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March 2024 by Shelia Hinson
Sat in drive thru for 20 minutes to cash a check. Let's add I was the only one in drive thru and 2 ladies working drive thru had their own conversation going.
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January 2024 by James
Excellent bank, extremely helpful employees, great app, best choice for small business and personal banking.
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January 2024 by Julie Baggett
Friendly service always!
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December 2022 by Monique Caye
Very friendly staff and very professional.
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October 2022 by paul clifton
This is the epitome of a full service bank. It makes sure that customers get the best service when going in the branch.
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September 2021 by Cheryl Shea
Very knowledgeable. Face mask required to enter. Nice, friendly people who work here.
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April 2021 by Samantha Newman
The employees are rude, unprofessional, and very inconsistent. Yesterday I went to the Ponchartrain location to get a cash advance from a checking account I have in Texas for $2500. Today I went to this location to do the same and they told me they are only allowed to do 2000 a day. I explained to them that I was able to do 2500 the day before at the other location and they still said they couldn’t. I asked to speak to a manager and they had me sit in the waiting area. I waited for 20 minutes and no manager. Got back in line and finally some lady not sure if she was a manager or not tells me she called the other location and they said they messed up yesterday. So I left and went back to the location I went to the day before and they were rude also and told me that the other bank even called them to tell them not to do more than 2000. I later called the customer service and asked them what the daily limit is for a cash advance and customer service said the only limit for a cash advance is what my other bank allows, which is 2500 a day. I will be changing banks very soon due to poor customer service and inconsistent business.
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January 2020 by Jill Dalier
I had the sweetest lady today at the drive up! It was raining cats-n-dogs and she handled the commercial and regular lanes perfectly (w/a smile too)! Not sure what her name is but Jan 11, 2020 @ 10 am I had a wonderful banking experience because of this nice lady!
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April 2019 by Edward T.
Love this location They greet you as soon as you walk in the door but the other location down the street I can't say the same.i sit there for 10 minutes Manager and teller just looked at me.never asked can I help you
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January 2019 by Ray Repath
Knowledgeable courteous staff.
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February 2018 by Joseph E
I am tired of this archaic banking system. This is the second time they have lost my deposit and have to deal with this again. There is no 24/7 customer service like any other large bank. I would never recommend this bank to anyone.
