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April 2024 by Philip Hart
Great service and loved the service.
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March 2024 by Lydia D
The drivers for express 10/10 every single time!!! I have monthly time sensitive and fragile delivery, it is always so well taken care of. In the warm seasons they will walk it to my stairs in the shade. I've found it tied in a bag when it's been raining before as well. I never asked for such mindful treatment they just do it. If I was FedEx I would be giving them bonuses and raises definitely! 1 time I was upset with Fedex about a late check and I always feel guilty now because of how wonderful the service is in this area.
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February 2024 by Diane Hanscom
Excellent service!
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December 2023 by Teresa Yetishefsky
Wish I could rate 0 since there was 0 customer service. The blond woman that works her is always grumpy and today was no exception. Very unpleasant and ended up not shipping package because she intentionally tried to overcharge us. No confidence that our package would have gotten to its destination. It should not be difficult to mail a package internationally and it usually is not. But at Fed Ex Augusta be prepared to be hassled and overcharged.
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October 2023 by Laura Hamilton
Always friendly, expedient staff
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August 2023 by Andrée Rodrigue
My packages were very important to me and I was very nervous to have them shipped but the lady at the counter was courteous and very helpful. Everything got home 2 days before the due date and in good condition.
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August 2023 by Casey Taker
Great service and super friendly. Appreciate all of the help!!
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June 2023 by Ireland Webb
Robin went above and beyond do make sure I got the best shipping possible. She was so helpful. Thank you, Robin!
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June 2023 by SoMuchSilly Noise
Im not a big fan of Fed Ex in general but the two people at this Fed-Ex shipping center in Augusta went out of their way to try and help solve a problem created by some of Fed-Ex's poor customer service policies. All my stars are for those 2 employees. 0 stars for fed-ex. Fed-Ex has absolutely ZERO options to talk to a real person about ANYTHING on the phone so if you have a question that isnt formatted into Fed-Ex's automated customer service recordings, youre simply out of luck. This means that if you have a question such as "can you print a shipping lable for me at your center?", you cannot know the answer without driving all the way to the center to ask. Then, if the answer is "no", you'll have to then drive somewhere else, get the label printed and drive back. The two employees at this center attempted a couple of creative ways to get my shipping label printed, but Fed-Ex's inconvenient/inconsiderate policies blocked their efforts. Apparently, emplyees are not allowed to log into Fed-Exs shipping center network to print anything from their email. The employees tried but the Fed Ex system prevented them from doing so. Such a simple thing. Or such a simple, quick question to answer but Fed-Ex has to make it all so difficult.
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June 2023 by P. H.
I do not appreciate getting a package that has obviously been opened. ?
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June 2023 by Dan Boynton
This place offers fast and easy shipping.
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June 2023 by Dennis Bowman
Great service very smooth and helpful
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May 2023 by Edward Perrin
I liked bringing something to the FedEx Ship Center to send someplace.
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March 2023 by Brian R
The ladies that were working together seemed to have a grasp on what they were each doing. One was a trainer, the other a trainee. The training was solid as I think I could now operate one of these locations. They were fast and fluid. Not sure why I would drive another hour away for the preferred method, they took care of us in no time. Some vendors have a preference for returning items. This is a hit or miss location. But they found a way to make it work and saved me days of aggravation. I highly recommend this location.
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February 2023 by Robin Desy
The blond lady at the counter is proof that not all Mainers are friendly. Other than that, I was perplexed at why I had to buy a roll of tape to close the box when every other place I return boxes that is not necessary.I guess it will get where it is going so that is why it gets 3 stars.
