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September 2023 by Therealmopar_man70
Always friendly
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July 2023 by Elizabeth Cross
There's someone waiting to greet me when I first walk inside the building. My needs are met quickly and correctly. I am always made to feel welcomed when being assisted by employees.
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June 2023 by Neleah Davis
Don’t work here or bank here. They are racist & fire people for no reason at all, wouldn’t recommend at all
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April 2023 by Kim Malone
Went to the main branch which is not the one I usually visit, but it was the most convenient option this time. I used the drive through which only had 2 lanes open( I think there are at least 3 lanes, maybe 4). There was one car in each lane so I was next and used the commercial lane so I could see and hear the teller. I was there just to deposit a check and I had:1. Endorsed the check2. Put my account # on the endorsement3. Sent my driver's license with the check.So, after several minutes of working on my transaction, the teller looks up and asks me for my account number and I told her it was on the back of the check just like I always do. She said ok and proceeded to look up my account and she said she couldn't find it ?. So I sent her my checkbook showing the account number and she finally located me in the system. I know she might have been having a hard day or she may have been new; I was just in a bit of a hurry this particular day. So after all this, my transaction was completed and I went on my way. I will say that this is NOT their usual. I do really like the credit union and all the perks they offer and how friendly they usually are. I would say this was an isolated event and doesn't reflect the usual way they take care of their members!
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March 2023 by Brenda Ivy
Usually a wait at drive thruSome tellers very nice some not so much
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September 2022 by S C
Nicest employees.Always Greeted with Smile.
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September 2022 by Capton America
Took care of business efficiently and professionally
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July 2022 by Brittnee Phillips
I cannot say enough about how well I was taken care of this month by Ouachita Valley. I always finance my vehicles through OVFCU and I have never had any issues, but this most recent purchase- Vallery Moore went ABOVE AND BEYOND for me! Not only did she guide me through every step of what I needed to do for my benefit, but She stayed until after close until 6 PM on a Friday finishing up my loan (that I walked in at 4:45 to just sign) She went the extra mile and stayed late so I didn’t have to wait until Monday to get my new Bronco… I could go on and on about how great she treated me… she genuinely takes care of her members…
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July 2022 by Maggie Johnson
It's my credit union so of course I like it.
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April 2022 by Joyce Harris
I have been a customer for over 8 yrs great service! Good people to work with ,technology is catching up! There service is better than our traditional bank!
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January 2022 by Mystical Nova
I see everyone agrees you would think the main branch would be professional if all other branches failed it’s not. The AA employees are the rudest most Jealous individuals you could have in banking especially against their own color. It may be because of the seniority they feel of handling others money, or maybe just the position is one they’ve never had so they treat customers rude out of pure excitement either way it’s sad when your money is streets over but you have to drive to another town just to get decent customer service. No eye roll, no evil stares, no laughs amongst each other, no bad rude attitude. When I bank search it’ll never be any company linked to this company or this company ever again. They’ve started hiring anyone. The minute I walk into a bank and the energy is off and dark I’m walking tf out.
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November 2021 by Dylan Pepper
First of all, if you’re looking for a credit union that cares about its customers, you need to look elsewhere. We have had an account with OVFCU for years and have both of our auto loans through them. If there was a simple way for me to change banks for every single thing we own, I would do it in a heartbeat. This credit union has caused us nothing but issues from the start. They charge ridiculous fees and constantly screw up on their end. A few months ago my automatic bill pay check was deposited into THE WRONG ACCOUNT due to a teller not knowing what the heck she was doing. We had to go through hell to get that fixed. Now to today, my wife and I skipped our car payment yesterday, and when we woke up this morning it had been drafted from my account. I called and spoke to a thousand different people telling them we have bills that will cause us to overdraft if they don’t reverse the note asap. Did I mention we paid $50 to skip a payment already? I dealt with the most unprofessional and rude woman I have ever dealt with, her name is Brandi. I run a business myself and if I ever heard an employee speak to a customer the way she spoke to me she would be fired immediately. We finally dealt with a lady who was very kind, I’m not sure of her name but I thank her for her hospitality and customer service. However, Im very disappointed in this credit Union and am looking into all possible ways to move my loans and all accounts elsewhere.
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September 2021 by Laurine Robinson
I currently have an account with this terrible bank. Please if you are reading this don't opening an account with this bank. I am struggling as it is to feed my family as a single widow mother and they refuse to give me my money. Why I don't know they acknowledge that I am suppose to receive it but will not release until they feel like it basically. Isn't this consider a crime? I want my money so I can closed this account. This is not a federal bank by the way.
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September 2021 by Bryan Holmes
Good Credit Union.... Horrible Horrible Horrible online banking app. If you like the convience of a good banking app look elsewhere.Reply to response : This is the review AFTER calling.
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August 2021 by Ramonica Lavigne
I would not do business with them again. I am currently looking to refinance elsewhere just to be able to get my loan away from them. They have shady business practices. Tell you one thing and do something different on paper but it is still legal. Be very cautious.
