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June 2024 by Sheena Marie
I am taking the time to write this due to my unfavorable experience here over the weekend. I ordered a shirt and paid online on Friday with the intention of picking it up on Saturday. When I got there on Saturday afternoon, I was not even greeted by the two women working there. I walked around for a bit while I listened to one of the female associates have conversations with two other customers about menopause and vacations. I patiently waited. Still no acknowledgment. The other associate was restocking some items close by so I got her attention and let her know I was there for a pick up and asked if she could assist. She was kind enough to help me by retrieving my item. What happened next shocked me. While standing there, a woman approached the counter, smiled at me and placed her items on the counter with a receipt. The associate took the receipt from her and told her abruptly that she could not take her receipt and she needed the “original.” The woman looked confused and stated it was the receipt. The associate helping me snapped and said, “We aren’t taking that today! Now bye bye!” It was the nastiest response to someone who could have been my mother. The lady asked, “Who are you talking to?” and stated that she was speaking with the other associate and that my associate should focus on working with me. The lady was calm. The associate helping me then said, Well I’m assisting her! And we aren’t taking it! Bye bye! Have a good day! The lady didn’t say a word. She grabbed her items and proceeded to the door. She even held it open for me as I was leaving.
It was my first and last time going to this location. I have never experienced such dismissive behavior. Both of their conduct lacked professionalism and customer service. I felt bad for the other customer and even if they could not take the receipt she presented, the delivery should have been better than what was received. If this is the LOFT way, then it is no place for me or my money.
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June 2023 by Debbie Granier
The most friendly staff?
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September 2022 by Maurine Magne
LOVE THIS STORE!!!
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November 2021 by Valerie Drinkard
Customer service in this store is simply fantastic. It's so rare to find knowledgeable AND friendly people working in retail environments these days. The store is tidy and easy to browse, and the staff helped me put together the perfect outfit. I will definitely shop here again!
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October 2021 by David
Okay, I tagged along while my partner shopped for a birthday present, but I thought the store was attractively designed. When unmasked customers walked in, the associate very politely but firmly told them masks were required and offered to give each a mask. That associate was very helpful in selecting a gift. I'll gladly tag along again.
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January 2021 by Denise Brignac Smith
Your system is f’d up. I have tried a dozen times to order to no avail. Forget you. Good ridden.
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December 2020 by Brandi Jo
Kellie and her co-workers were extremely helpful as I had a specific event that I needed to shop for. Customer service like theirs is a dying art. I will be back!
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December 2020 by Cathy Winkler
Love Loft! Kelly at the Fremaux store is always so friendly and helpful.
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September 2018 by Kathleen
Love the Loft great quality apparel
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July 2018 by Kathleen Hooks
Love the Loft great quality apparel
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June 2018 by Joanne Kustenmacher
Only wear Loft and Ann Taylor!
