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January 2023 by Del Maxwell
Branch Brook is always there for me when I need them. They've done an install, maintenance and made fuel deliveries for my family for a number of years. I'm very happy with them and would recommend them to anyone.
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January 2023 by David
We were looking for estimates on a boiler replacement and the owner came to give us a quote on the job; he came in, looked for a few minutes, and left without a word. That quote took weeks to receive with us having to call to get it as he apparently didn't even want to do it. Extremely disrespectful, arrogant, and the complete opposite of professional.We instead had the work done by a company that did the quote and replaced the boiler in a shorter amount of time than it took to just pry the estimate from Branch Brook Fuels.
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January 2022 by A A
We have been getting oil and service from Branch Brook for some years already. We have never wanted to find a different oil supplier or service company since we discovered them. The folks at Branch Brook are ALWAYS friendly, professional, and 100% reliable. Their prices are very fair too. You never have to worry about being overcharged or paying for a repair you don't need. Recently we had an emergency situation and Branch Brook went WAY above and beyond to help us out. I would recommend them to anyone without hesitation.
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January 2022 by Ben Byrne
My boiler went out suddenly and when I called Branch Brook they were able to get a technician out in a matter of hours
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January 2021 by Denise Kallel
I just had another Mitsubishi ductless mini split installed in the guest room of my home. I had 3 other units already but when those were installed, I didn't think I'd really need one in that occasionally used room. Flash forward 4 years & I changed my mind!I called around to about 5 companies who were on the Mitsubishi authorized dealer list. Branch Brook was by far the most responsive company I contacted.Shannon phoned me right away after I left my voicemail & made an appointment for John to come a few days later to take a look at what I currently had & to give me an estimate for the additional unit.Within a few days I had my estimate & was able to set up the install about 2 weeks later.The 2 guys who came to do the install were fantastic. It took a full day to install the unit & replace the branch box that I currently had which couldn't accommodate another unit. They were so quiet & efficient!I highly recommend Branch Brook & feel very grateful I found them. Every person I dealt with was so nice, professional & knowledgeable.
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January 2021 by Darrin Weigle
I am a big fan of Branch Brook Fuels. I had them participate in a very complex gas heating system install in 2019 (a fair bid, and outstanding installation work). They came to my rescue last December during those torrential rains. And they even serviced my relic 45-year old oil-burning furnace. They can do it all! And their staff is friendly and expertly knowledgeable. I pay my bills in person... love the 'family feel' of this business... and love that old dog in the lobby!
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January 2021 by Dy Stewart
Top notch - excellent service. Wouldn’t go anywhere else.
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January 2020 by Jim Hoenig
I'm always a happy customer with Branch Brooks. Their service technicians show up on time and get the job done. Oil deliveries always on schedule.
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January 2019 by Sarah Thompson
This company and all their staff has been amazing.The whole team from those who answer the phone, to those delivering fuel , and the ones who repaired my monitor in the middle of the horrible cold snap have certainly worked overtime to make me a very satisfied customer.In a difficult time they have kept their sense of humor,worked many extra hours to service their customers and kept an upbeat attitude even though I know many customers may not have shown their appreciation.This team deserves more than 5 starsThank you!!!!!!!!!!
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January 2019 by Amber Tatnall
Thanks again to the awesome folks at Branch Brook! Who ran out of propane the day before Thanksgiving? We did! ? Even though all the guys were scheduled to be out delivering oil for the day, they made time to send out some propane to us. Way to rock and roll the customer service!
