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July 2024 by Vaka Tani
Same problem all time no Forklift operator in this location you have to stay overnight to pickup time here don’t count 9 To 16 bullsheet
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June 2024 by Dana F
Went for a hitch install. The first trip took 2 hours to find out they ordered the wrong hitch. The second trip was 3 hours, and work was completed. Got home and took a look.. I counted 10 clips missing and 1 bolt, misaligned trim and gaps, and this is just what is visible. One underbody panel had nothing holding it on. It was just wedged in. I had to remove more plastic around the hitch for the panels to align better and use my own spare panel clips from a different car to get things secure. There is still one spot where things are not in place in my trunk. I should have bought the hitch and done the installation myself. I am concerned about the quality of work underneath the bumper cover if what is visible is so sloppy.
Their uhaul email survey is hilarious.. it asks what you liked about the install, then it auto copies and pastes that into a google review to submit. Then it never asks what issues I had.. survey complete. How can they improve by only asking what went well?
**edit** just noticed a wire from this job dangling from under my car ... what a hack job.
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May 2024 by FRITZ FRITZ
Thank YOU..............All for your HELP....Just keep HELP-in People
an PLEASE...keep the People you have at this ........STATION.
thank YOU again for all o My HELP :-)
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May 2024 by Kevin Stewart
Homeless/transients walking around/camping out in the parking lot made me feel very uncomfortable leaving my car there for the day while taking the u haul truck to unload my storage unit. Also had my location changed to this one from my pre determined setup 1 day before pickup.
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April 2024 by Khushnuma Irani
Pleasant staff and worked with me on my pressed timeline. Great customer experience.
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April 2024 by brittney nelson
When picking up the uhaul, the time for return was not confirmed. We booked it with an estimated return time of 4pm online. At 1:30pm, about three and a half hours into our use of the truck, we received a call from uhaul asking when we planned to bring the truck back with no explanation. We said it would be about two hours but it was returned within an hour of this phone call. When returning the truck, the man waiting on us took a call. He began loudly arguing with an associate from another location about another customer. This phone call last about 10 minutes. There were other customers in the store and we were all visibly uncomfortable. This conversation was extremely inappropriate for other customers to be hearing, as the man on the phone was yelling at the other associate and arguing about what he told a customer in relation to their rental. Overall, very uncomfortable and unprofessional experience. Definitely won't use this location in the future.
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December 2023 by Abby Hopkins
Don’t waste your time at Odlin Rd. Rude, careless staff.I Made a reservation for a 26’ truck for a 1 way move. Original reservation was on Thursday morning at 8am. I received a call on Tuesday saying I could get the truck at 3pm on Washington St and could have 2 extra days for no charge since they wouldn’t have that truck available on Thursday morning. I go to pick up the 26’ truck, they tell me there’s a mistake and they don’t have that truck, no big deal. I was told to go to Odlin rd. Wednesday at 12pm to pick up said truck. I get there, and the person who was supposed to return it at 7am still wasn’t back. It was 12:20pm at this point. They told me I could drive to Dover-Foxcroft to pick up a 26’ truck and I would have to pay for gas myself. Dover is 1 hour from my home, it wasn’t just down the street. The people behind the counter at Odlin Rd. Were extremely rude and not helpful at all. They weren’t accommodating in the LEAST. I decided to go back to the Washington St. Location and talk to the gentleman from the previous day and he was able to help us out. We rented a 15’ truck and 5x8 trailer and he offered to give us a discounted rate for our troubles. Do not waste your time going to Odlin Rd location. They’re rude, unprofessional, and simply just don’t care. 11/10 recommend Washington St. Location!
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November 2023 by Daniel “Dan” Kelley
If you want a trailer hitch done, the employees will decide if your car is worthy for towing or not for you. In this case, they waited until the morning of to tell me parts weren’t ordered for my hitch because “I shouldn’t be using a trailer with my little car anyways”. It’s rated for 2500 pounds. Anyways, now I’m out a bunch of money and backed into a corner. My only option is to take a small discount for a $300 rental instead. But hey, they gained an afternoon off and a person backed into a costly rental. Go figure.
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November 2023 by Kaylee
I wish I could give 0 stars but unfortunately 1 will do I went to the u haul on Odlin rd I had a reserved time to get a truck I go inside and there’s not 1 person in there we waited there 15 minutes and then my husband had to go go outside to find them then this guy he seemed high out of his mind points us to the wrong truck by the time the whole fiasco was over we had wasted an hr of our limited time then we ended up being late bringing back the truck because of their mistake and they tried charging us for another day
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October 2023 by Abigail Dill
Wish I could give less stars than 1. Booked a rental three weeks beforehand. We were assigned a truck for a move we have to Montreal and it had to be this day. Got the truck number and key instructions. Truck wasn’t there and dude basically told us they double book people all the time. Don’t waste your patience with Uhaul. I’ve never had a good experience with Uhaul and will never use them again.When we were told they had one in Portland, 2 hours away, we called and they said we had already picked up our truck in Bangor… the truck that was not there. Ridiculous.
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September 2023 by Mikayla Scholer
Made a reservation at this store INSIDE with the employee for the 26ft truck and car transport. This was for a move across the country. Day of pick up we get told it's at another store. Are you kidding?! Why would we have made it here then. The employees working were of no help and absolutely worthless. Thanks for making this move even more stressful.
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August 2023 by Will Wagner
Truck was on its last legs. Not much of a selection. Overcharged me by $40. No obvious place to return the key. If I could go anywhere else I would.
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July 2023 by Sam Lees
Great staff, nice place.
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July 2023 by Mackayla Wardwell
The location was great, great customer service. Although, The truck was just dirty feeling. A lot of hair imbedded in the seats, dirt on the dash board but other wise fine.
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June 2023 by MENTOL Erwin
Didn't inspect my rental truck had a car dolly claims I smashed rear bumper which is a Lie double charged my Account! Unbelievably Homeless thanks to U-Haul!!! Poor service
