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December 2023 by Craig L.
I'm a 75 year old Viet Nam veteran dealing with PTSD. I bought a 2021 2500 HD from Navarre Chevy of Sulfur. The truck had a lift kit in the front end and the salesmen told me they could remove it after checking with his service manager. I ask the salesmen if the truck had been wrecked before i bought it. I was told the truck had not been wrecked. After i bought the truck i was told that Navarre could not remove the lift kit due to truck warranty. I went to trade the truck in for a GMC 2500HD to pull my camper. I was handed a report showing the truck i bought from Navarre was wrecked not once but twice. I contacted the Navarre dealer where i bought the truck. They have been giving me the run around and not returning my calls to try and settle this problem. If you deal with these people get everything they say they will do for you in writing or you may be sorry. If they there was 0 where the stars were at that's what i think of their service.
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December 2023 by Shane Jeane
Philip Hebert and Gage Navarre at Sulphur is great to work with.
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November 2023 by Kirkland Thibodeaux
I had a buick we bought from another dealer in sulphur that gave us problems when taking it In to have warranty work done so I decided to take it to billy Navarre instead dropped it off to them they kept us updated on the car about every detail then I decided to trade in my car for a better one for my needs and they went above and beyond I couldn't be happier
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September 2023 by K
When you go to get your tires rotated and balanced, and an alignment,and you’re 1 of 2 cars there, and 8 employees standing around looking at you like you’re the idiot what else can you do but leave? I even went to the office and some dude on break sitting there told me he don’t know what to tell me, but I guess come back later. Just wow!! That’s not the first line I’ve had issues with them.
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July 2023 by Chris Fontenot
Service was good. Shuttle service was prompt and courteous.
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July 2023 by Justin Gordon
Great service and fast friendly atmosphere
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May 2023 by Christina F.
They only get 1 star because we can't choose 0. Don't buy a vehicle from these people.We purchased a Tahoe with these people just a year ago and it's been in the shop 7 times since we got it. My cars already had: engine brackets replaced, starter replaced, windshield wiper motor go out, screen that controls air conditioning go out, review camera go out, handle for middle console not work, now the transmission is in the process of being replaced. Within the first couple of months having it, it went into the shop. And it keeps having to go back in the shop for stuff that shouldn't even be going out on it yet.Not to mention the time their car wash in sulphur on Beglis scratched my car up and their repair guys in Lake Charles had to repair those. Then they over buffed my car and messed my whole hood and roof up by buffing too much of the paint out! Now it's all faded and the scratches they buffed and waxed that go down the doors are still there. They buffed parts that didn't even need to be buffing. They told us it was just to because. In reality they messed it up. I pointed it out and they said they were just trying to do something nice and claimed it was already like that. It wasn't.We tried trading it in with them, but it's worth half of what we paid for last year and they refuse to work any deal with us to get us into something safer. They blame the appraisal price on the economy. If we traded it in with them, we would be 20k upside down. I still can't understand why they can't help us work something out since they are the one who sold us the lemon.
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May 2023 by Charles
Braedan James is the man to see if you want a great deal! Management is doing excellent training their employees.
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April 2023 by Erik Tolpo
Placed $1000 deposit last year on Corvette C8 Z06 for 1st slot on list at MSRP. Dealer won't honor deal and now is demanding $100,000 over MSRP. DONT TRUST THIS DEALER.
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March 2023 by Anthony Langley
I only used the lube and car wash. They are both what you expect.
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February 2023 by Annika Minix-Adams
Appreciate the service from Mr. Jordan!
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November 2022 by Terra B
I do not appreciate being told that trucks are made by humans and we are not perfect. That is the excuse of why my 2021 diesel truck I purchased brand new has been in the shop now 2 times for an engine light. When I just wanted you to go look in the back to see how long I would possibly be here again with my truck.
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October 2022 by MS.D
My husband truck is in shop as we speak for the last 2 weeks its going back and forth the brake work!! Tell me why would you change one part then in few days another part needs to be done then in another day or days something else goes wrong why not do the total brake job.i guess it makes sense each time he goes more money on labor .not recommed that place for a brake job there or any repair service
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October 2022 by A k
1960's high pressure sales tactics are the norm here. This place stays in business because there's no competition. They use salesmen to promote on their fb then fire them if they don't bring them enough sales. That's how they advertise. Using people. Its sad.
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October 2022 by Kyle Harper
These guys and girls are very nice and helpful.