-
November 2023 by Raquel Dixson
Deposited money into their atm and it said it couldn’t read one of my bills. Then an error screen came on and said we are having trouble and can not finish transaction.. I checked my account and the 600$ deposit was NOT successful.. go in and I’m directed to call a number and wait up to 10 days for a credit and an investigation.. just because their machine made a mistake now I can’t pay my bills on time.. teller didn’t seem to care too much.. I never had an issue with capital ones atms
-
September 2023 by Bianca Morris
Branch Manager needs to have a training day with her employees. They are definitely not all on the same page. I will not be using this location again. Horrible service
-
August 2022 by bianca woodson
Teller at this bank treated me like a common criminal.She was rude wouldn't let me complete my sentences. After 16 yrs because of her rudeness I called it quits. High fees with a side of attitude no thanks .
-
March 2022 by John Fincher
Always called by name as I enter this locationEveryone is very helpful with transactionsOpened another savings account for my granddaughterVery satisfied with Chase
-
March 2021 by Tom Mccombs
Awesome customer service. Answers phone fast and super knowledgeable and helpful.
-
March 2021 by Stephen Jordan
Refused service because I WILL NOT cover my face! It's to pretty to hide. Sorry?
-
September 2020 by Ethan L
The Pontchartrain branch is SO AMAZING! Stacie and Connie are so wonderful and ALWAYS go above and beyond to make sure all of my needs are taken care of. I would never dream of banking anywhere else! Thank you so much Stacie, Connie, Tasha, Starr and Kevin! BEST BANK AND BANKERS EVER HANDS DOWN!
-
June 2020 by Becky Jackson
This is the 2nd time I came to this location. Both times I was here I was in drive through and received horribly rude service! Its stressful enough to only be able to deal with someone in the drive thru, when dealing with multiple accounts.
-
April 2020 by Heike N. Leibenguth
Would give no stars if I could. My husband deposited a check from the DoD due to a glitch in the system. Was told check could be held up to 10 days. WTF. Are you kidding me????? Reason it's not drawn on chase bank. Never had that problem with my other bank. Once check clears, I told my husband to transfer the money to USAA or Navy Federal and close the Chase account. They at least acknowledge a government check and just post it to your account. Don't bank with Chase most unsupportive establishment for Military.
-
July 2019 by james silver
Horrible service, walked in to open 2 accounts and was told by the branch manager that at 430 it was too late and I would have to come back, I will never go back. This woman has no respect for a costumers busy schedule
-
March 2019 by Ben Benson
Mostly use the drive up window... Staff always friendly and with a big smile! :-)
-
December 2018 by Meredith Enzone
This location has a faulty ATM that would not give me my money. The whole transaction went through accordingly but when it came time for the machine to give me the cash it never did. According to the teller the cash door is broken, so they are very aware of the problem (she actually said multiple people have complained about this) but have not put anything on the ATM to warn their customers. I am a Chase client with multiple accounts but today I was trying to get cash from a different account - because it's not a Chase account my only option is to dispute the charge, therefore $400 of my money will be tied up for days, maybe weeks. It is 4 days before Christmas so if $400 (my withdrawal amount) was all that I had I'd be screwed. Lesson learned - don't go to Chase unless it's Chase specific business. I bet Chase will still make me responsible for the $3 service fee though all they did was make me angry.
-
April 2018 by Heike N. Wright
Friendly staff. Every time I went is a quick in and out
-
April 2018 by Patti Haggerty-Jung
I deposited a large cashiers check through atm on Saturday which in my day it was the same as cash. The girl Who answered the phone didn't even ask my name and just said give it a couple days and if it wasn't cleared then she will do something about it!!
-
December 2017 by Sarah Seruntine
ATMs never seem to work and the staff is also pretty unprofessional. Wish I didn't live so far I'd much rather go to the Gause location.
