October 2023 by Laura K.
Most customers can understand occasional mistakes or insurance problems, but what is never ok is a bad attitude from pharmacy staff on the phone or in person because they are overworked and underpaid. It may be understandable, but it is NEVER exceptable. Patients are stressed out too and if they can't get their expected and important medication(s), the last thing they need is a pharmacist or tech with a bad attitude. There is no reason why CVS cannot find and schedule enough staff for their pharmacies. Corporate just doesn't seem to care about their workers or customers, so please excuse me while I switch to a better pharmacy!