Big Bad Ben Car Wash

Car Wash
Hours: Big Bad Ben Car Wash offers an unlimited wash package that many customers find to be well worth the price, especially for those who go a couple of times a week. The car wash does an excellent and overall very clean job. Some workers always go above and beyond to make the experience great, described as helpful, kind, and passionate. However, experiences with staff vary greatly. Other reviews describe the service as trash, with staff who act half-hearted, do not seem to care, and are not communicative. Several operational problems are frequently noted. Customers frequently have problems with the RFID chip readers at entry, requiring assistance. A common complaint is that vehicles are often left with soap residue on them after the wash. There is also significant frustration with the inability to contact anyone to cancel a subscription, by phone or online, forcing some to dispute charges with their bank. While the prices are not bad and the vacuums are standard, suggestions for improvement include offering a senior discount and having staff more visibly engaged outside rather than inside.

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