Soma is a store known for its exceptional customer service and knowledgeable staff. Many customers have praised the assistance they received from employees like Gabby and Dominique. Gabby, in particular, has been described as an "angel" for her professionalism, patience, and extensive knowledge, helping customers feel confident and beautiful in their selections. Dominique also received high marks for her helpfulness and understanding, especially when assisting customers with specific needs, such as post-surgery fittings. However, some feedback highlights areas for improvement, particularly regarding the fitting process. One customer expressed dissatisfaction with the manager, Jessica, who insisted on a fitting that didn’t meet the customer's needs. Despite this, Jessica was also described as patient and knowledgeable by others, indicating a mixed experience. Most customers appreciate the store's organized layout and the variety of bras available, especially during sales. The overall atmosphere in Soma is welcoming, with staff making efforts to compliment and uplift customers. While some concerns about fitting accuracy have been noted, many customers leave feeling empowered and satisfied with their purchases, eager to return for future visits.
I was in today, and received assistance from an absolute *angel* of a human being named Gabby. She was so professional, and so helpful, and I truly feel like she loves her job and what she does. She is a veritable fountain of knowledge. She had me looking *amazing* I will absolutely be back soon!!
April 2023
Jessica helped me out and was absolutely wonderful! Learned I was way off on my seizing. I came in knowing I was in desperate need of help and everyone in the store was so kind and helpful. I'm very thankful!
January 2023
The manager, Jessica is an absolute delight! She was very knowledgeable and patient. You don't have to fumble through racks and racks of bras and clothes to find your size. The store was very neat and organized. One of the items I wanted was out of stock in my size. She didn't hesitate to check in the back and online.
