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January 2023 by Sarah T.
I love Home Depot. We are renovating our home and starting a small farm. We've purchased almost all of our lumber here along with vinyl click flooring, and a slew of other items. We had our lumber delivered one time from this location and they were amazing. Delivery was on the day scheduled, the driver called ahead to let us know his ETA, and it was wrapped to protect from the weather. Great folks all around. I shop small business as much as a I can but the employees at Home Depot have always made it feel like a family run business. Home Depot is building my small business ;)
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June 2022 by William D Fergusson
Rue, Trent, Shelly, and Reid assisted us in purchase and loading of large evergreen trees. Their help was invaluable. Thanks HD Augusta ME!
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March 2022 by Susan St Jean
I recommend it for product but delivery service was totally unexceptable. Driver was delivering our order. One piece was dented. Made him take it back. he said his job was to stay at a home for three minutes by his manager as he put down Home Depot. He used that 3 minutes to voice his political views. Used the F word numerous times. Go to a Trump rally and dont spout off in my driveway. if you despise Home Depot like you say then dont work there because you are not doing it any justice. #LOWESITIS.
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September 2021 by Alexandra Colyer
I will never attempt to use their flooring services again. I purchased carpet to be installed over a month ago and they have canceled twice on me because their installer keeps calling in sick. Maybe they should hire people who actually want to work. I will be getting my money back and taking my business else where ??
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June 2021 by Marty Moore
What a way to run a business! I received my $500 gas grill yesterday with a note inside stating the assembler broke off a screw that secured the side burner. Accidents happen but whoever said go ahead and ship it to me that way should not be working there. The burner is just hanging there and looks like crap and I'm stuck with having to drill out the broken screw and repair it myself. Is this the "new normal"??????
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June 2020 by Nancy Taylor
Very poor compliance to heat mandates.
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June 2020 by Barrett Bishop
Customer service is terrible. Can’t get a phone call back about anything. Drove an hour after making an appointment for customs countertops. Their associate had called in sick and after waiting another hour in store they finally let me know that he wasn’t going to be in. If you don’t have simple items that you need, don’t go to Home Depot.
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January 2020 by Matthew Scott Riley
As a delivery driver delivering their product out of Montgomery New York I called ahead because I was going to be early and they took me right at 06:00. I truly appreciate this kind of service. I didn't get the receivers name however he is a really nice guy. Matthew Simmons Hartt Transportation
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January 2020 by Lisa Bryant
Bonnie in bookkeeping (Augusta, ME.) is what good customer service is all about. Thank you, Bonnie, for going above and beyond!
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November 2019 by Jamie C.
You don't want to hear my story except I spent 1800 on a door in June I still don't have it 6 months later
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August 2019 by Roy G.
Get rid of the self-scan area and out in a couple of cashiers. People are leaving their selections in carriages and walking out without buying.
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August 2019 by Dorothy Sullivan
Sherry in the kitchen design department is super easy to work with and very accommodating!
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April 2019 by Lisa Spagnuolo
Sort of mesmarizing the quiet observation of plants and full pallets the anticipation of spring the smell of dirt and worms it's a sacred yearning .
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March 2019 by Steven Gower
had to return my new sink that we special ordered because it had s couple cracks in it. the associate that helped me I believe her name was Rosie did a great job helping me. all I wanted was a new sink but she got me a discount on the new one and gave me a sincere apology for the inconvience. this was the only time I've had to ever return anything from home depot and I am very impressed with the way it was handled.
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February 2019 by Robert A Sibley
They completely botched a delivery. They were supposed to deliver basically an entire bathroom to my job site on Monday January 28th between 8 and 10 am. I ordered at the Augusta store and the delivery was to Come from the Auburn store for some reason. Back and forth with Augusta and Auburn. No delivery at 11 am. I had to go to work so I cancelled and re ordered specifically from the Augusta store. I hadn't heard anything about my order by the following Saturday so I went