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June 2023 by Sarah H.
We finally have gotten to the last straw with Charlie's. My vehicle had an AC problem that we knew needed a repair and was not just a recharge situation as soon as we had our first warm Spring day. It took us 3.5 weeks to get an appointment for them to do their own diagnostics to tell us what we already knew. Of course they needed time to order the parts. After they took a day to order them, we were told we were put to the back of their very long service line to get the work done... another MONTH. We found out we could get it done at another dealership with our warranty only because we begged for something sooner. We got right in somewhere else, but we were told we had to pay Charlie's for the diagnostics they did so they would close their claim and our warranty would allow the other dealership to start. Charlie's has done sketchy, slow and incomplete work for us to some degree every time we've been there. Never again.
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May 2023 by Michelle Foley
they were really nice and answer our questions and they put us into a good running car we've been with Charlie's Auto Parts I mean dealership for many years we buy our cars there and they've been really good and they work with you on getting the car that you want they're awesome I give them five stars
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March 2023 by Chelsea Tardiff
Charlie’s has been nothing but amazing for me and my family! Cody, Jed and Zach were all eager to help and get us in a safe and reliable vehicle! Thank you guys ?
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February 2023 by Katlyn G.
My car is still under warranty. Charlies has had it for a month now because it was stalling and having engine problems. A month later and still nothing is fixed on it and it's a kia and their excuse was there Nessan machine was out. Well it's not a Nessan. They are also very rude on the phone as a month with no car we were calling for an update on it and the main desk was transferring the call to the shop. No one answered in the shop so we got transferred back to the main desk and not even a hello or anything nice just "you do know there's only two people working down there" in the most snotty way ever. They were so rude just after asking for an update they hung up on us.
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January 2023 by Edward Barrera
Zero. Does not take credit cards. Even when there are less than a handful of shops across America where you can find a part. Try finding a better credit card processor.
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August 2022 by Tiffany Y.
Honestly, not shocked to see the reviews in this state lol. As workers and experts in your field, you should be up to speed when it comes to any new laws. To give some context, a deposit was already placed but the car ended up not arriving on the date promised. That's fine. What's not fine is the passing of the new Inflation Reduction Act, which basically means the $7,500 tax credit from buying a car will be revoked UNLESS there is a written document that promises the purchase of a car will come from them.A call was made to request a simple, written statement that details that a deposit was made. This would show intention and guarantee to buy the car.They said no, and would not write anything unless the car is there. They interrupted because they assumed they were going to be asked to break the law by asking for an email version of the deposit receipt. Then abruptly hung up and followed up with this cheeky email. Do yourself a solid and give your business elsewhere. Thanks, Timmy!
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March 2022 by Kathleen OHanlon Ball
Accommodating, friendly, excellent service. Have bought quite a few cars there and have never been disappointed. Also Charlie is an animal advocate and as a rescuer I want to always support his mission
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February 2022 by Brandi McNoggin
I bought this car in March and now it is rusted beyond repair. I’m $10,000 in debt on an unsafe car. Don’t ever assume a dealership is honest, no matter how big they are.
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February 2022 by Patrick Greene
I just purchased a vehicle from Charlie’s, and have bought others from them in the past as well. Recently, I have been with others at different dealerships and yesterday I was reminded what true service feels like. Mike the manager was great to deal with to find the right deal.. Andrew the sales consultant provided the best service I have ever experienced at a car dealership. Thorough, quick, and pain free. I would highly recommend shopping at Charlie’s, as their service does not compare to others. Thank you!
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October 2021 by Angel Hamar
I had my car looked at because of the engine light that kept coming on and I had them change my oil. They not only fixed those things but while they had my Jeep they checked all my fluids and made sure everything was working well plus offered to rotate my tires. I was so happy with the service I received at Charlie’s.
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September 2021 by Karen Duplessis Tims
Went in without appointment and was out within an hour. Jeep all inspected and washed!
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August 2021 by Julie Montague
Always have a great experience at Charlie’s. This is our third vehicle we have got from Charlie’s. We travel an hour knowing we will get great service. Justin from the Jeep dealership was great. Although there wasn’t much stock of new vehicles we were able to get the vehicle we saw online. Process was pretty quickly just about 2 hours from test driving to finalizing sale. I would recommend going on a Tuesday when buying a new vehicle.
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April 2021 by Phil A.
recently the starter motor in our 2019 subaru crosstrek died. the car is still under warranty. i contacted subaru roadside assistance and had the car towed to charlie's subaru in augusta, maine. the service team there (led as i understand by "frank" and "andy"), could not have been more helpful or effective. highly responsive, communicative, proficient, eager to meet my time constraints -- in a nutshell, professional in every way. i highly recommend charlie's.
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April 2020 by Brandon Colman Kelsey
Sales did great at Charlie's Nissan when I bought my 2019 Rogue. Top trade in on my Fusion, went above and beyond to get me into this new car. Service is where the issues arise. Claimed I was at fault for bending the wiper linkage. Claiming I turned my wipers on with 10 inches of wet snow. So the 7 year full warranty doesnt cover it. Apparently I am not the first one to have this problem. Others have admitted they turned theirs on. In my case I cleaned off the snow, picked up
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April 2020 by Donna Briggs Smith
My husband & I had a great experience with our salesman Jamie as well as the rest of the friendly staff. We came in just to test drive a new 2020 Nissan Murano & left being the proud owners !!! This is our third Murano, it’s a great ride.....
