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December 2023 by Dre Day
All the beautiful women were professional, courteous, and went above and beyond to provide top notch services. I had issues with the scheduling by my company and each nurse work through the challenges as a team to make sure I stilled got quick and friendly service. I saw the low ratings and was confused until I saw the rudest people in the waiting room not having the right info (I didn’t either) . The people cursed at the staff were disgustingly rude to them as well. Over and over again I watch them get disrespected with grace. The reviews should reflect the patients definitely not the staff. 5 stars
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December 2023 by connie torrence
RUDE is an understatement!!!!! Made an appointment and they were calling others left and right before my brother, who has leukemia and was very weak! I knocked on the door and was very nice asking if they forgot my brother by chance. She EXTREMELY looked at me sarcastic and tells me there’s nothing there showing an appointment then does her hand across her throat like slitting a throat and says NO APPOINTMENT others first! I told her AGAIN I had an appointment at 10:10 and told her how RUDE she was THEN here she says she didn’t. Have anything for an appointment and accuses me of signing in as a walk in!!! I DID NOT!!! She was so defensive and so rude to be in that profession!!! You see the other ratings! Why keep her?! She’s beyond rude!!! Will never go back and want a supervisor to talk to!!! She doesn’t even deserve a 1 star!
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November 2023 by Amy Jones
My daughter’s doctor order labs and told us to go to Quest. BIG mistake! My daughter is anxious of needles and was nervous to start. The person called us back. No smile. She starts with her questions and when she is done my daughter nervously asks if she can use a butterfly needle. THE PERSON IGNORED HER!! This just makes her more nervous. When the person went to draw her blood. I, her mother asked “can you use a butterfly”. The person said I got us it’s under control it’s under control. She was just making my daughter more and more nervous. We got to the blood draw she did fine. She was glad it was over and I will NEVER return to this location ever again. NO COMPASSION for people nervous about needles!!
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October 2023 by Krawdaddy Krewe
Made an appointment for 8:30AM, got there at 7:30 thinking they could slide me in. Well, since you can't change it on the computer without canceling your appointment all together and their isn't anyone there to ask, your stuck there till your actual appointment time, next time, I'm walking in like the 30 people did that went ahead of me.! Stupid!!
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October 2023 by CAROL Johnson
I have no problem when going their to have blood drawn. Ive been fortunate enough to not have to wait a long time when arriving.
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October 2023 by Shelley OT1
Several similar bad, unprofessional and painful experiences. As in literally NO response to any attempt whatsoever to establish the most basic of human contact, not even "hello". ZERO eye contact. Spoke openly and congenially with coworkers. Very painful and rough draw that resulted in extensive bruising. Slapped my hand upward after wrapping the arm too tightly with coban. Did not validate identity as usual on the tubes. This individual in particular apparently let personal issues interfere with job performance.
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October 2023 by Deirdre Groby
I brought my granddaughter who is 10 for lab work. They were extremely rude and very unprofessional. I'm not sure if they work under bad conditions causing them to be negative towards patients, but I felt very unwelcome and we left after they were unable to get a vein after a period of time. I would not recommend them to others.
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August 2023 by R&L
I have had several blood draws from this location. If you have an appointment it is super easy to get in without a wait. I have had multiple employees draw blood and technically they do a good job, but they are the most miserable group of people in any place I have ever been. Granted I'd rather have a quick painless blood draw from someone with the personality of a brick than someone ramming a needle around missing my vein all while being pleasant, but these people either hate their jobs or they hate the patients. I'm not sure which it is. Maybe they need coffee. It doesn't matter how nice you are to them they do not make eye contact, have one word responses, just overall seem very unhappy. I cannot imagine that they are all just having an "off" day every time I go in. Alas, I still tell them to have a good day when I leave. Maybe corporate needs to figure out why their people are so unhappy, I hope it gets better for them.
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August 2023 by Kimberly Farner
Avoid this place at all cost. Every single time I have gone there they are so rude and have zero customer service. This last time she literally blew my vein I believe on purpose because she was just in a foul mood and didn't like an answer I gave her. My arm is a bloody bruise about 4 inches around. I swear to you she smiled when she did it!! Never ever again!
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August 2023 by Danielle Wood
They tried to tell me I'm 6 inches shorter than my actually hight. Had me stand up while getting my blood pressure checked, this caused my results to be off. I really DO NOT RECOMMEND.
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August 2023 by Clayton Knowles
This place is horrible, they close early and don't take walkins. Very rude and refuse to help. I took off early from work for medical blood work . I showed up an hour before they closed and was told there was nothing they could do to help.
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May 2023 by Charlie Ferguson
Arrived at 8:00 am. Went to machine and it gives me a 9: 45 am appointment. I sit there 20-30minutes as there is no human being to speak to, Finally a lady comes out and I ask her what the deal is with the appointment as there is only one other person in waiting room. She very curtly tells me if the machine said 9:45 that was it. This is ridiculous and why is there no person to talk to?
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April 2023 by Wilfredo Leon
The staff is not kind or helpful at all. I felt as though I was actually bothering them. Rolling their eyes, terrible body language, passed off twice, just garbage. Super negative energy. 30 minutes later & still waiting for second time in waiting room.
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March 2023 by Briton Blanchard
Horrible. Employees looked like zombies with no urgency and communication skills. I went elsewhere and happy and relaxed atm
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January 2023 by Kat2
Unacceptable! Unprofessional, lack compassion, extremely rude staff. No matter the circumstances you work in a medical facility.You are asked to refrigerate a specimen and explained how diligent you need to be by following instructions and there's a time frame to make sure you do follow the instructions.You schedule an appointment to drop this off at 11am. Here it's 12pm I'm still waiting in the waiting room and they won't take the specimen to refrigerate in the back until my name will be called. One hour to drop off a specimen is unexceptable, even when you schedule on line ahead of time and was informed how. The staff this Saturday January 14th , so unprofessional and rude. Shocking to hear how they spoke to someI have never seen such rude and inconsiderate women working in a a health facility. Location on Gauze, I will not return and will inform everyone I know and online to not bother to bring their business here. There are other options for sure.
