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October 2023 by Sharon S.
I have tried since September 26 to get the service for my car. Parts and labor under warranty with Ford.This will be the THIRD time the parts failed.Mr. Grey intervened and had the service manager call me. I told him they have the parts in stock. He is aware this is the third time.He gave me his personal office phone. I have left 4 messages NO RETURN CALL. The ignition switch and lock Assembly- was replaced twice. The car is difficult to start and it can stop abruptly on the highway or city street and cause a serious accident or worse.The now manager McDow was the service manager the first two times the service department serviced my car. He is now the service manager and has ignored my calls.BEWARE of this dealership. The first visit with this problem Mc Dow tried to charge me $348 for labor. I refused to pay. He had the audacity to tell me my car has been there since 7am and it's now after 10;30 am.I replied it was here from 7 am to 9:53 am sitting in front of your glass was opposite the service employees for almost 3 hours. I took a photo of the car finally being taken into service at 9:53am. Returned at 10:34;am NOT THREE HOURS BUT ONLY .38 minutes of LABOR.Be careful of this dealership. The treatment I received was unprofessional, discourteous, unwarranted, and this is an understatement.Sharon Settle
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August 2023 by David Jenkins
Supreme Ford body shop staff was extremely professional, and their work was even more professionally done. I would highly recommend this body shop.Services: Painting
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June 2023 by Geneva Thomas
Travis customer service was top-tier. I will recommend anyone to come here and get the car they wish for.!????????
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May 2023 by Victor C.
The president of the company and their executives are obiously controlling google reviews. How could a dealership has such poor Yelp rating but be nearly 5 stars on google. The Service managers all need to get a lesson in Customer Service. You do not dismiss a customers bad luck with a product they sell and attempt to dismiss the situation. The Superduty are tow vehicles and the likely hood of a trailer being behind one of those vehicles is very high and to be so flippant to the customer is not called for and worthy of this type of rating.
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May 2023 by John K.
Pray to God that you don't break down (under manufacturer warranty) near this dealership.. The service department will shrug their shoulders and tell you sorry about your luck ... Do better .....
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May 2023 by Brian S.
Terrible Customer Service willing to help nobody in the worst situation possible. They don't care about helping you get warranties
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May 2023 by Gary B.
Just watched a video where someones truck had broke down and they were pulling an enclosed care trailer. The dealer wouldnt give a loaner and would not let them put their trailer on the lot. After only about an hour they came out and ask when they were gonna move the trailer in front of the dealership. This person was from Florida had just broken down and they had the nerve to ask when he was gonna move. I will ensure that I let everyone I know in that area that this is not the dealer for them.
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May 2023 by Matt B.
Don't waste your time. These guys will take your money, spit in your face, and give you nothing after. Find somewhere else at all costs.
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January 2023 by Phillip M.
I went to Supreme Ford today to purchase a used truck. The sales people were very friendly and seemed responsive. I asked about the tire pressure monitor displaying an error on the truck I wanted and was told that tire pressure monitors (TPMS) don't work with oversize tires (I verified this was a lie when I got home). I can overlook that mistruth because the sales lady asked someone else and may have gotten a technically incorrect answer. Anyway, I went home and was asked to come back the next day. I was offered $2000 for my BMW but I wanted $9000. The car may only be worth that little but I was able to talk them up to $3000. So far I wasn't unhappy and didn't feel I was treated unfairly until I met the finance guy. Now I know the finance guy is the highest paid salesman at any car dealership, and I knew he would try to add an extended warranty, acid etched VIN# on windows and other unsolicited items to the purchase price. That's his job to maximize margins on sales and I am aware of this practice, so I usually reject add-ons. What started to get me upset was the condescension from this kid in his early 30s. I told him I didn't want the add-ons and was using a Hewlett Packard 17bII+ financial calculator to determine payments without the add-ons; the same calculator I used when I worked on my MBA. He had the nerve to tell me to stop playing with my calculator and listen to him speak (he literally said that). I don't believe he gave me correct numbers because the numbers didn't match. He said your little calculator isn't working correctly (I guess he thought he was in charge of how I spend my money). It's not that I didn't want to hear what he had to say, I needed to know numbers so I could make a decision on what he already said and make sure I'm not cheated. He did try to come up with numbers that would be acceptable for both if us, but I think we were too far apart and I decided not to buy the truck. As he walked me up to the front to get my keys back, he told the sales lady that "He's not getting the truck because it's too much truck for him". What an arrogant, condescending tool!I'm not writing this review because of "sour grapes". I'm writing this review because when a customer is maintaining control of how their money is being spent, the people at Supreme Ford will condescend to distract you from detecting that they are selling you fees, services and parts that you didn't ask for (sneak it under the radar). So if you want to be belittled and spoken down to by an arrogant youngster, while you spend YOUR money, this is place to go to buy your next vehicle! I won't be going back.
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January 2023 by Jason P.
PISS POOR MANAGERS!!!I mailed and verified a vehicle on the lot that I was interested in buying. Did receive a call the following day to set up time to come in and drive the vehicle. The next morning the sales person texted to verify me coming in that evening. I confirmed my appointment and at that time started the negotiations. Sales person stated they would bring it to the manager and get back with me. After a couple hours the sales person called me to inform me that the sales manager sent the truck to auction and if it didn't sell for 58k then they would sell it to me for the 55k I offered. I received a call at 12:09 pm to let me know the truck didn't sell at auction and the truck would be back on the lot for me to come purchase this evening. I agreed to the price and confirmed my arrival this evening. At 12:35pm I received another call and was informed that the truck sold for 59k. Make your own call on if these are the types of people you want to deal with when purchasing a vehicle. Guess I'm just old school when I give someone my word I still do what I say I will do. Guess for Supreme Ford in Slidell it more about making a dollar than gaining a long time customer. And yes I have all the text messages to back up my review. Read the reviews and make your own call. You will not catch me buying from them if they had the last vehicle on the planet.
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September 2022 by Andrew C.
Dealership is misinformed about Ford's own policies, promises to email information and then doesn't, and then gets sassy over text message once they finally decide to get in touch with you.
