Soma is a store known for its exceptional customer service and knowledgeable staff. Many customers have praised the assistance they received from employees like Gabby and Dominique. Gabby, in particular, has been described as an "angel" for her professionalism, patience, and extensive knowledge, helping customers feel confident and beautiful in their selections. Dominique also received high marks for her helpfulness and understanding, especially when assisting customers with specific needs, such as post-surgery fittings. However, some feedback highlights areas for improvement, particularly regarding the fitting process. One customer expressed dissatisfaction with the manager, Jessica, who insisted on a fitting that didn’t meet the customer's needs. Despite this, Jessica was also described as patient and knowledgeable by others, indicating a mixed experience. Most customers appreciate the store's organized layout and the variety of bras available, especially during sales. The overall atmosphere in Soma is welcoming, with staff making efforts to compliment and uplift customers. While some concerns about fitting accuracy have been noted, many customers leave feeling empowered and satisfied with their purchases, eager to return for future visits.
Excellent customer service! The salesperson did above and beyond to make sure i had the best experience and I did. The bras are such good quality! I will be going back!
March 2026
I loved my experience. The ladies that helped me were so thoughtful with different types of bras I could try to see what I actually liked and what fit and looked the best.
February 2026
Crystal was so helpful and made me super comfortable during my fitting. She was knowledgeable about the products and gave me great recommendations! Highly recommend this place!
