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November 2024 by Mary Griswold
We were disappointed to find out from a representative that Spectrum cannot provide service to our new home. Although he was very polite, he did not really explain why and just said the area is “grey” - meaning no service. At least if it was”yellow” he said that Spectrum would check it out.
We live on 15 acres of land, divided the land, and sold our existing home. We built a new home on the remaining property. We do not understand why Spectrum will not at least review the option of providing us with service.
We have been a Spectrum customer for over ten years - cell phones, internet and tv. Our son-in-law and daughter, who purchased our home, planned to contract with Spectrum. Even after all of our financial support to Spectrum, to hear that they will not provide us with service in our new home on essentially the same tract of land without the option of any review process is very disappointing.
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November 2024 by Ivan Tuttle
Spectrum employees were great! I had to do an exchange and it was so easy to do. The store is very nice and just walking around inside the store I learned a lot about their products!
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November 2024 by Shane Irish
Went in there to ask about there mobile service and they charged my card for 310.99 after we told them no we were all set they have no issue taking money but don't want to admit they messed up and make it right with a refund they pretty much fraudulently charged my card without permission
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October 2024 by Ryland Koopus
The people complaining here are the same people who lose their minds at the BMV when people who schedule appointments online come in after they have been waiting for 45 mins and get called up immediately.
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October 2024 by Brandon Nichols
Waited an hour in line behind 3 people with account issues and question after question to spend 2 minutes picking up my equipment. There should be priority given to equipment pickups. One of the most unpleasant customer experiences I have had.
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October 2024 by Danny Morgan
Prices just keep rising and the service gets interrupted for one excuse or another. $100.00/month for internet only is price gouging. GoNetSpeed will be gaining a new customer. Spectrum calling my house at 11:24 P.M. is unacceptable and the final straw.
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October 2024 by Jennifer Spencer (Jen)
Every time I go to the store, something gets messed up, or just doesn't get done.
This most recent example, was with Greyson, who wasn't able to take cash for a one time transaction, and made me use a debit card for this ONE TIME TRANSACTION (paying some sales fees).
What he failed to inform me, was that the automatic payment method on my entire account would be changed to THAT payment method. He didn't even bring it up, or I would have said NO. My charges have been linked to a business account, and it needed to stay that way. But Greyson DIDN'T say this, so I was not informed, until they later emailed me about the changes that has taken place.
Imagine my surprise, when I found out Spectrum would REFUSE TO HELP, beyond offering to show me how to change my payment method, which I already knew how to do. I actually told them multiple times, that I already had the app and had used the feature before.
They doubled down on the claim that they are unable to issue refunds, and were UNWILLING to credit my account so I could then pay with the proper method (our business account).
SPECTRUM REFUSED TO HELP ME, claiming they are unable to do a simple thing that EVERY OTHER COMPANY in the world can do. I'm a long standing customer, who pays on time every month, and have over $300 in monthly charges with them. I've never been so UNVALUED as a loyal patron, in my whole life.
I'm fully anticipating that they will reply to this, with some kind of "policy" which was only written to tie the hands of loyal customers.
This is the worst handling of COMPANY (employee) FAULT, that I've ever seen.
They told me to take it up with my credit union, which specifically doesn't handle refunds with Spectrum because of their policies that they have in place for taking advantage of customers.
SUMMARY: SPECTRUM DOES NOT CARE ABOUT YOU AS A CUSTOMER. Nothing was done to help me. Greyson should be fired. He caused an entire chain reaction of problems to my business, due to his negligence. I know he's the only Greyson there, so make sure he knows why he's being fired. Who knows how many other people he's done this to? He should have told me BEFORE EVEN SWIPING THE CARD, that this would change things. He didn't. That's an unauthorized transaction, plain and simple, which means it's theft. This is 100% his fault, and the company is protecting him.
UPDATE: calling the company on their customer service Leadership Team isn't enough, but they recommend I contact their SOCIAL MEDIA???! What kind of business is this?? You guys told me NOBODY IN THE COMPANY would be able to help reverse this, and nobody would be able to give me a credit. How is the social media team supposed to help??? I don't even have Twitter and Facebook. Why can't you guys just do it right????
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October 2024 by Carolyn Bebee
Sending Huge Thanks to two Spectrum Specialists in the Augusta, Maine location.
Thank-You does not begin to capture how great they both are!
I first met and received assistance from Greysen and then a follow-up with Dean at the end of the same week.
For years I have had Spectrum Services with TV, Internet and Landline. I am at a point now that I needed and wanted to review and explore all service options to find the best plan for me now.
Also my cell service was with my being on a friend’s plan. It seemed like the time was right to switch the Cell to my own Spectrum account.
I first met with Greysen who is and was so great in reviewing all of my services and choices and setting up my new cell service.
It was a bit complicated getting me off my friend’s account. When that was done, it was possible to add cell to my service.
Then a few bumps in the road for my text and cell phone access as lots to this switch over process.
I returned to Spectrum in Augusta and
Dean was the specialist available who was able to assess the situation and get full access to my cell phone for texting and calls. For me, the steps were complicated. However, Dean’s expertise is beyond compare. All was 100% up and running in no time as he quickly assessed the situation and knew and fixed what had to be done.
As you all know this is a primary way to receive info and communicate!
After providing Spectrum services and assistance, Greysen and Dean both gave me a business card with their Spectrum email address. This was invaluable with Greysen in the process of communicating with the need to close my cell account and all of the rest needed.
Also, kudos and amazement at how skilled they both are in providing in person customer service along with email communication to carry out some of the steps when necessary.
Apologies this is so long. However, there was so much great expertise involved with the Dean and Greysen with a not to savy Tech customer here!
Thank-you both and Thanks to the entire Augusta, Maine Team!
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October 2024 by Jacob Sanborn
It's very difficult for me to convey the amount of frustration and dissatisfaction I encountered every time I have had to deal with spectrum and the staff, not only are they completely incompetent but also very unhelpful. I hope this review finds someone on the market looking for a service provider and steers them in a different direction.
Sincerely- Disappointed.
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August 2024 by Alan butler
The Augusta
Spectrum has some of the most trustworthy and honest people- Dean, Caleb and Christa were absolutely amazing! They exceeded my every expectation for a great experience and service.
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August 2024 by Nick.Linda
Courteous- no problem s
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June 2024 by Christopher K
They always raise the price of my internet monthly 10 to $20 after a year, and I have to threaten to cancel in order to get the $50 rate again, it's tiresome, I hate this company and why I don't sign up for their phone service.
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May 2024 by Stephen Scott
Always long wait times. Often extra employees around not waiting on customers
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April 2024 by Mike Roddy
I popped into the Spectrum store today, and let me tell you, it was buzzing with activity! When my turn came, I got the warmest, most professional welcome ever. Antonio swooped in and sorted out my TV hiccup like a pro. Plus, he smoothly linked my Verizon phone to my Spectrum account. He’s not just kind and courteous but also kept me in the loop every step of the way. Huge thanks to Antonio for making my day with top-notch service. I’d totally vouch for him if you’re dealing with any mobile or TV issues!
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April 2024 by Dawn Brown
Shipped my Grandmother's equipment back to this location after we discontinued the service. The tracking shows it was delivered weeks ago, yet I am still getting emails to return the equipment. I made sure the account number and service address were included with the equipment, why haven't they processed and taken this off the account? I don't want to be charged for it. I did what I was told by the person who closed the account.
