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February 2024 by Jamie Shoemake
No help
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February 2024 by Ariel Owens
A complete JOKE! Will provide conflicting information just to get your money. PATHETIC! When you call them out on it, they don't stand on what they say. Was offered a trial to determine if I wanted to switch to At&t Fiber. Prices are good yet the service is horrendous. CHARLIE G is the associate who helped and LIED about everything that was going to transpire. Didn't even use the service, but once due to lack of connection yet the agreement that was offered is not being honored. Highly suggest not even using or even trying anything with this company yet the associates at this location.
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January 2024 by Janice Bergeron
Jaelyn assisted me and took care of the reason I came in. She greeted me and asked how she could assist me. She was very courteous and upbeat. She took her time with me and I never felt rushed even when there were other clients walking in. I give Jaelyn a ??! Thank you Jaelyn for assisting me!
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November 2023 by Rhonda ruiz
Everyone in the store was so nice and helpful! Keshawn went above and beyond to help me
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October 2023 by clbatesy Bates
I was VERY SATISFIED with my recent experience with Dustin at the AT&T store. He was fast, friendly, professional, and resolved all of my needs promptly. I will definitely shop at this store again.
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September 2023 by Danisha Winters
Dustin was the customer service representative that gave my daughter and I excellent customer service.
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September 2023 by Carolyn Guienze
Prompt and great service from dustin will definitely shop with him for all my phone needs
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August 2023 by sophia
Kicking myself for not getting his name, but the guy that helped me today was great. Waited on my mom for like 20 minutes. Very patient, helpful, and nice. Thank you, sir!
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August 2023 by Tara Landry
Courtney & Jaheim were a pleasure to deal with! Very helpful!
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August 2023 by Austin Fooshee
Great service baddies work here
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July 2023 by Ashley H.
Oh my word! I cannot say enough good things about this store. The staff was AMAZING, especially Amiri, but truly everyone was wonderful. The service was absolutely top notch, and I could not be happier with my purchases. I absolutely and highly recommend this business.
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July 2023 by Joyce Roberts
Allie in Zachary, LA store was top notch. Very understanding, patient and respectful. I will always go back there if she is there.. Kudos, Allie. You deserve a promotion. Joyce Roberts, teacher
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July 2023 by WESTGATE CHURCH LA
They make you feel valued and Privileged to be their customer. They were very professional, encouraging, and persistent.
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May 2023 by Nancy Matthews
They shouldn't even have 1 star for the scamming that seems to be a regular way of doing business. Stay away from this store, especially if you upgrading your phone. You would be far better off going to a different store or upgrading by phone. This is my niece's second time going to this store to upgrade a telephone and a new phone line is added instead. However, when she leaves and we get the first bill, an extra phone line has been added. Instead of giving the early upgrade as requested, which she paid for on the existing line which she still uses in the store, they added an extra line and used the phone she turned in on an early promo instead of as an early trade in. This was not what she asked for or was shown to her on the printout when she was in the store. We will be calling AT&T headquarter as we did before as well as the BBB. This bait and switch or scam being done by the reps in the store is ridiculously and probably illegal. Hopefully AT&T headquarters or corporate will be able to resolve the situation as they did before. Please, please review your bill if you have had any recent transaction within this store. Not sure if they are scamming and adding extra phones lines to people account and then using the Sims cards, attempting to make some type of sales quota, but my niece most definitely did not request a new phone line, not did she get a new Sim card that would have come with a new phone line., so don't know how we had a 3rd line added to the bill which we did not request.
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April 2023 by Barbara King
Today I visited your Zachary store and was assisted by Casandra. She was more than helpful. I watched her not only as she helped me but other customers as well and she never lost her composure and was always in complete control of her attitude and responded quite professionally. I spent more than 2 hours in the store and not for one minute did she present herself other than a professional. She is definitely an asset to the ATT team. Thank you again, Cassandra, for being an example of what customer service should look like.
