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March 2024 by Tricia Abshire
Place is a joke! Prescriptions aren’t ready when they say they will be and the staff is rude. Prescription was called in this morning my daughter went three times the last time around 7:30 pm and it still wasn’t ready after they told her 1pm
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January 2024 by RH
Customer service is terrible. When you go through the drive thru you are always waiting for at least 20 minutes bc it’s so backed up. Then when you get to the window they act like they don’t want to help you. Make sure to check that you have all your refills bc 50% of the time they will screw it up.
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January 2024 by Samantha DeMotta
If I could rate lower than 1 star I would. This pharmacy never has medications in stock and rather than tell you when you come up you end up wasting 20 minutes of your life standing around only to be told they don’t have any of your medication and that you will have to call around to find somewhere that does
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December 2023 by Katelyn Ippensen
Awful pharmacy experience the last several times. They can never find the prescriptions the doctors send over, or they misread them and only fill half. The wait has been several hours each time regardless of time of day the scripts are sent over. I’m not sure if they are just that unorganized or don’t care, but the convenience of location is not even worth it anymore.
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October 2023 by Ariel Pellerin
Relieved to look at reviews and see I’m not the only customer having similar issues with the pharmacy I’ve been going for a year now an had issues every month !! When I tell you customer service is at an all time low just recently I had a man get on the phone with me and tell me to stop calling they don’t have my medication and probably won’t ever get it again so stop bugging them not the first time I’ve dealt with it either! I’m done being nice and fed up ill be taking my business else where ! To the owner/mangers of this location I highly advice you to thoroughly go threw your employees because they are extremely rude and under trained in customer service
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October 2023 by Barbara Hedge
Seems like they just don’t want to deal with customers. Poor customer service. Refused to tell me if my prescription had been called in. Left me on hold. Kept picking up and placing me back on hold without saying a word. Did this until system hung up on me ( maybe them.)The other time I called they told me no prescription was there which is why I needed to know if it had been received. Thankful for my doctor’s office knowing that it was there.
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October 2023 by Laura Perrine
Having lots of trouble with this pharmacy! Very rude! Customer service SUCKS!They leave you on hold and hang up on you over and over again. Had to keep calling and then the woman was talking over me. Would not shut up so i could get a word in.I have had enough!!! Going over there to complain to the manager!
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August 2023 by Laura P.
so rude!!!! i can not stand dealing with these rude people that work in pharmacy. they must hate their jobs becauuse they sure act like it! i will be filing a complaint against them for the way i have been treated! that includes you ben!!!!
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June 2023 by gracie l.
The pharmacy is so rude. They have such crappy attitudes and we have experienced this almost every time we went. They also don't give you your medicine. My mom needed her meds so she went and they told her it would be ready at 6:00pm so we went and they made her wait an extra 15 minutes. Unbelievable.
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May 2023 by Joshua Cole
Not too big of a parking lot. Had to fight a Beaver in the lot for the handicapped spot
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March 2023 by Kiley B.
Pharmacy is extremely rude!!!!! I will never do business with them again, after waiting 15 minutes for the lady to stop talking about her weekend and get my prescription she tries to charge me $300 for the medication because she didn't ask me if I had insurance. So then I politely told her I have insurance she rolled her eyes and snatched the card out of my hand after she was done entering in the information she said you need to pay $10, ok that's fine I said she then proceeded to mumble under her breath how I was pissing her off. Wish I would have gotten her name but she's a bigger white girl and was Wearing a pink clip in her hair
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February 2023 by Lauren Pogue
I purchased a defective heating pad and tried returning the product the same day with the receipt. Because my drivers license has been expired 1 month, I was not allowed to return the product that does not work. The lady in line behind me offered to use her ID. This was refused by the clerk, her supervisor, & the store assistant manager. The employees even said they remembered me from today. I asked for the 800 number. When I reached out to them, I was told my case would be put in & someone would be reaching out to me probably tomorrow. I informed them I needed to speak with someone now and I have now been on hold for over 20 minutes. This is STEALING! This is THEFT! My drivers license has nothing to do with my defective purchase, especially when I produce the receipt.Update: I called customer service again after waiting on hold over 40 minutes. That rep did not take my name or number. She told me it was a corporate policy that could be found on the website. She told me I needed to take it up with the store I purchased from. She told me there was no supervisor for me to speak to and hung up on me.I returned later with my husband and was allowed to return the product with his ID. This is no different than the lady behind me in line who offered her ID. The assistant manager who did the return was the same assistant manager who refused an hour earlier. She insisted the return policy online states that a valid ID is needed, but could not give me a maximum amount of a purchase that would not require an ID. She ended up telling me it was under $20. She also told me I needed to take it up with corporate. The return policy was not posted anywhere in the store other than the 30 day return part of the policy which was posted on the door. Upon research on the Walgreens website, I cannot find any mention of valid identification mentioned anywhere for any reason. This is THEFT and LIES!
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February 2023 by Patricia T.
I had just left my dentist office after an extraction and dental implant. Not being able to have epinephrine for local anesthesia I was in considerable pain. This Youngsville location handled my request to fill my prescription as fast as possible, I mean within 15 minutes I was out the door with relief in hand. I know sometimes the wait is usually long under normal conditions but I'm so grateful for my local Walgreens, especially today. They are courteous, professional and caring.
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February 2023 by Lauren Pogue Stelly
I purchased a defective heating pad and tried returning the product the same day with the receipt. Because my drivers license has been expired 1 month, I was not allowed to return the product that does not work. The lady in line behind me offered to use her ID. This was refused by the clerk, her supervisor, & the store assistant manager. The employees even said they remembered me from today. I asked for the 800 number. When I reached out to them, I was told my case would be put in & someone would be reaching out to me probably tomorrow. I informed them I needed to speak with someone now and I have now been on hold for over 20 minutes. This is STEALING! This is THEFT! My drivers license has nothing to do with my defective purchase, especially when I produce the receipt. Update: The store assistant manager allowed me to go in with my husband and his valid ID to return it. There is no difference between his and the lady behind me in line. The return policy is not listed anywhere in the store. I was told by the assistant manager and the customer service rep that the policy was online. The assistant manager couldn’t give me an exact amount for the maximum purchase amount that would not require a valid ID and store receipt to return. She ended up telling me it was under $20. The return policy online does not say anything about requiring a valid ID for any reason. THEFT AND LYING!
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February 2023 by Lauren P.
I purchased a defective heating pad and tried to return it the same day with the receipt. The return was refused due to my drivers license being expired for one month. The customer behind me offered to use her ID. This was refused by the cashier, her supervisor, and the store assistant manager. These employees even said they remembered me from earlier today. I asked for the 800 number. When I called, I was told my case number would be put in and I should receive a call tomorrow from somebody. I asked to speak to that person's manager and have now been on hold for over 30 minutes. Walgreens did not need my ID to purchase the product. I have the receipt. My license has nothing to do with the fact that the product they sold to me does not work and the receipt they provided me is sufficient to return the faulty heating pad. This is STEALING! This is THEFT!
