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May 2024 by Katherine Mitchell
It is no wonder this bank has the lowest stars. They have absolutely the rudest most unpleasant tellers in all the industry. The tellers in South Paris are lovely but the ones at the Auburn location are cold, ditzy, unprofessional and frankly disgusting. Stay away from this branch when there are so many other choices in the area.
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December 2023 by Melanie Herrick
I called the Auburn Store to place a stop payment and was told by Sandy that her supervisor said I can't and that I have to work it out with the merchant despite that I had told her I had already tried.Now mind you after, I was now frustrated and and when Megan got on the phone she. Hung up on me due to the frustration saying I couldn't speak to her like that. Just so you know, I hadn't even swore, just very frustrated. Don't get me wrong, when she said that I did call her a very offensive name.I then called the contact center and spoke with Jordan wgo despite my frustration treated me very good and through her patience and compassion braught me to a level where I could communicate properly.I know I'm not a wealthy person and closing my accounts will not hurt the Bank but I was with Northeast for 19 or 20 years and over the past couple years the service at the Auburn Store has seriously decreased to an offensive point.Placing a stop payment should be a simple task and since customers have to pay a fee, which makes the bank money with no reprecutions to the merchant from the financial institution, there should not be so much grief involved.Pretty sure Sandy is also the one who gives my husband so many issues each time he visits the Store as well. I will most likely ask him to close his business accounts there also.The bank has lost me as a customer however, I encourage you to teach the Stores about empathy and to stop telling people no to litterally everything that should normally be simple day to day processes.
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December 2023 by Tommy J.
Worst bank I've ever dealt with. Bank will threaten default if you even 1 day late. Stay away from this bank. I have emails to prove it. Will also lie to you and when they are asked to provide proof they back pedal and change their tune.
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May 2023 by MKKelly
Outstanding bank. I've been with them for decades and had accounts with other banks that I since eliminated. Staff and level of service are above and beyond.
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December 2021 by wesley vandiver
always nice very friendly
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April 2021 by James Iezzi
Great Bank Great customer service I have the freedom checking is definitely worth having thumbs up here no issues here
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June 2020 by Tom Peters
Great bank to deal with. Super friendly staff and are always wanting to help!
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January 2020 by A A
Shady bank, do not do business ess with them.
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August 2017 by Jaime M.
Stay away from Northeast Bank. I was approved for a mortgage. Provided the $500 deposit. When the appraisal was ordered, the appraiser completely missed the fact that the house had a basement - he clearly never went into it, which had a laundry room and 1/2 bath. This was obvious as some of the properties he used as comps did not even have foundations. He also used an under contract property as a comp, with no knowledge of the actual selling price. (This was confirmed by that property's realtor.) I addressed this with Northeast. I asked for another VALID appraisal. They refused, the customer service was terrible and they would not refund my money. I switched banks, got a valid appraisal and bought the home. I will never work with Northeast Bank and suggest you do the same.
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December 2016 by Katherine M.
Worst bank ever. Not helpful to long-time customers. Chose another bank, TD, Norway Savings, ANY other bank is better.
