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August 2023 by Tina Tisby
Experience was great until we checked in (registered three guests), but only towels for two. Called "0" and a female named Jonah(sp) was rude and downright ugly. saying there were no towels available until the next day. Her rudeness and ugly tone was over the top! Everyone else was friendly and kind.
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August 2023 by Evan Eastham
Very good night staff. The hotel is damp and has a mold smell as soon as you step inside. The floor tiles by the ice machine and in the bathroom are wobbling and cracking. The owner needs to fix up the building and have it checked for mold. People deserve a nice place to work and stay.
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July 2023 by Chris Williamson
Stayed one night. 5 cars were broken into, to include my truck with less than 5k miles on it. There was security at the hotel and cameras apparently nobody observed anything. At some time around 1AM the police were called. Even though the hotel had my information they didn’t notify me of the break in, I had to discover this at 4 am for myself. I would not recommend this hotel to anyone. No representative of the hotel talked to me until around 8AM.The manager promised me that she would provide an update I haven’t received anything.
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July 2023 by steve hicks
The hotel was just just remodeled and is very fresh and new smelling. It's just like a new hotel. The swimming pool is clean and everything is well kept.The free breakfast was one of the best I've had at a hotel as an included breakfast.We will stay here on our return trip too.
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July 2023 by william broussard
During the recent prolonged power outages we were lucky enough to find a room at this hotel. It’s clean and comfortable and the staff are congenial and accommodating. Breakfast buffet is always good and kept replenished. It’s pet friendly too!
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July 2023 by Merrie Stratton
Very nice staff and a good breakfast. Tonya, the evening desk clerk even gave me a room that faced where our SUVand trailer were parked so we could keep any eye on it. Room was clean and comfortable. This is the second time, however, in the past three holiday inn expresses that we've stayed where the in room coffee maker didn't work. Annoying.
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July 2023 by who ya kidding
Having stayed in this hotel before, the rooms are always clean and the staff is exceedingly helpful. If you are a light sleeper, the interstate and street noise might be a bit bothersome.The snack stand was barren, not normally a big deal, but restaurants in close proximity are unknown to me. Although I could likely benefit from missing a few meals, it would have been nice if the snack stand was filled.We did have to wait a little more than an hour past our scheduled check-in. I understand cleaning staff has been in short supply and high demand.I am confident hotel management are actively seeking to correct this. The morning we checked out, they were holding interviews.
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April 2023 by Helen Hay
I have stayed at this hotel several times over the last year while traveling to Shreveport for cancer treatments. It's not in the best area but as long as I park in the front I feel safe. The rooms are always clean and well maintained. The staff has been hit or miss, but this particular trip we were checked in by Tonya and she was so cheerful and made us feel very welcome, she is awesome! The elevator wasn't working but she did try really hard to get it going for us. Overall for Shreveport area this is a very nice hotel to stay at and is always my go to. They even have a complimentary popcorn machine and lemonade downstairs as well as board games.
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March 2023 by S A
BE AWARE!!! Do not stay here. Area is very sketchy, so be aware of your surroundings. Check in was fast and the receptionists were very courteous. There was a misunderstanding about pet fee but nonetheless paid the fee. Initially, we were only going to stay one night (2/3/23-2/4/23)but extended it to two nights (we are in town for family member that is in ICU). Our room was a junior sweet on the 3rd floor. Upon entering, the room appeared to be clean and welcoming. Sofa in the room had white stains all over it to which I asked for a sheet to cover it just to sit down. About 30 minutes in, we notice a lady bug (no biggie) by window and a little while later another flying across the room. I don’t dislike ladybugs but do prefer them not to be in my room. We reported the issue. Someone came to the room to I guess “verify” that there were ladybugs, and the promptly moved us to another suite on the 2nd floor. The rest of the night was uneventful. The next morning, decide we would extend our stay one more night (2/4/23-2/5/23…there were some issues here too but I digress). Woke up to use the restroom before heading down for breakfast and saw a ROACH in my bathroom!!! I immediately went downstairs to let the receptionist know and I was met with an attitude. When I showed the receptionist what was in my restroom her response was “aren’t you checking out today?!” She didn’t seemed surprised about the roach, and I informed her that this was unacceptable. I told her that yes I was checking out today but needed another room so I could shower. The did give me another room (with no apologies) and also points for another stay. I initially had a late check out for 1 but went to new room to shower and was out of there by 9:30am!! I will not be stay here or at any holiday inns in the near future! Stay at your own risk!
