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October 2023 by Ralph Dennison
Chase showed me a lot of trucks that were on the lot both new and used, some several times and did pressure me to make a hasty choice. Brian got to work and found me the financing available, so the whole process was very smooth and efficient.
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September 2023 by Kenneth Priest
Dylan our Fleet and Commercial representative at Varney Buick GMC was able navigate all manufacturing delays we have experience these last few years and get us a 2024 GMC Denali with exactly the equipment we wanted and needed in record time. Very Much Appreciated!Thanks Ken and Susan Priest
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September 2023 by Gary Kalel
Start to finish quick and easy process. Patrick listened to what I wanted and directed me to what turned out to be the perfect car, within 30 minutes my wife and I knew we wanted that car and wanted asap. We wired the money and while we had to wait over 24 hours for it to clear to get our check the team at Varneys made sure our vehicle would be ready for us. Made the process easy to put my wife on the title by letting me take the paperwork home to sign so she wouldn’t have to leave work. Accommodating and friendly!
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August 2023 by Stephanie Campbell
Matt B went above and beyond for us. Buying a car isn’t like it used to be since COVID. I was loosing hope on getting a car I wanted and at a good price. Matt was efficient and eager to help us. The process was painless and didn’t take all day. Definitely recommend Matt!
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August 2023 by Brian
When I pulled onto the lot I was greeted by salesman Matt Beil he was absolutely great to work with and had a very good knowledge of the vehicles on the lot.Matt also worked with me to find the perfect truck for my needs and worked to get me the best deal for my trade and worked to get me the payment I wanted to stay with! All the staff at Varney was helpful highly recommended for anyone in the market to stop by and see Matt!
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August 2023 by Prince Tyrion
We were greeted by a really nice sales rep named Matt Beil who was able to help us find our beautiful 2021 GMC Sierra. He was able to answer all of our questions, was exceptionally patient and made us feel comfortable as we decided on purchasing our truck.I would recommend this dealership to anyone looking to make a vehicle purchase and if you can, look for Matt.Thank you everyone @ Varney!!!Service center++
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July 2023 by Trina Tomah
Is was very hard to get an appointment with in a reasonable time. It would be a month or better, and when the day would finally come the car would stop acting up. So getting in when the problem happens is important. It had been going on for a year, when the issue would occur id make that appointment and by the time it would arrive the car would stop showing the problem. It was very frustrating, but finally Mike made arrangements for me to come the next during the engine problem and took care of me, now our car is back to running tip top.
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July 2023 by Miranda Guilbault
This place is the best dealership I've ever had the pleasure to deal with. Brian in finance went out of his way to ensure that I got my loan, then they delivered my new car to me in Waterville where I work. When they're was a small issue with the car after they'd delivered it Brian went out of his way to make sure that I wouldn't have to be inconvenienced by having to drive all the way back up to Bangor to get it dealt with, he met me in Newport with a loaner. They've shown truly outstanding service and gone above and beyond for my business. I would highly recommend them to anyone looking for a new or used vehicle.
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June 2023 by Scott M.
I would like to share my experience I recently had with Varney's GMC in hopes this helps others avoid the same issue I had. Below is the timeline for the course of events I had earlier this year.1/20/23 - Truck would not start. Varney advised me to have it towed in1/23/23 - Varney's says I received contaminated fuel so they need to drain my fuel tank and flush my lines.1/26/23 - I get my truck back from Varney's.1/28/23 - My truck would not start. Varney's GMC advised me to have it towed in2/1/23 - Varney's says that my starter broke and they needed to replace it. Said it was going to take 2 weeks to get a new starter.2/24/23 - Starter was replaced.3/4/23 - My truck would not start. Varney's advised me to have it towed in.3/8/23 - Varney's says my fuse block for my starter blew. They replaced it and it still wasn't running correctly. So they determined that the fuel pump and all 6 injectors needed to be replaced due to contaminated fuel. Repair estimate $3900.3/8/23 - I filed an insurance claim because Varney's told me that they could test the fuel pump and injectors for contaminated fuel. If they found contaminants in the fuel sample, my comprehensive auto insurance would cover the cost for the repairs. So I told Varney's to not do any repairs until a fuel sample was taken. .3/24/23 - Fuel sample was taken under the direction of Varney's team. 1 sample from the original fuel taken out of my truck on 1/23/23 and another sample taken of the fuel tank itself.4/8/23 - I receive the forensic fuel sample report showing that there are no contaminants in the 1/23/23 fuel sample and no contaminants in the current tank.4/8/23 - I sent Varney's GMC a copy of the report. And request that since my fuel was not contaminated, they should cover the repairs under my warranty. Varney's refuses to cover the repairs under my warranty. Claiming that the fuel was contaminated. I asked for proof, and they did not have any proof. They never tested the fuel.4/8/23 - I asked them to make the repairs anyway and I planned to deal with the warranty issue later. The closest appointment they could give me was 3 1/2 weeks later. I called Quirk Chevrolet of Bangor and they said they could look at it on 4/19/23.4/18/23 - I had my truck towed from Varney's to Quirk.4/19/23 - I called Quirk to make sure they got my truck in and also gave them the background for what had been going on with my truck.4/25/23 - Quirk calls me and says that they replaced the fuse block for the starter again. And that the truck was running fine. I asked if I could come get it and they said they wanted to run some more tests to see why the fuse block was blowing.5/10 - I reached out to Quirk telling them I would like to take my vehicle to Pratt's Chevrolet in Calais, ME for a 3rd opinion since Quirk could not find anything wrong with it.5/12 - Go to Quirk to pick up my truck. They charge me $455.33 to replace the fuse block. Replace a fuse block that I never drove a mile from when it was replaced previously. Drive my truck to Pratts. Ran perfectly fine the whole way.5/15 - Pratt calls me and says my truck is fixed. They had to replace a brake pad sensor for my rear right tire.5/19 - Pratt gave me an offer to trade my truck in. So I did and bought a new truck from them.In summary, the only evidence that my fuel was contaminated was a forensic report saying it was not contaminated. 2 other dealerships told me there was nothing wrong with my fuel pump or injectors. One dealership even bought my truck from me. The misdiagnosis cost my about $8000 in invoices and rental vehicles while I waited for Varneys to diagnose my truck and get 2nd and 3rd opinions on the fuel pump and injectors. All of which should have been covered under warranty. I never received a loaner vehicle or rental reimbursement the entire time. The service dept clearly does not know what they're doing if they are willing to replace parts that aren't even broken. Do not buy a vehicle from this dealership so you can avoid dealing with
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June 2023 by Christina Horton
My sales representative (Matt Beil) has done the best job I have ever been personally associated with purchasing new vehicles. Matt ensured my vehicle purchase was done professionally and courteous beyond, what I have ever experience. The vehicle purchasing process was conducted to make sure I was comfortable with my surroundings, everything about the vehicle and pricing. If I was ever to have an all-star team of (sales reps) Matt would be my first pick. He was thorough and didn't hold back on what he could do or the dealership as a whole. I am excited to have the vehicle I need and the dealership that sold it to me. From the sales department and finance department, thank you for your dedication to your employment at Varney Buick GMC. I look forward to the next time I will purchase my next new vehicle. Outstanding Job.
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June 2023 by Susan Cox
I recently noticed that my sticker was expired by “a bit” so I called the service Dept at GMC they were booking out 2-3wks into June. They transferred me over to the service Dept in Mazda. They were able to get me in in under 5 days. Wonderful Service Thank You
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June 2023 by Tammy Farwell
Matt was my salesman. He was great no pressure and patient with me. I tried several vehicles and went back and forth several times. He never got frustrated or tried to rush me. I highly recommend Matt!!!
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May 2023 by Peter Small
Becky and I were just "Window Shopping" for a replacement truck. A few hours later, we were driving away in a great 2018 GMC Denali pickup! Matt Beil was awesome and they gave us the best deal right away! Would recommend again to anyone looking for a new or used truck!
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May 2023 by John Scales
Professional, knowledgeable, service with integrity and excellence in the purchase of this vehicle exactly as we wanted.Mac Beckwith, GM and Kevin Baker, Sales Rep made this vehicle purchase seamless and enjoyable. Highly recommend Varney Buick GMC, Bangor, Maine, especially Mac and Kevin. Thank you so much!
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April 2023 by Lizz Cousins
I am always so hesitant to purchase a vehicle so when my husband and I showed up on Saturday to test drive my nerves were high. Kevin Baker listened to what I needed, put up with my indecisiveness (have to test drive them all!) and did a fabulous job making it comfortable and easy. Woody in the business office is amazing and worked so hard to keep me happy and feeling confident. I am absolutely in love with my new Buick it is luxurious and sleek!! Highly recommend both of these guys if you're looking for down to earth and no bait & switch tactics!!
