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December 2023 by project independence
Near several eating places and gas stations bed was a little hard but room was great. The coffee could be way better it was bitter and obviously some kind of cheap brand.
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October 2023 by Kay H.
This hotel is awful. The rooms have mildew and mold. They smelled weird and musty. There were stains on the sheets and curtains. The bed skirts were dirty and dusty. The mini fridge wouldn't get cold. The walls and ceiling are very thin and it can be noisy. A lot of the door frames were rusty, and in the first room they had us in, the door would not close or lock.Paint was peeling off the walls in the bathroom. There was also no exhaust fan or soap. The toilet was not attached to the floor. There was hair on the floor and tub.The hot breakfast provided was okay, but greasy, and the waffles tasted sour. They had absolutely no drinks, both of the drink machines being out of order. They also ran out of plates, bowls, and utensils over an hour before they closed.
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October 2023 by Shimera Millsap
The rooms were not up to par. It's like no one cleaned them. The rooms had a smell, carpet was dirty and stained, mattress cover was dirty and stained, inside the shower was stained and dirty looking. I'm trying to attach pictures of everything. I stayed here four days on a business trip. I just returned to my state today. I DO NOT RECOMMEND staying in this hotel.
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September 2023 by Madison Gourney
The staff here are great! Giselle was amazing and made sure all of our needs were taken care of. The hotel is very clean and the housekeeping staff makes sure you have everything you could need. I’m very picky about cleanliness and how quiet a hotel is but I have NO complaints about this one! No noise from the street as it is set back from the street and it is in a great area of town— close to great restaurants and CVS if you need anything.
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June 2023 by Gerard LaTulippe
Checked kids wanted to go swimming. Go to check pool it is closed and full of algae. Asked the staff about the pool. Told me the pool guy had not been there this week. It was more like the pool guy had not been there in at least two weeks. No dark out curtain in the rooms Breakfast was not refilled in the morning. Hallways were like saunas. Very disappointed
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May 2023 by Courtney Habetz
Absolute worst customer service we have ever had. We travel A LOT with our ball team, and while the location was amazing we will not stay here again. The girl at the counter didn't know the difference in cancel or add a room. Rooms got canceled that weren't supposed to and parents were finding other hotels last minute during the games. Coaches weren't being allowed to check in because the owner of the team wasn't in front of the counter with them. Just a complete mess and something we haven't experienced before in all our years of traveling. And many more parents feel this way. We also got there early and asked if the rooms were ready and she said no, at three. Completely understandable. I asked if the rooms were cleaned already and she said YEP rudely. Not complaining they wouldn't let us check in, even though other hotels have always been gracious about that if the rooms are cleaned. So it was exactly 3 before she would check anybody in.
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April 2023 by Greg Soileau
HORRIBLE HOTEL. People are rude.Booked a room with 2 beds. They over booked I ended up with a king and a sofa bed. A phone call would have been nice to find what we needed from another hotel. Open up the sofa bed and closet and find no lennen for the pull out. Supposed to be a freshly cleaned room and there were no towels or wash clothes in the bathroom. Picked up the phone to call down to request the missing items and the handset doesn't plug into the phone.Wanted to do laundry after a rainy day of baseball and was told they had not gone to the bank all week and could not make change.Here's the kicker, we arrived at 2 pm and was not allowed to check-in until 3. They had all of the rooms assigned, keys made and paperwork ready to sign and still would not allow us to check in.
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March 2023 by Nicole Harrison
I was there for 5 days for work. Housekeeping cleaned my room and stole my Dior perfume!!!! I was/am extremely upset about the situation because I thought I could unpack my items and be comfortable since I was there for multiple nights. The general manager did refund the entire amount of my stay!!!! I didn't pay for the room my job did!!!! So I'm just out of my perfume. It took 3 rooms before I had a clean room upon arrival! Despite all the bad things that happened my stay was comfortable and I'm planning on staying again this week fir work. But I definitely learned my lesson no housekeepers in my room!!!
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December 2022 by Debra Balser
Traveling with my husband and service dog when it started to rain hard and at night. We have trouble seeing at night and the rain made it worse. Called to see if they had a room for the night she said yes asked if they welcomed service dogs she said yes when she asked for my information it was raining so hard I was having trouble hearing her and kept asking her to repeat the questions. Finally I asked if I could give it to her when I got there because I was minutes away she said yes come on in. I was so relieved and thankful for this beautiful woman I felt like crying. Because I’d already been told by other places that no one would take us without a reservation. If all Comfort Inn Suites are as accommodating and have staff (who recommended a close by place to eat) are like this place you guys will always get my business. Thank you very much?
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November 2022 by R W.
Staff is very friendly. But, this is more like a college dorm than hotel. Not clean. 3 days in a row I asked for milk at morning breakfast they offer. No milk.Be I suggest the manager walk to the CVS next door and get a gallon. 3 days!
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September 2022 by Casey doiron
Thr staff was great as always, and the rooms were very clean. I love this place❤️❤️
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August 2022 by Jonathan Lindsey
The hotel had nice clean rooms and the wait staff was helpful and friendly. Unfortunately, the elevator was out during my stay. I don't know if this is a common issue for them however it wasn't for me. .....still going to give them a better than average rating.
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August 2022 by greg reed
Stayed for 7 days, check in was a little rough, they were having computer issues and a broken elevator. But the front desk was so friendly and cheerful it was contagious! Room was kinda rough, beaten up a bit. They get a alot of baseball kids here i think and I'm sure they don't romp like kittens. AWESOME breakfast, and a smiling good morning from the hostess sits well with me. Best of all you can get breakfast EARLY. One morning was greeted by fire alarms which they quickly silenced. No biggie with that, I've been in the position of having to silence alarms before. A great place to stay in Zachary, friendly staff, couldn't expect more.
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August 2022 by Tank Dent
Its ok if visiting family in the area, nothing in the area but food places.Did you really try to play a game and praise that they only have food places in the area, because that was not a
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August 2022 by Robert R.
My family and I recently stayed here to celebrate our friends 10 year anniversary vow renewal. Everything was fine until we got to our room, there was a "spoiled" mildew smell. Next thing we noticed was the remote to the cable box didn't work, went down and received a new remote and that didn't work, so I was given two more remotes, still didn't work. One remote was able to turn on the TV and that was about it. The next day after returning from the store the elevator was no longer working as well and after a half of can of Fabreeze our room was tolerable. We were eventually able to get a new a new room which was offered by the helpful staff and it didn't smell as bad but we only had a day to go so we tolerated it and all ther rooms were booked. The worst part of the stay was the fact that our friends and our cards were continually charged without out our authorization. Somehow this hotel was even able to charge a different credit of our friend's that shouldn't have been used at all . I recommend if you stay here keep an eye on the card you use, random charges show up in small chunks of the total amount for your room, it was double for our friends who had to close their cards even after being told the charges would stop. The whole experience left all our families with a sour feeling and we will not be staying at this hotel or any choice hotels cause I have been dealing with corporate and they don't have any better service either.