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November 2023 by Matthew Cheramie
This store was a blessing in disguise! In the middle of our trip from Houston, TX, our car breaks started making a grinding sound. Without hesitation, Edward squeezed us into their busy schedule on the day before Thanksgiving. Not only did he verbally explain everything in full detail, but he also allowed me to take a look at my car in the shop and show me physically what the issue was. His technician, Steve, was also a huge blessing as he was able to also provide education regarding how to prevent this issue in the future. While waiting for the final quote, Renee was so kind to bring us water bottles. While this experience could have been disastrous, Edward and team went above and beyond with their exceptional customer service
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November 2023 by Josh Benton
The service department here is by far the best that I have been to, and I've been to many all the way from Louisiana to West Virginia. Crystal in the service department was very knowledgeable and helpful. She made me feel heard and was very helpful. I will definitely be using Jimmy Granger Ford as my preferred Dealership from now on!
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November 2023 by cortney young
I recently got a vehicle here, and the customer service was amazing. They made the process easy and as quick as possible. The employees were very kind and made sure my needs were met
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November 2023 by Tiffany Kendrick
I came in to get my car serviced & Crystal was an absolute sweetheart. She was very thorough and kept a line of contact with me. 10/10 will be going back!
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November 2023 by Denitra Brown
My experience was top tier. Crystal, the service advisor that I worked ensured that every step of my process was not stressful and that I was satisfied
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November 2023 by Keundra Walton
This has to be the worst place ever to get a vehicle from!!! Fraud and misleading. But it's a God that sits high and see everything. What's not of God will not prosper .... To forge someone signature on paperwork when the person NEVER CAME in the day the paperwork was filed is very wrong. But my friend will get the last laugh and all the illegal things that are happening at this company will come to light and to Sam the one who handles the finances down there "the same thing that will make you laugh is the same thing that will make you cry"..
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November 2023 by Ryan
Hands down the best experience I have ever had at a dealership. The service manager is an amazing person and my service advisor Crystal went out of her way to make sure I was taken care of. A bad storm left me stranded over 1000 miles away from home on the side of the road for several days. I was able to limp my truck into this dealership with a burnt up transmission. After talking to the service manager and making arrangements to get a specialty transmission shipped down from Warren Diesel, he moved me to the front of the line because of the circumstances, and placed me in the care of Crystal. The tech working on my truck was just as amazing and courteous. There are not enough words to be able to describe how amazing these people are in the service department, and I will forever be indebted to them for helping me get back on the road. If you care about being treated like an actual human, you will not do any better than by taking your vehicle to them.
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September 2023 by Tessag Adina2010
I would give no stars but had no choice but to give one. Don’t come here. It is false advertisement and they ain’t looking to help anyone even if you have a trade in and cash to put down!!! ??
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September 2023 by Dale Watson
I bought a brand new F150 2023 , it had almost 800 mikes on it but the wife liked the color and it was the only one they had. Will the salesman was nice enough. Fast forward about 10 days later and my wife says she hears a noise from the wheel. My nephew , a professional pipe fitter and car builder looks under and sees a manufacturer weld has parted. It looks like something hit the A Arm and broke the weld seam. Neither me or my wife hit anything. She did say she hit a pot hole on a dairy farm road but a Ford truck should handle a pothole. Even their commercials show them hitting more than that. I took the truck back expecting them to be as surprised as I was an offer either to fix it or put me in another truck but no, they said I damaged it. I confess I did not look under the truck. Didn’t even think about it. When I buy a used car I look under all the time. It just never crossed my mind to look under a new truck. Long story short , they did not do the right thing. It was obvious that the damage was older than how long we had the truck as there was rust formed on it. And it hadn’t rain since I had it. I will never buy from them again , and I do not recommend anyone buy from them as I feel they knew the truck had that damage. Also, I will likely trade this truck in on a Chevy or Dodge. I was a Ford man all my life but this has soured me on the brand.
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July 2023 by Christopher Prest
I always bring my F-150 here for service. Oil changes and tire rotations every five thousand miles. This place is top notch and super fast. They have a great waiting room with a TV, and two vending machines. FYI, my truck has over 345,000 miles on it.
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May 2023 by Lisa Hayes
I want to give a shout out to Sandy Glover. She was very professional, friendly and knowledgeable. I came in dead set on a certain vehicle but it wasn’t in the cards, but she was determined to make my day by offering to look at a different package and I fell in love with it. The vehicle was at the Natchitoches dealership. She had that vehicle in route within minutes. Paperwork was done without a hitch. This was the most quick & pleasant experience ever! Thank you Sandy and everyone at Jimmy Granger Ford Stonewall. Y’all rock!
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May 2023 by Tramania Poole
The service staff is extremely friendly and helpful. They worked together to service my vehicle quickly. The experience is worth the drive.
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May 2023 by christopher chance
I have all my work truck maintenance done here. Very friendly people throughout. Very comfortable waiting areas. Always do great work in a timely fashion, no hassle!!
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February 2023 by Henry Wright
James is a great salesman. Very pleasant to work with and He went above and beyond to Help us. Great Customer service He get a 5 star ? from me and I will recommend anyone looking for a car to come see him. Wish there was more people like him.
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January 2023 by jason haines
Awesome professional service!!! Recommend these guys for anyone looking for a vehicle. Frank is definitely the guy you want in sales!!
