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April 2023 by Cami Savage
DO NOT USE THRIFTY - THEY ARE THIEVES!!!! If i could do less than one star i would. I rented through the "Hopper" app (third party) paid in full. When i picked up at the Phoenix Airport I had to wait in line for an hour and a half because they onlh had one guy at the counter. Eventually, they had another associate come out and she helped us. She told me that the "additional loss dmg and prem road service" was REQUIRED. And charged me a toal of $539 - 200 was deposit. The deposit dropped off, but 338.92 stayed on my card. I called and they said that because i had accepted the "additional items " that i could not be refunded. So basically they STOLE 339$ i asked if it was actually REQUIRED for me to have had those items and eventually they guy said No. But he still wouldn't return my money. DON'T USE THRIFTY!!!
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February 2023 by Sharon W.
when I arrived at the airport to pick up my rental I was greeted by a very n and knowledgeable young woman at hertz. my first choice of car was a charger and when I went to get in the car it smelled like marijuana and had to return that one for a mustang which the oil chang light kept coming in on. Services from the staff was great but the cars I'm no sure.
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February 2023 by Jonathan Gurr
GO WITH ANOTHER COMPANY!!!! I booked 7 days in advance, when I got there they didn’t have a car for me, didn’t offer any options, they left me stranded!!! To make it worse I had to spend the next 2 hours trying to get a refund from a third party collision damage plan. The only explanation I was offered was weak at best. This clearly happens regularly by the complete apathy of the staff. And something they seem to miss or not care about, is that it cost me money because I had to make last minute plans at a much higher cost… I truly will NOT use this company again and recommend you not to, they really screwed me on my rental, spend an extra few bucks and go with a trust worthy company.
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November 2022 by Nicholas Tarrant
Wish I can give a negative ten stars flew from NY to LA and paid in advance just to get denied the car because a 680 credit score on top of that almost impossible to talk to a representative and took a hour just for nothing to be done and get a refund in ten days
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October 2022 by Paige C.
Absolutely the worst! I had rented a car several months in advanced. When I showed up they had zero card available. And the desk person said "you can wait but it doesn't look promising". I will never use this company again.
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September 2022 by oliya daniels
Had made reservations month in advance, arrived 9p ATL and no cars were available. Waited 1hr before car was available. Missed our dinner reservations and family plans. If I was given a heads up, I would of made other plans. So disappointed.
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September 2021 by Stephanie Little
My car smelled absolutely awful of smoke. I called and told the lady on the phone. And she told me I had to fill out a paper online and some one would get back to me. No one ever did. And the seats were all a mess. The car looked/smelled as if someone in a factory used it as a work car. Absolutely terrible experience.
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August 2021 by TERESA GRAY
We rented a car from Thrifty. The car had a system message come on we didn't know if the car was able to travel. Traveling from Houston to St Louis. Outside of Marshall Tx the message came on. It was late so we stopped for the night thinking in the morning we would get it taken care of. Well after being on hold for over 45 mins we got a human rep only to be put on hold again to wait for a specialist. After another 30 or so mins he came on talked a good game very friendly gave us a good spill. No local rentals available. We thought we were all ready to take it to the local Firestone and have them check it out. We got to Firestone no voucher they had not heard from Thrifty. We waited. Still no voucher. We were ready to just pay for it ourselves to get us back on the road. Knowing we would never get our money back. We called again to Thrifty to be on hold for another hour or over before we got someone and we refused to be put on hold again. They talked to Friestone and hemmed hawed around until Firestone did the work just to get us back on the road and said they may or may not get paid but for us not to worry about. Firestone the best. THRIFTY NOT SO GOOD.
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February 2021 by Stephanie Bremer
My car smelled absolutely awful of smoke. I called and told the lady on the phone. And she told me I had to fill out a paper online and some one would get back to me. No one ever did. And the seats were all a mess. The car looked/smelled as if someone in a factory used it as a work car. Absolutely terrible experience.
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October 2020 by Kimberly Green
I was rented a Tonka Toy that they called an SUV. Very dissatisfied
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July 2020 by JillMarie Rayborn
I wouldn't put no stars if it would let me. I will definitely not use this company again.. We rented a car for our son to go back to Dallas to fly back home. First thing got there to pick car up put it on my husband Credit Card the nite before, thinking it paid for.. WRONG.. I had my Visa/Debit card.. VISA bank card.. NO ,THEY DON'T TAKE THAT.. SECOND...Took out the extra insurance, just on case.. For one thing it seemed like they wanted us to purchase it, Thank God we did. THIRD... Our son was 100miles away from the airport, when he got a flat.. while searching the car for spare and jack,he was on the phone with Emergency services. They told him to drive the car to get tire fix .. Hello.. it's flat... thank god he knows how to change a tire and had everything he needed. Point is they wouldn't even send anyone out, what if there wasn't any equipment to change it... Waste of the extra money and our time.. NEVER AGAIN... I WILL STAY WITH AVIS...
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June 2020 by Lori Price
I had no problem at all. Both beginning and end was quickly done and I was out of there. The SUV I rented was very clean and the rates are very appealing. I have also rented mid size cars etc. I would recommend this rental car agency.
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March 2020 by Jackie Schutz
What I expected to pay vs what my credit card was charged. When I complained, I was lectured about reading the rental agreement terms and conditions. My response was why was the LDW even added if I had verbally declined it and the estimate charges were what I was expecting to pay, why would I think that there would be additional charges? Also, I had specifically specified that I would return the car at 5:00 PM, so I did not notice that the time to return the rental was changed. Customer service was useless. I wish I had read the reviews. I caution anyone not to use this company.
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March 2020 by Harold Clinton
Great. Only car rental that accepts debt cards at the airport
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March 2020 by RJ RJ
A great place to rent from I had 0 problems and staff at Tfrifty/ Hertz was wonderful And returning the vehicle i had no problems. Wanda S
