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November 2024 by Shawn Abney
One hour wait to return a piece of equipment.
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October 2024 by Lynn Miller
They have u sign in for your turn. But, let ppl just walk up n take of them! NEVER HAVE ENOUGH STAFF! THE WAIT TIME IS HORRIBLE!
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October 2024 by Tish Hutch
Terrible
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October 2024 by Cynthia Pierce
There's no sign or other indication to tell you that if you only need a small quick service
(new remote) you don't have to wait behind all those already waiting for major issues for an hour & a half!!!
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October 2024 by Chris Bertacci
Quick and easy to do business web
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October 2024 by Tristan Moore.
Great customer service from Semaj. She was helpful and very pleasant
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October 2024 by TRACY Tyner
I really appreciate Semaj or Maj as she goes by. Super sweet young lady!
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October 2024 by Kenneth Cospoloich
five stars for store rep Semaj!
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October 2024 by Bailey Allen
I recently joined spectrum when picking up my wifi equipment I pay for through Villa du lac apartments. I was on a family plan but left to switch to spectrum because the representative I spoke with said I qualified for 12 free months. I had to even come back twice because the original person was not there and the other representative did not want to ‘take her commission’. This was a huge inconvenience for me. I thought it was odd I had to be charged for the first month for joining this was not brought up in the discussion. A month later I would be charged again and spoke with someone on the phone they first said due to it being with an apartment I couldn’t qualify but then later in the conversation they said I could and to call back in a week to make sure the changes were secured but did not refund me the money for that month. Again I was charged today. I went to the store in Slidell and waited for an hour almost just to be told I would have to call billing and then was told that there was nothing they could do over the phone and I did not qualify. Bottom line I feel like the representatives should have known I did not qualify and seems like they only want to get me on a plan to get a sale and everyone else just kicked the can down the road so I could keep getting charged. I will be looking for another plan starting today even if it is more expensive as my experience with spectrum has been slimy at best and that is not how I like to do business.
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September 2024 by Stephanie Rymas
I want to recognize Semaj for exceptional patience, but most of all her friendly service. People coming in frustrated they had to sign in, wait, and voicing their frustrations rudely. Semaj kept a smile on her face and kept moving forward. Took her time with whom she was helping and very attentive to customers. The world needs more like this exceptional young lady!!!
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September 2024 by Clifton Williams
Representative SEMAJ is the most patience, pleasant and kindest in that store! She deserves more stars! Great customer service!
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September 2024 by Cory Crawford (countrycbc)
Do not go to spectrum for internet we have no choice where I live for over 3 weeks now internet in and out all day long
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September 2024 by Iretha Whitehead
Awesome customer service from Semaj, at the Fremaux location. She is knowledgeable about spectrum services and very professional.
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September 2024 by Johnny Jones
Unbelievably poor Internet service. I pay too much money to have to endure so much Internet lag as I play online video games. I literally lose games due to the lag. It’s beyond frustrating
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September 2024 by Baby Cakes
Customer service at the store is terrible. Come in to ask a simple question and get yelled at across the room for the answer by an associate that wasn't even involved in the conversation. Very unprofessional. I work in management and if I saw one of my employees respond in that manner, they would be gone. Unacceptable. Also, when trying to cancel my cable service due to the price being ridiculous. They wouldn't allow me to cancel. So I said "well, if you don't want to cancel my cable then cancel everything". Let's just say that got their attention. It's a shame it had to come down to that, but when the employees act like children, you have to treat them as such. Unprofessional, unnecessary and incompetent.
