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April 2025 by Alicia Myers
Yesterday I walked into the salon with virgin hair. Hair I had grown out from a shaved head. It was healthy, barely untouched and a reflection of so much care and patience. I drove two hours that morning excited for a champagne blonde transformation. I arrived at 11am hopeful and trusting. By the time I left I felt completely defeated.
I didn’t know I was booked on a day that was already overpacked. That decision set the tone for everything that followed. Hours passed with me sitting quietly trying to be understanding, but something in me knew I was being treated like an afterthought. Her 16 year old daughter—who I didn’t even know would be assisting—ended up applying bleach directly to my scalp without my consent. My scalp was burning. My hair was rushed through the sink, half-washed. Toner was applied after every round, layer after layer. The original plan was high lift color and no bleach. But that didn’t work. Then came 40 volume bleach. Then 30. It was overwhelming, physically and emotionally. But more than the damage to my hair, it was the feeling I was left with that hurt the most: rushed, dismissed and not truly cared for.
Then I saw the posts. A photo of my wet hair with the caption “it’s 9:30 at night!”(I left closer to 9). It painted the picture that I was someone who showed up last minute asking for the impossible, when the truth is, I was there all day. Then a meme followed that read, “blocking someone isn’t enough. I hope they get lice.” That one stung. Especially after I had reached out to her vulnerably, just trying to express how hurt I felt—and got nothing but cold dismissive replies in return. If she didn’t like me I truly wish she would’ve said so. Instead it was shown in a way that felt public, pointed and honestly.. cruel.
I trusted this woman with my hair for over a decade. And maybe that’s why this hurts so deeply. I never imagined something so simple could unravel into something that feels so personal. I’m not sharing this to attack anyone. I’m sharing this because I’ve been holding a lot of pain in my chest and I need to let it out. I trusted her with my time, with my energy and with something I held sacred. And I left feeling broken in more ways than one.
I’m also sharing this because people deserve to know the truth. When you invest in someone you trust, it shouldn’t end like this. It matters how we’re treated.
Right now I’m focusing on healing—on not letting this harden me, but instead teach me to listen to my gut sooner. I still believe people can do better when they’re willing to take accountability. I still believe kindness matters. And I still believe we deserve to feel safe in the hands of those we trust.
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August 2023 by Jaymee Cry
Susan is a wonderful stylist who listens to the client's needs. Great service and affordable services.
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January 2021 by Melinda McCoy
The ladies here are absolutely amazing! It was my first time and I will definitely be back! Susan made my hair look better than it has in a very long time!
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August 2020 by C B
Great experience! Love my hair. Thanks so much to the cuttin up salon!
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August 2020 by M. Virginia McSwain
I specifically waited to get my color done here, even though I live in Houston. Susan consistently does spectacular work. Would definitely recommend
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January 2020 by Catherine Simpson
Best salon for vivid colors & trendy hair styles.
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December 2019 by Carrie Brow
Great experience! Love my hair. Thanks so much to the cuttin up salon!
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December 2019 by virginia mcswain
I specifically waited to get my color done here, even though I live in Houston. Susan consistently does spectacular work. Would definitely recommend
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February 2019 by Susie Carr
Awesome!
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September 2018 by Andrea Baker
Susan gives a great hair cut
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August 2018 by Megan Navo
Always wonderful!!!!
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May 2018 by Amanda Torres
I've been here a few times. It was never prefect, but good prices and meant a lot to someone close to me. The last time I went, she really messed up my hair. Even admitted that she wasn't sure what happened. My hair was blue/green with brown stripes. If it sounds bad, imagine how I felt. Still, I knew she took time out of her day and money for supplies, so I paid full price, and even tipped because she said she would fix it. The next week I went back and she told me she said 11:30 instead of 12:00. So I left, not very happy because I looked like hell and had to keep going around looking like this. But after that I kept calling, leaving messages, texting. Everything I could to get this fixed. I spent a lot of money to look like my child died my hair. And after spending that much I could not afford to go anywhere else. So I ended up having to completely bleach out my hair at home. Now I'm left with fizzy bleached out hair. I could never do this to someone. This is the first bad review I have ever left. But I felt like it needed to be done.
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May 2018 by Rita Japp
Susan is THE best!!! She has been cutting my family"s hair for years. All of my grandchildren have gotten their first haircut from Susan starting with the oldest who is 29 down to the youngest who is 13! Waiting for my great granddaughter to have enough hair to see Susan! When I go I get my hair cut, colored and styled and a pedicure. I feel GREAT when I leave!!!
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March 2017 by Christopher Collins
Excellent , friendly service at an affordable price.
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October 2016 by Melanie Peacock
Susan is a fantastic massage therapist. As a massage therapist myself I can tell that my massages are beneficial and leave me feeling good long after the service is over. She has helped me on at least 2 occasions and I plan to only see her for treatments.
