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June 2023 by Scott M.
I would like to share my experience I recently had with Varney's GMC in hopes this helps others avoid the same issue I had. Below is the timeline for the course of events I had earlier this year.1/20/23 - Truck would not start. Varney advised me to have it towed in1/23/23 - Varney's says I received contaminated fuel so they need to drain my fuel tank and flush my lines.1/26/23 - I get my truck back from Varney's.1/28/23 - My truck would not start. Varney's GMC advised me to have it towed in2/1/23 - Varney's says that my starter broke and they needed to replace it. Said it was going to take 2 weeks to get a new starter.2/24/23 - Starter was replaced.3/4/23 - My truck would not start. Varney's advised me to have it towed in.3/8/23 - Varney's says my fuse block for my starter blew. They replaced it and it still wasn't running correctly. So they determined that the fuel pump and all 6 injectors needed to be replaced due to contaminated fuel. Repair estimate $3900.3/8/23 - I filed an insurance claim because Varney's told me that they could test the fuel pump and injectors for contaminated fuel. If they found contaminants in the fuel sample, my comprehensive auto insurance would cover the cost for the repairs. So I told Varney's to not do any repairs until a fuel sample was taken. .3/24/23 - Fuel sample was taken under the direction of Varney's team. 1 sample from the original fuel taken out of my truck on 1/23/23 and another sample taken of the fuel tank itself.4/8/23 - I receive the forensic fuel sample report showing that there are no contaminants in the 1/23/23 fuel sample and no contaminants in the current tank.4/8/23 - I sent Varney's GMC a copy of the report. And request that since my fuel was not contaminated, they should cover the repairs under my warranty. Varney's refuses to cover the repairs under my warranty. Claiming that the fuel was contaminated. I asked for proof, and they did not have any proof. They never tested the fuel.4/8/23 - I asked them to make the repairs anyway and I planned to deal with the warranty issue later. The closest appointment they could give me was 3 1/2 weeks later. I called Quirk Chevrolet of Bangor and they said they could look at it on 4/19/23.4/18/23 - I had my truck towed from Varney's to Quirk.4/19/23 - I called Quirk to make sure they got my truck in and also gave them the background for what had been going on with my truck.4/25/23 - Quirk calls me and says that they replaced the fuse block for the starter again. And that the truck was running fine. I asked if I could come get it and they said they wanted to run some more tests to see why the fuse block was blowing.5/10 - I reached out to Quirk telling them I would like to take my vehicle to Pratt's Chevrolet in Calais, ME for a 3rd opinion since Quirk could not find anything wrong with it.5/12 - Go to Quirk to pick up my truck. They charge me $455.33 to replace the fuse block. Replace a fuse block that I never drove a mile from when it was replaced previously. Drive my truck to Pratts. Ran perfectly fine the whole way.5/15 - Pratt calls me and says my truck is fixed. They had to replace a brake pad sensor for my rear right tire.5/19 - Pratt gave me an offer to trade my truck in. So I did and bought a new truck from them.In summary, the only evidence that my fuel was contaminated was a forensic report saying it was not contaminated. 2 other dealerships told me there was nothing wrong with my fuel pump or injectors. One dealership even bought my truck from me. The misdiagnosis cost my about $8000 in invoices and rental vehicles while I waited for Varneys to diagnose my truck and get 2nd and 3rd opinions on the fuel pump and injectors. All of which should have been covered under warranty. I never received a loaner vehicle or rental reimbursement the entire time. The service dept clearly does not know what they're doing if they are willing to replace parts that aren't even broken. Do not buy a vehicle from this dealership so you can avoid dealing with
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May 2023 by Melissa Curtis
The service department doesn't respond very well three months to have the turbo changed
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April 2023 by Derek Look
Great people. Did everything they were supposed to and some. Very friendly and easy to work with. Highly recommend
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May 2022 by Kevin K.
Went in and found a 2021 GMC Acadia SLT very low milage. I Know buyer beware but I was looking for a vehicle that could tow 4000 lbs and they stated it would. It had the factory installed towing hitch. Of course after I bought it and doing more research it will only tow 1000 lbs due to not having the V92 package which includes the tow/haul switch and the hd cooling. Yes I shouldn't have jumped on it and bought it without doing my full research but at some point you have to trust some people. If they knew their products better they should have told me that the option to tow 4000 lbs was not installed. I then wouldn't have bought it and gone with another car.
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January 2022 by Alex Demers
To say my experience buying a vehicle at Varneys was extraordinary, would be an understatement. I showed up with a general idea of what I wanted but had no intent of buying a vehicle that day and probably wouldn’t happen for another few months, just wanted to come try out an suv and see if it was really what I wanted. Got set up with Steve Neal, got a value on my trade in that I couldn’t turn down and started the financing on a new SUV. Steve was absolutely phenomenal to work with, along with the gentleman in the finance department that got me approved and helped me with all the paperwork. I walked into Varneys at 3:15pm and had the keys in hand by 4:30pm. Under an hour and a half!! The fastest I have ever been in and out of a dealership before. Also, a huge thank you to Tim Verrill and the whole service department for doing such great work on my vehicle with some upgrades. Thank you Varney GMC for making my first brand new vehicle purchase smooth, easy, and fast!! You folks have earned my business! If you’re in the market for a vehicle, go see the team at Varneys! You won’t be disappointed!
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October 2021 by Isaac Allen
Dylan was the best salesman I’ve ever dealt with. Super easy to work with, knowledgeable on what he was selling and what he could/couldn’t get in these weird times.
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September 2021 by Mike Hogan
Bought a used truck from them and they did not follow threw with the deal that was made on things that needed to be fixed. I do not recommend buying a vehicle there!!!! The manager Neil is very rude and does not care about customer satisfaction. Word of mouth goes along way!!
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December 2020 by Denise P.
These people are complete crooks! In trying to buy my 2021 Camaro RS with 700 miles they offered me 23K, It cost me 34K. Don't bother with these crooks!
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September 2020 by Kim A. Woods
Get your times right at your service department. Tell customers that free oil changes are only in Bangor. Will never buy another thing there.
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January 2020 by Tony Cappuccio
We love our Mazda 6! We like the piece of mind of the certified pre owned warranty and 36 mpg isn't bad either. Comfortable and dependable
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May 2019 by Isabelle V.
Over the weekend my car window was smashed out. Varney was the only place that could order a new window immediately, AND house my car for the rainy weekend (which would've soaked the car given the size of the window). Every interaction with Varney's was fantastic. Two names I remember were Jef and Justin. Excellent customer service, FAST repair. I am wholly pleased. Also I had a detailing done to clean up the broken glass inside. 150 which is a GREAT price, by Matt at precision detailing. Word of mouth service, and my car looks better than when I bought it brand new. FANTASTIC. Thank you varney's and precision detailing!
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April 2018 by Karl J.
1 star is 1 too many for this dealership. **BEWARE VERY DISHONEST PEOPLE! We went in to buy a brand new truck, me and my husband. We were finally sitting down to sign the paperwork after more than two hours and be on our way with a brand new crew cab truck. My husband noticed some papers stapled on top of the ones he needed to sign, upon removing these "cover up" papers he noticed there was 6000. added onto the price of the truck?? We asked what this was and were told the truck was priced wrong. This was nothing more than a flat out lie, we asked why they didn't tell us before running all the paperwork and getting everything set up with the bank?? We got nothing, they flat out tried to add another 6000. onto the price of the truck. My husband tore up the papers and threw them on the sales mans desk and we left after some choice words to the manager. We didn't believe the story of it being priced wrong and knew it was a lie so we gave it about a week and drove back threw the lot to look at the truck and see if it was still priced the same AND IT WAS, we took photos of the truck and the sale papers/info/price and reported the incident to the BBB nd the local DA for further review. We have to wonder how often this happens and goes unnoticed by some people buying cars.
