Prompto 10 Minute Oil Change

Auto Repair, Oil Change
Hours: Prompto 10 Minute Oil Change is a local business known for its friendly and quick service. Customers appreciate that the staff explains things clearly, shows them the air filter, and allows decisions on whether to change it. The team is thorough, with multiple people checking the dipstick to ensure the correct oil level, and they are willing to add self-provided additives without issue. The service includes topping off fluids, checking or changing filters, and replacing windshield wipers, offering additional services if needed. Prices are generally affordable, and customers often feel they get good value, especially when they receive extra fluids or products. The staff is described as kind, personable, and dedicated to providing excellent service, with many customers returning multiple times. However, there was an incident where the business admitted to damaging a vehicle's oil pan but refused reimbursement because the customer did not give them a chance to fix it. This has raised some concerns about accountability. Despite this, most reviews highlight positive experiences, emphasizing speed, friendliness, and quality service. One customer shared that despite initial reservations from a mechanic about quick oil change places, their repeated visits to Prompto have left them satisfied. Overall, Prompto is viewed as a reliable, efficient, and customer-friendly option for basic oil change needs, with a reputation for going above and beyond in certain situations.

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1. Augusta, Maine