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October 2024 by Walter Chetta
Whenever my car has an issue, I bring it to Don at Ultimate Automotive. They have always been professional, friendly, and done excellent work no matter I need. They go above and beyond, I would give 10 stars if I could.
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October 2024 by Trenell luke
My brother lives in New Orleans and was told that this shop will do quality work . From the moment I met Don I felt comfortable. The customer service from him and Taylor alone makes the experience wonderful. I sat and listen to the different customers come in the shop and most came in on recommendation of previous customers. Some customers were returning because of the quality work, prices and honesty. I watched as Don explained by showing a customer the actual part and the damage the broken part did to the engine. For me I was amazed, because explain to a customer and showing as well made the customer understand the problem, how to fix it and what else will happen if not fixed. Every worker who walked to the door spoke very respectful and polite. I have many thing’s wrong with my car. I was given a list from must needed done because of safety issue to issues I had a little time to fix. My report was very well explained to me by Don and why each problem was an issue. Prices were listed no hidden fees. I am getting all my issues resolved in steps starting with the shop’s recommendation. Each time I get an issue resolved my car is riding better, safer, and more reliable on the road.
With this level of customer service from Don and Taylor alone I will never go anywhere else. My experience has exceeded my expectations of dealing with an automotive shop. Friendly, clean, reliable, knowledgeable, respectful people of your time, money and your vehicle who listens to your concerns, investigate and provide feedback easily shown and explained to you. Why go anywhere else? Please come and get the honest quality experience I received. Everyone who comes through the door receives the best.
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October 2024 by Ryan Ponce
Wouldn't recommend bringing your car to the Gause location. I got my BMW towed from Picayune to there because they said they could work on the car. My issue was the smell of gas on the inside and engine misfires, I thought it was an injector problem. 2 days later they say they have to order tools to work on the car, long story short I had to pay for a diagnoses with no idea what needs to be fixed. It feels like nothing was done but reading the codes and lifting the car up on the rack. I decided to have the car towed to BMW so I can have some confidence in the car getting a full diagnosis and a solution. 300 down the drain before I can get some real answers. 160 towing and 140 for the last 2 days of nothing getting done.
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October 2024 by Stacie Beaster
The employees at this shop go above and beyond for customers!! We’ve used them several times and have never been disappointed. Go see Don and Taylor for all you automotive needs!!
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July 2024 by J. G.
Brought them two cars said they couldn't fix it either of them, one needed a whole new engine they charged me $8,000 crazy. Had to sell it brought him another one and they say they didn't want to fix it or they just too much I'm just trying to get on the road man and no help. Had to still pay two tow trucks. Wrong customer owner. Smh
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July 2024 by Chris Childers
Great customer service, communication, and knowledgeable.I went in just to get my trans flushed and filled, as well as my rear diff.and they called me for a small problem with my battery terminals I didn't know I had ,with a service check they do anyway, and was fixed.I will definitely be going back for any future service I can't do myself, as well as being quite affordable
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July 2024 by Ken Newton
I am not usually impressed with auto service shops but Ultimate Automotive is in a class by itself. The A/C in my 2010 Subaru failed, blowing hot & steamy, so I had them check it out. Don Stannard, the Service Manager, was great to deal with. He was personable and professional, quickly assessed the issue and his tech team came up with a smart and affordable solution. I was most pleased with the clear communication. Don took his time in explaining exactly what was wrong and what they could do to fix it. Best of all, it was finished precisely when promised and blowing icy cold now. (Jeff, these guys need a raise!) Really a great team you got there.
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July 2024 by RichFlix
Had issues with my AC in my 2011 Mazda3, and I called them up. Explained my issues and the man was super helpful, and helped me identify the issue. Told me to come right in, and helped get in and out in just 3 hours! Price was reasonable and he explained everything to me, and overall it was an amazing and friendly experience. Loved the staff and I'm sure you'll love them too!!
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July 2024 by Jenelle Butler
Highly recommend!! I’ve been to them a few times, always nice, always helpful. Quick services. All around love them.
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May 2024 by Victor Isaac
Affordable and great work done!
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May 2024 by Jason LeGaux
Very knowledgeable guys, very helpful and friendly. They will give you multiple options and explain the plus and minus of each. They don't force anything on you and explain everything in detail. Saved me a ton of money. Lastly, I won't go into details but the owner went out of his way for me after hours with a semi emergency and continued to assist me throughout the next day. They have a lifetime customer here! And it's veteran owned! Win win win
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April 2024 by Marvin Spears
IM a disabled veteran who just moved to slidell. I have a 2013 mercedes cls and it was misfiring and check engine light on.I had vehicle towed and so glad.Vehicle was fixed and price was great.Thanks guys for everything will keep you.
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April 2024 by Dede Ware
On the 8th of April at 10 am we called for help at Steven's repair shop. We needed 2 spare tires for a 20 FT trailer which turned out to be a very specific size. My family has been traveling from Las Vegas to Florida for three days and we were all worried about how to fix our problem. Stephen went above and beyond his professional abilities to help us. But what not every person carries in himself is the humanity in the heart!
He is an employee who represents the company he works for as a professional, building customer relationships of loyalty and trust. Ultimate Automotive should recognize his skills and give him the opportunity to train new hires.
Thanks from family Ware!!!
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April 2024 by Bruce
They are amazing and so nice. I have been here twice for what I felt was an emergency but they made sure everything was ok and took care of quickly. Will definitely be coming here in the future.
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March 2024 by Melissa Farmer
Fixed my car very quickly with an oil change. The cost was very reasonable. I would without a doubt recommend this place for your automotive needs.
