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February 2024 by Tiffany F
The worst. They over quoted me by 1000 dollars due to overpriced labor and held my car hostage for half a day to run a diagnostic. 6 and a half hours for a 30 min max diagnostic. I took my car to another shop and got another full diagnostic done and a quote lay out. And 1000 dollars lower then they quoted, no suprise there. They claimed they were just too busy but according to 8 people I've asked this happens all the time with over pricing, poor appointment management, never enough mechanics working, and false times. I would not recommend this place if you arnt willing to spend thousands and have your vehicle stuck for hours to days at a time.
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February 2024 by Jane Snell
Employees are always friendly, and the work is done on time.
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January 2024 by Marion J.
I scheduled an appointment at approximately 9:30 am this morning. I was told to bring my vehicle in at 2:00 pm. The appointment mysteriously disappeared from the system. Hailey, who works the front counter at Firestone, stated she didn't know who I spoke with and refused to state what other female was working with her this morning. Hailey also could not comprehend that my time was wasted waiting for an appointment that didn't exist. I understand mistakes happen, but when you handle the situation like I'm inconveniencing you by complaining, we have a problem. Great customer service goes a long way and helps keep your business open.
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January 2024 by kristie oliveros
They do a great job and the prices are not bad
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January 2024 by James Swift aka Fifi Frost
My Uber driver had an issue with his car, and we stopped. The attendants were very kind and helped fix the car quickly.
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January 2024 by David Z
Avoid this place at all cost! Got a flat tire and called this place since they have my tire size in stock. Went next day morning and they changed my 2 front tires. However, they either did not reset my tires pressure sensors or destroyed them because they were fine before I dropped off my car. Call them again and they took no responsibility of that problem and said it will be 50 dollars just to look at it. Spent 500 dollars for new sets of problem. Completely lost trust for this place. 0 star if I could.
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January 2024 by Mark P.
People who are not educated in the auto-repair business should completely avoid this place at all costs. My ex Wife went in because her fan was running excessively. they're diagnosis said that the thermostat was stuck in the open position. ( Not an emergency repair by any means) They charged her $267.73 in parts and $347 in labor for total of $642 for a new thermostat. (They are $55.99 @ O'reilly's right down the street where my wife thinks they got the part from) And a $109 from a dealership. $347 in labor (2 hrs). Remove three bolts easily accessible at the top of the motor and put thermostat on. Maybe an hour job at best.
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December 2023 by Steve Pendley
Excellent!! Nationwide warranty too.
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November 2023 by Debbie Smith
We had a flat tire while traveling and they got us in and out right away- unlike the one where we live. The service was excellent and they replaced our bolts for us too. The waiting room was comfortable.
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November 2023 by James Corley
I set up an appointment time with them, I arrived a few minutes early to check in. They took me right on time, an finished with my car about 30 minutes. Great job I highly recommend them for any tire job that you have.
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October 2023 by Isaac Hughes
They asked to keep my vehicle overnight just to conduct an oil change, which doesn’t make sense to me.Service: Oil change
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September 2023 by Shelby Aumiller
i was there a few days ago getting my car serviced by my husband that works there. i was waiting in the lobby, and overheard the store manager Ronald, and another employee talking bad about my husband. talking bad about someone's husband in front of them is disrespectful by itself, but talking that loudly and poorly about one of your employees infront of guests is extremely unprofessional.i'm still leaving 4 stars as my vehicle is working as it should and had no other issues. but the environment between employees and management does not seem respectful at all.
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September 2023 by Michael L.
I have been a customer for years at Firestone both through my company's Fleet service and my personal vehicles because of the customer service I received with the Fleet service. Before moving here, I have had nothing but positive reviews for the One in Plano Tx and the one in Mansfield Tx. Both my car and my truck all the tires have come from Firestone, and the only work I ever had done on my truck was at Firestone. I set up an appointment yesterday 9-22-23 for today 9-23-23 at the Firestone in Slidell La at 1350 Gause Blvd, Slidell, LA 70458 for 9:00 AM . I dropped my truck off at 8:30 AM and observed what vehicles were in the Bays and which vehicles were in the parking lot. The "manager" who I would later find out to be Ronald, was talking to another customer. Telling a story to him, I waited patiently, after the customer left he finally acknowledged that I was there and asked me if he could help me, in the middle of this process a news story came on the tv and he stopped helping me to watch the news, back to helping me again stopping to watch the news and commenting on the story. Never once did he tell me how long it would take, or anything other than "we will get it looked at" Now previously at another store I went in and was waiting my turn and the customer in front of me was told it would take a couple hours to get to, when it became my turn I asked how long and the gentleman there told me right away because you have an appointment. Back to this store. I leave my car and my wife and myself go and have lunch do some things and it is getting to be 1PM - 4 hours after my scheduled appointment, no one has called. So we stop back by. My car is sitting in the bay, the car in the front bay is not the one from the morning. Mind you I am supposed to have a simple diagnostic. I ask the "manager" if my car has even been looked at, he replies he doesn't know. He looks on his board and right outside his office and the work order is not there. He tells me it is in the bay, I ask him again has it been looked at. He again replies he doesn't know. He goes out and comes back and says no it hasn't been looked at , that there were other vehicles ahead of mine. I angrily told him I had an appointment at 9 am. He tells me that appointment is to drop off only, that is not how it works. I tell him I have dealt with Firestone for years that is how it works, to get me my keys. I ask him who is the manager. He replies that would be me, then I ask him, who is his boss that is who I want to talk to. He replies I will give you his name and number. When I go out to get my truck, out of the ear shot of the customers I again ask him for his bosses contact, he tells me to figure it out. I said really that is what you have to say to me, I will figure it out. He then yells at me that I will figure out that it all comes back to him. He refused to tell me his name or give me his bosses name. I had to get his name "Ronald" and His bosses name "Chris" from the 800 number. I am awaiting a call back from "Chris" supposedly. What he doesn't know is that I just moved here to start a major project, We have 90+ f-150's and f-250's that his store would have been doing the oil changes and tires on for the next 7 years. Depending on how his boss handles this I am also considering canceling my account and credit card completely with Firestone. I wouldn't let "Ronald" service anything of mine if they were giving the service away. I have worked and provided customer service for my entire life, this guy is a horrible manager and doesn't know the meaning of customer service. He is a liar and a hothead. I should have read the reviews before going to this store. It make me wonder how someone like that keeps his job? My case# through firestone is 2764686 all of my contact information is there. The lady from the 800 "Says, Ronald is a store manager and nothing more" So he is not the district manager or area manager. "TRIPLE PROMISE" RIGHT
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July 2023 by Jerushah Wilcox
Firestone in Slidell told me I had a hole in my tire too close to the sidewall so they couldn’t repair it, and even if they could they couldn’t because the tread was too low. It was a fairly new tire. Took it somewhere else and the hole was not anywhere near the sidewall and my tread was fine. Tried to sell me a new tire for $211. They also tried to charge me $135 for an oil change in my car, VW Beetle.Needless to say I left there and didn’t have them provide a single service for me. Guess they thought cause I’m a women they could take me for $400.$87 later I had my oil changed and my flat fixed in Poplarville
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July 2023 by convit guard
My daughter and I broke down 300 miles from home. Not only did they get us up and running, but it was inexpensive. They could not get the parts they needed,but worked with a couple of kits to make it work. Matt was awesome, professional and very helpful. Firestone in Slidell should set the standard for all Firestones.