Lids is a retail store that offers a wide selection of hats and accessories, and the staff provide exceptional customer service. Customers have praised the team for being friendly, helpful, and patient, often going above and beyond to assist with their needs. One employee, new to the store, was especially impressive for his kindness and dedication, even on his first day. He helped a customer find a suitable hat, engaged in friendly conversation, and showed genuine care, earning high praise from management. Another customer appreciated the staff’s efforts in returning a forgotten suit from the US to Canada, describing their assistance as outstanding and stress-free. Additionally, employees are willing to try new tasks, like personalizing items, with care and attention to detail, ensuring customer satisfaction. Overall, Lids’ welcoming atmosphere and helpful staff make it a store worth visiting, with many customers eager to return. The store’s friendly environment and excellent service highlight its commitment to customer satisfaction.
I brought a backpack here tonight in hopes they could put my sons name on it. Hailey told us she had never done one before but would try! She was so patient and worked very hard to make sure everything was perfect but was super nervous because she didn’t want to mess it up. It came out perfectly! Thank you again Hailey!
November 2022
I have to say i was impressed with this location from the moment i walked in. The lovely lady helping me was engaging right from the start. I have always had mixed reviews with Lids. With most falling on the pushy side. Lids need more associates like her. I look forward to shopping there again!
March 2022
Great team with amazing energy & top tier customer service!
