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November 2023 by Brian Desjardins
By far spectrum has given me the best service I've ever had for a provider! Took 15 minutes by phone to activate my account. I then went to this store was in and out in 5 minutes and had my internet up and running by myself in minutes the app is awesome and so easy to setup. With 486 mbps actual download speed. You guys rock! Thank you
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October 2023 by Eric B.
Nice little satellite office. The staff was friendly and efficient. They came and got me when they were done. There was a morning rush, but I was done a lot faster than I thought. I returned equipment and turned off seasonal service for the winter.
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October 2023 by Mia Dawbin
Not sure why I waited half an hour just to return a device for a service I no longer receive. It literally took 30 minutes just to speak to a person.
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September 2023 by Jeffrey Parquette
One person working and five people waiting ??♂️?
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August 2023 by Jeff Bridges
Connection is NOT available when most important! Spectrum sold me on to mobile plan with new internet package. Promised I could transfer my phone and number.For two days straight, hours on phone with them they have been unable to transfer “due to network outage” so I will have no phone indefinitely thanks a lot scam artists.
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July 2023 by Native Angel
Went to the store to pay my bill. First kiosk is not working which, is always has something wrong with it. Second I have been here and waiting and one of the employee has been chatting and laughing it up with a customer for the last hour while the other two employees have been helping the customers alone. What is this???
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June 2023 by Bryn Keating
I just moved into a new condo, and Jerry Hodgkins (spelling?) came to help us set up the Internet. He was excellent. The location was problematic, but he remained polite and professional under pressure. He never seemed hassled or impatient, and we greatly appreciated his kind assistance. Thanks, Ben Keating
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June 2023 by Conway Gorges
Service call for problem with TV, sent technicians out checked system said everything was good less then 24 hours later again no TV, worst service I seen unfortunately my work depends on getting a weather report first thing in the morning, definitely finding another company for my TV. There is no excuses for the poor service
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May 2023 by Nancy Romano
Was having issues with my cell and data and internet. Went in and had a wonderful, helpful store specialist, Desiree and her manager take wonderful care of me. Straightened everything out, updated my data, got me a new tablet, and even updated my TV service! Fast service and friendly staff!
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April 2023 by Jaime Greene
I wish I could give a negative rating. I hate this place. They have the rudest employees and I had to wait forever just to exchange a remote control. The service sucks, especially the mobile service and they constantly overcharge. Be careful with the "deals", you are often not given important details and end up paying more. Read the contract! Don't expect the commissioned salespeople to tell you the truth
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April 2023 by Dwayne Cooper
Read some really bad reviews. Not my experience. I was waited on very promptly and was out the door in no time .
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March 2023 by Jake Carlton
Worst customer service ever!All I had to do was return a router and I was told it would be an hour long wait, two days in a row. When I asked a service rep if he could just take the box he turned around and walked away. Every time I go into this location it is a hassle and I leave with more questions, rude interactions, and frustration then when I went in. If you need anything done just call the phone number, you have better luck talking to someone on the other side of the country then these people face to face.
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March 2023 by S. Albert
Antonio "Tony" DeLuz is the guy you want to see here. Fast, knowledgeable, helpful, friendly, and funny. What more do you want from customer service? 5 Stars for this guy!
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January 2023 by Rachel Bishop
They are so insanely rude. One guy stared at me the whole time even though he had a customer already it was so uncomfortable and when another worker came to help me he kept staring at me ??? Then the guy who did help me was insanely rude and kept asking me the same questions so I just gave up and left. Insanely horrible. Just deal wirh them online or on the phone. Don't go in store. Unhelpful. Rude. Creepy.
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December 2022 by N L (MCE710)
I would go to different store. This one gave me such a hard time when trying to take advantage of an offer. I signed up for the 1gig a month internet and was told that I had 30 days to take advantage of free cell service for a year. (This was in auburn) I then waited about 25 days to figure stuff out on my end. I was out and about and decided to go to this store today because I was much closer. After explaining myself and showing them the deal (that was literally on there website) they told me I had waited to long and was supposed to do it within 8 days. I specifically remembered the woman in auburn saying 30 days. I was pretty upset so I called and they gave me the free service instantly(and without any attitude)! I feel more could have been done to better service me in person, rather then scoffing off my question and taking the 5 minutes to help me. Like either know your stuff or find someone who does, that’s literally your job. I wish I had gotten the woman’s name as I believe she was the manager. I know in the future I’ll be either calling or going to see Terri in auburn (as she was awesome)!
