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August 2025 by Dean Rainbolt
I’ve had my Lowe’s Pro account since 2008 and in all that time I’ve had No issues with Lowe’s. Saying that, I take this as a very serious problem.
7-25-2025 I gave the Pro desk a material list for metal roofing. The same day I got a voice mail, saying that they got it and were working on it.
7-29-2025 I received a voice mail and it said that they were working person at the pro desk had been busy on the phone and apologized for the delay.
8-5-2025 I received a third voice mail that said that they were working on it that moment.
7-25-2025 i gave Home Depot the same material list and they had the quote back to me in 6 hours.
8-5-2025 I gave the order to Home Depot.
Since Lowe’s, for years, has been my Go To Store, I complained to the assistant store manger. She agreed that the Pro person was wrong and that she would take action.
A few days later i was bake in the store to pick up a pallet of ready mix. Unfortunately, I dealt with the same employee. He was having a hard time focusing n the task at hand.
I complained to the store manager. Well let’s just say that I felt like it was going on deaf ears.
It seems to me that Lowe’s doesn’t wat Pro business. That’s sad!
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December 2023 by Lee M.
New home owner in the Aurburn area so in my first year I have become a frequent customer building the tools and equipment to maintain my home from inside projects, yard equipment, to snow blowers. On many of my visitors I have been helped by a Lowe's team member named Anthony. He's my "project tool whisperer". He gets me set for my projects always with cost and efficiency in mind. He's a valued member in my new village and I am thankful for his neighborly help and patience. Thank you Anthony!
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November 2023 by Tammy N.
Needed some garden stuff on a Sunday. I thought the garden center opened at the same time as the store. However, it did not open until 10 but you could go through the store to get to the garden center which I did. I loaded 7 bags of mulch and 40 concrete edgers. I knew I would have to walk through the garden center to get to the front check out. I thought "someone will see me and help me out with this load" Ha! Wrong again! I walked backward hauling a grocery cart full of concrete and a flat truck loaded with 7 big bags of mulch, passed at least 5 Lowes employees and not one of them offered to help me. Then I finally got to the front and the employee at the cash was just as bad. Totally dis engaged to me and a little old man that needed his help. I scanned my mulch and then he asks me if I have an item number for my edgers. I said I did not but that they were 2.08 each. He pulls out a book and starts looking and looking and looking and looking. Finally he looks at me and says, can you go back to the garden center and get the item number? What?! Any good customer service rep would have said, hold on I will go get that number for you...be right back. But no....I had to walk all the way back to the garden center and take a picture of the item#. So I finally cash out and do you think that red headed step child would help me out or at least go find someone to help me? No he did not, he watched me struggle all the way out the door. Then I got to the parking lot and as I was walking thru yet another Lowes employee passes right by me without asking me if I need help. back in my day, you did not have to ask. Good customer service was provided automatically. It took a customer who does not even work at Lowes to help me. Nicest person I have met in quite some time. Loaded my car for me and everything. I told him he needs to go inside and show these so called employees how to give good customer service. People want the pay check but they don't actually want to earn it! So Sad!
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September 2023 by Robert F.
i was a loyal lowes customer spent thousands of dollars with them. but when they make a mistake they actually release security footage to a customer and then you are labeled a theif. i recently purchased a small item and put it on my account at least i thought i did. a mistake was made as they do happen the cashier entered the wrong phone number and my purchase was charged to the wrong account. when the customer noticed the purchase they notified lowes where at that point lowes gave the customer my picture from security footage. the customer then posted it on facebook and telling he would give a reward for information leading to me. because of this my business has suffered and i have been approached in the street and have been called a thief. lowes acknowledged the mistake and called the customer who then removed the post. but by then the damage had been done. i hyave not even recieved and apology from lowes. contractors beware they are loyal to none. advice from a former customer
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July 2023 by Kathie L.
On July 19th 2023 my friend and I went into Lowes in Windham to purchase wood laminated flooring. The sales associate who helped us, Greg, did an absolutely fantastic job helping us get what we needed. He went over and above in the service he provided. Thank you so much, Greg!
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April 2023 by Mandy E.
The only reason this store gets any stars at all is because the ppl who eventually brought my curbside to my car loaded all the wood onto my trailer. That was very nice. However, this was my first and last online curbside order with Lowe's. You see, I thought curbside for 50 or so 8' planks of wood (plus some other heavy things) would be easier than bothering to go in myself just to choose. Oh boy was I was wrong. I arrived at Lowe's for my first curbside order, saw absolutely no signage about where to park nor any designated parking spots, so I parked at the lumber area for the obvious reason that I had ordered mostly lumber, cinder blocks and only a handful of small items. Well, I checked it with the app. Then I waited. Waited. Waited some more. After nearly 40 minutes I decided to go in to ask. I thought they may be busy so wanted to wait as long ad I could. Turns out they weren't. First, I was greeted by a very rude woman. She asked a man for help, who was snarky about me choosing to park at lumber. (Keep in mind the app doesn't tell you anything about where parking may be or how to contact anyone!) Long story slightly shorter, the man did find out that my two items were available at the curbside area (that I couldn't find because of zero signage) but my lumber, sand AND cinder blocks were actually still in the lumber area so I was parked in the right place after all! However, nobody --absolutely nobody-- from curbside bothered to try to contact me by any means available in the app. So, I waited for close to 40 minutes and was sniped at for no reason. The curbside would've just sent me back to limber so why didn't they assume that's where I would be!?! Isn't it obvious? So.. no, I don't recommend this store and won't be bothering with this again. Curbside is supposed to make my life easier, not harder.
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April 2023 by Kelly Hayes
We went to Lowes this evening and purchase 5 bags of play sand and 5 bags of mulch.
We asked for help at checkout because my husband has COPD and I am not supposed to lift over 20 labs due to a hernia injury.
The clerk called twice for assistance with loading . We waited about 10 minutes while associates looking at our cart and were going right past us. We decided to load the items ourselves . Still no one came out to help.
My husband ended up having a breathing attack and then went back in to say something to customer service and no one even apologized or said anything.
I’m absolutely appalled!
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April 2023 by Kathleen Rogers
Found what I was looking for
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July 2022 by James H.
Needed 2 sheets of plywood. They had the isle blocked off, finally a worker shows up and asks me if I need something on the isle. I tell him I need 2 sheets of plywood. He tells me "Well it will be awhile because they have $10,000 worth of drywall to get in before it rains". It was cloudy outside, but no rain in sight. So I took my business to Home Depot. I will never spend another penny in that Lowe's
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April 2022 by Robin McQuesten
BEWARE! I purchased all new appliances for a recently purchased home. Delivery was scheduled. Little did I know how incredibly incompetent this store (Auburn) and their delivery company would be. Beware! SIX attempts and 3 weeks late the appliances were finally in my home. If that wasn’t frustrating enough hoses, cords and vents I paid for did not come. My home had damage from the many delivery attempts. I contacted store managers and their corporate office. Sent pictures of damage. I was told by the store manager “we’ll discount your order for all the inconvenience and the delivery company will take care of any damage.” Has not happened. My emails or messages are not being answered. I have never had such a horrible experience with a company. I have since spoken with several other customers who have similar stories. I honestly don’t understand how a company can do business this way. The Better Business Bureau is my next call. BEWARE!
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December 2021 by Craig M.
This is my go-to Lowes and is the closest to where I live.They do a decent job keeping the aisles clear and the store neat in appearance. They usually have a great selection if discount items when you first walk in to the right. It's usually my go-to area for gifts. I have not experienced the same issues with customer service some other Yelper's have raised concerns about. All my interactions have been good and very polite. Their paint area though seems like its run by robots because they speak in a monotone voice and they are short with their questions and answers. I don't got offended by it so long as I get in and get out in a timely manner. Their paint section is usually the busiest amongst the other Lowes I have visited.
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September 2021 by Rebecca S.
Here is my experience with their inept and incompetent Paint Department: They have abysmal customer service: they don't give a rat's derriere. The customer is unhappy: Guess what: they don't care. I picked out a paint I wanted from their samples. When I painted my deck, the paint was lighter than it was represented. I went back to the store to ask them to modify it, and the supervisor couldn't arrive at the color I wanted. She then told me, "Maybe it's just not your color." Wow! Just because they are incompetent and inept and cannot think outside the box, the fault is mine for choosing that color. After much discussion about her lack of initiative, intelligence and common sense, she finally arrived at a color that was acceptable. After I finished my front deck, I went back to get a gallon of the same paint for the back deck. Therein I erred. They didn't have any "base" left for mixing that paint, and had no idea when or IF they would be getting it back in, since they have to take what they're given. In other words, they cannot call their souls their own. In any event, she said she would try to match it, but she COULDN'T and said there are some colors outside the machine's capability to mix. So there you have it. Here's my advice. When you finally arrive at a color that's acceptable, be sure you purchase ALL you're going to need, because coming back and obtaining any more, 99 chances out of a hundred, you've run out of options. I am so tired of being the recipient of their stupidity, and yet they get to keep their jobs and go on doing a pi$$-poor job of it with little or no regard for the customer!
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June 2021 by Armand R.
Customer service sucks...wife bought a stove last week it is supposed to be delivered tomorrow.nobody called to set up a time..we called and all's they would do is give us a number to call a computer so that the computer can tell us it cannot give us a time....so we have no idea what going with our stove but what the hell they got this 100% service connected disabled veterans money why should they give a shit when they give us our stove.
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April 2021 by Sarah A.
Spent 30 min trying to get someone to just tell us if they had a $600 grill we were looking at in stock, front customers service no help she told me the guy I needed was somewhere near swings but she didn't know where they were. Found the guy in the parking lot loading mulch didn't know how long he would be. Like no one else in the store is able to help very unhappy going to Home Depot moving forward and at least Walmart try's to help you!
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March 2021 by Jonah C.
If I could leave zero stars I would I've had multiple terrible experiences here. Absolutely Terrible customer service they act like they know everything about everything only thing good about this place is the pro desk don't recommend I would just go to Home Depot
