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January 2024 by Karen Fiscus
I was referred to Sumner's by a friend and I really do like this place! I have been going to them for almost two years for all of my jewelry repair. The turnaround time is usually three days or less. I recently bought a gold chain for a Christmas gift and the price was very reasonable. I refer everyone I know to Sumner's because I like working with individuals instead of chains like Kay or Zales.
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July 2023 by Rock The Bells
I wish i had read the reviews before i wasted my time. Horrible customer service. Horrible attitude. During my first visit, I felt like something was off with the owner of this establishment. I left this place feeling like he may not like "other" cultures of people. Just awful. He could care less. With me, his disposition was, "what in the heck do you want!!" With his regular he was the kindest. Like a Dr. Jekyll and Mr. Hyde. However, I was a new face and i said to myself, "everyone has a off day, right?" He gave me a good price on the monogram.Welp, my inclinations were correct. I returned to put my order in for the monogram, and he doubled the price(s) by 200.00. Told me, the price of gold went up, and that gold always goes up and down. I was shocked! I asked, " that much??" He said, "yeah." "Can't be more than a 10 dollar difference anyway." Well, it was. His quote was 200 dollars more, and yes, i have a picture of it.I could've argued the point and showed him what he quoted to me, but in the long run, I would never want to do business with a soul like his. Highway robbery. Awful human. I felt like dun the first time, and today, I felt like dun again. I was trying to give a local, small business, some business, but instead, I had to go to a big business and give them the money. That was on him. His lost.
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February 2023 by BadBoy 1561
Very friendly, and professional
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December 2022 by Rhea Lorio
Horrible experience. I bought my 7” gold chain link bracelet to be fixed. They fixed it but when I decided to wear the bracelet it could barely fit my five inch wrist. I feel they are thieves because they stole from me. I would never use them and advise others not to use them as well.
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December 2022 by angie nikolovski
Go see Mr. Paul, he'll take care of you. I recently stopped by to pick up a watch that needed a new battery and had been dropped off and had some links taken out of a new watch. I was in and out within a few minutes.
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October 2022 by Nick Mariepark
Excellent craftsmanship. Fantastic customer service. I take all of my jewelry needs to Sumner’s. I’ve had the absolute best experience there. Definitely recommend. A+ business.
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October 2022 by Trisha Thibz
Staff was extremely welcoming , they can make anything and everything you want. Prices are on point as well . Definitely would recommend to everyone !
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June 2022 by Ken Jumpierre
I wouldn’t dare recommend them to anyone. I took my ring to get resized and they destroyed it. They chipped and cracked the stone. And to add insult, they burned the stone. They didn’t even bother to tell me about the damage. They just told me the ring was ready for pickup. Then he proceeded to ask me what kind of stone was it. You’re the jeweler sir! They didn’t offer to remedy the situation so I would stay away.
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April 2022 by Georgette Lemon
Very friendly Great work place excellent service
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May 2021 by Cynthia Edwards
Changed hubby's watch battery in no-time flat.
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April 2021 by Curtis Cunningham
BEWARE Watch Owners! He knows nothing, zero, about watches. He broke mine, said that he did not know how to repair it, refused to have it repaired, and said that I should go onto U-Tube to find a video about how to repair it. The sign outside said that they replaced batteries. I went in there to have my Wenger watch battery replaced. He said to wait that it would only take a few minutes. After about 20 minutes he came to the front to say that he had lost 'the lockdown screw', would have to order a replacement, and that he would call me in a few days when it was ready. I should have reacted to the red flags. He did not call. After many days I called and he said that my watch was ready. When I went to pick it up three out of the five dials on the face would not reset to zero. I had to take it elsewhere and pay to have it repaired. If this is an example of his abilities, I would never recommend anyone go there for any reason.
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March 2021 by Brett Lachmann
Very good place and the people are so friendly and knowledgeable
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December 2020 by Tee Marie
I love them they have all the old style jewelry I feel like I’m in New Orleans now awesome job
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December 2020 by Bo Rodriguez
Great Service and the Prices for jewelry.
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June 2020 by Tracy Perkins
Great customer service and great prices. Mr. Paul was a man of his word and customized my order just as I asked. I was so pleased that I purchased from him again within 2days.