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March 2024 by Kimberly Kelly
The young employees are not well trained and instead of a friendly reminder to bring my CC in to update their records, I was told I’ll be asked to leave next time. Meanwhile, member dues were drafted from my account 4 days prior, but I was treated as if I’m not a paying customer.In speaking with Cortney, the manager of WM & Monroe, she told me no less than 4 times how overwhelmed she is and then spoke over me as I explained my issue, just to tell me again how busy she is. I left that conversation more aggravated than before. The young, untrained employee handled customer service better than the manager when it came down to it, so I would not expect much more from Planet Fitness West Monroe without a change in management.
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March 2024 by Bobbie Byrd
I love the friendly people and the fun environment!
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March 2024 by Danny Fry
All ages & body types. All clean and no hype!Check it out for yourself cause it's worth it!
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March 2024 by Terri Love
Love the hydromassage Love the staff who are very helpful. They encourage the members to keep going and keep working on their health goals. recliner
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March 2024 by Jason Bowlin
Been going here for about 10+years, always clean, good equipment, nice atmosphere. Knowledgeable staff.... most the time lol. Overall a great judgment free place to get in shape.
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February 2024 by Kelsey Burr
Super nice staff, very clean facility! Has everything you'd want!
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January 2024 by Tammy Hughes
Definitely my happy place ! Arms, abs, cardio even tan and massage! What more can a girl ask for?
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December 2023 by MR Bellio (Thumper)
Wonderful place to train. I went on a Friday and literal 2 people were in there. Well maintained equipment and friendly staff.
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December 2023 by john wyles
Rudest staff member I’ve met. I’ve been coming there with my wife for 4 years, 4 days a week minimum on her black card with no issues. Some days I get here before, for we meet after work and sometimes traffic delays one or the other. Never once have I had an issue scanning in and beginning a warmup while I wait.. This rude woman today would not allow me to work out until my wife walked in. She then lies to me and tells me that she’s tried to confront me multiple times before and I ignored her. This is a bald face lie. If this is a policy, then ok. But in this many years it’s never been a problem with anyone bc my wife is always 3-5 minutes ahead or behind me. I’ve in fact confirmed with several staff members that as long as my wife was almost there, I could begin. Nobody has ever tried to stop me. I know half the staff there personally and I would never have just snubbed an employee like that. This girl had a terrible attitude all over her face from the second I walked in. It was the rude and unnecessary treatment that ticked me off. the young girls spend the entire time playing on their phones , not even worrying about the guests standing right in front of them needing assistance. Won’t return to this location. One would think to treat long time members a little better than that.
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December 2023 by Kharma
Love,love, LOVE this gym! First time I've felt comfortable in a gym environment and didn't felt body shamed. The gyms atmosphere is so relaxed and clean. The staff's aMaZzInG, and the amenities are off the charts. I love the spa, the SPA!!! OH YES, the spa.. I am obsessed with the Total body workout machine. It's FABULOUS! And so refreshing after a rough workout. It does wonders for your skin too. The tanning bed options are amazing. Love the vertical/standing beds. and the the locker room.. omg! I've longed for a relaxed and clean locker room that I can take a shower in and not feel awkward and like I was being gwacked at. It's really chillax and quiet in there. There's everything we need. Lockers, sanitizer, blow-dryers, plenty of mirrors (girl thang) and PLENTY of dressing room. Which is a bonus when you have people getting dressed, showering, and changing into gym wear. It's really a blessing. And the fact that we can buy drinks while we are there is an added bonus. The workout machines go for DAYS! The fact that we have that option and free weights, as well as the 15/30 minute workouts, is the kicker! Most gyms don't give you that. It's great to know you can walk in and knock your workout out within minutes, or take your time on any given day. It all depends on what YOU want and what fits your needs. Not just what you feel is expected from you. That's a very comforting feeling and makes the gym experience so much more pleasurable and less stressful or overwhelming. I need that. Overall, this gym definitely fits a busy lifestyle or any lifestyle. And that's what makes it so amazing. Can't beat that in today's society. That alone and the low price, is what's going to keep me going back. I expect to be a member for a very long time. Definitely recommend this gym for anyone. The only thing it's truly lacking is a playroom for kids. That would give it a 5 rating. Right now, it's a strong 4.6 out of a 5 for me.
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November 2023 by Regina Rage (unicorn_scorned)
Gym is always clean. Staff is very friendly and always helpful. Most of them even know me by name and are always checking in with me. I feel like a part of the family! No complaints here.
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October 2023 by Chuck Barham
The 4 Spin style bikes need attention! Two of the bikes are missing foot cages. (Safety Issue ) Video screens will show an error message every 10 minutes and the feed knocks you out completely on two of the bikes in the middle of your workout. Been this way for months. Brought to front desk several times.
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October 2023 by Delia Sanchez
Great place went with a friend going to get my membership today nice and clean always smells good friendly atmosphere friendly staff… change of review Here… ended up having back surgery and canceling my membership and they still charged me for the year and for the month…the day before I forgot to cancel it and they went ahead and charge me anyway, I won’t be dealing with them anymore. They have no compassion for their customer told me they don’t give refunds.????
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August 2023 by Yagyesh D Karki
They wouldn't let me cancel even though I moved out of state. I called and the lady at the desk said that she would consider cancellation as I moved out of state but later during the conversation said that she couldn't do it on the phone because of "company policy" and I had to come in or send a mail. An email wouldn't suffice either.It's really busy most of the days and you'd have to wait a long time until you could get your turn on a machine or equipment.
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August 2023 by Robi Ali
Great facility, excellent variety of equipment to utilize, and outstanding customer service. Truly five stars!
