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October 2023 by Diane Wickett
I got an oil change and had a tire fix. They are very thorough, checked everything. Bruce at the service counter was very nice and patient. Always a great experience at Varneys
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June 2023 by Scott M.
I would like to share my experience I recently had with Varney's GMC in hopes this helps others avoid the same issue I had. Below is the timeline for the course of events I had earlier this year.1/20/23 - Truck would not start. Varney advised me to have it towed in1/23/23 - Varney's says I received contaminated fuel so they need to drain my fuel tank and flush my lines.1/26/23 - I get my truck back from Varney's.1/28/23 - My truck would not start. Varney's GMC advised me to have it towed in2/1/23 - Varney's says that my starter broke and they needed to replace it. Said it was going to take 2 weeks to get a new starter.2/24/23 - Starter was replaced.3/4/23 - My truck would not start. Varney's advised me to have it towed in.3/8/23 - Varney's says my fuse block for my starter blew. They replaced it and it still wasn't running correctly. So they determined that the fuel pump and all 6 injectors needed to be replaced due to contaminated fuel. Repair estimate $3900.3/8/23 - I filed an insurance claim because Varney's told me that they could test the fuel pump and injectors for contaminated fuel. If they found contaminants in the fuel sample, my comprehensive auto insurance would cover the cost for the repairs. So I told Varney's to not do any repairs until a fuel sample was taken. .3/24/23 - Fuel sample was taken under the direction of Varney's team. 1 sample from the original fuel taken out of my truck on 1/23/23 and another sample taken of the fuel tank itself.4/8/23 - I receive the forensic fuel sample report showing that there are no contaminants in the 1/23/23 fuel sample and no contaminants in the current tank.4/8/23 - I sent Varney's GMC a copy of the report. And request that since my fuel was not contaminated, they should cover the repairs under my warranty. Varney's refuses to cover the repairs under my warranty. Claiming that the fuel was contaminated. I asked for proof, and they did not have any proof. They never tested the fuel.4/8/23 - I asked them to make the repairs anyway and I planned to deal with the warranty issue later. The closest appointment they could give me was 3 1/2 weeks later. I called Quirk Chevrolet of Bangor and they said they could look at it on 4/19/23.4/18/23 - I had my truck towed from Varney's to Quirk.4/19/23 - I called Quirk to make sure they got my truck in and also gave them the background for what had been going on with my truck.4/25/23 - Quirk calls me and says that they replaced the fuse block for the starter again. And that the truck was running fine. I asked if I could come get it and they said they wanted to run some more tests to see why the fuse block was blowing.5/10 - I reached out to Quirk telling them I would like to take my vehicle to Pratt's Chevrolet in Calais, ME for a 3rd opinion since Quirk could not find anything wrong with it.5/12 - Go to Quirk to pick up my truck. They charge me $455.33 to replace the fuse block. Replace a fuse block that I never drove a mile from when it was replaced previously. Drive my truck to Pratts. Ran perfectly fine the whole way.5/15 - Pratt calls me and says my truck is fixed. They had to replace a brake pad sensor for my rear right tire.5/19 - Pratt gave me an offer to trade my truck in. So I did and bought a new truck from them.In summary, the only evidence that my fuel was contaminated was a forensic report saying it was not contaminated. 2 other dealerships told me there was nothing wrong with my fuel pump or injectors. One dealership even bought my truck from me. The misdiagnosis cost my about $8000 in invoices and rental vehicles while I waited for Varneys to diagnose my truck and get 2nd and 3rd opinions on the fuel pump and injectors. All of which should have been covered under warranty. I never received a loaner vehicle or rental reimbursement the entire time. The service dept clearly does not know what they're doing if they are willing to replace parts that aren't even broken. Do not buy a vehicle from this dealership so you can avoid dealing with
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April 2023 by Robert Weeks
Harold did a oil change in a very reasonable time and Mike checked on a passed repair thanks
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April 2023 by kelly stanley
They tried to get me to pay for an oil change, when they had to change my oil anyway,to replace a part on my car that was covered by my warranty.
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December 2022 by ken batron
Great place to buy a truck
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November 2022 by John Schwarze
Dropped my truck off to be serviced with no problems. People at the service desk were very polite.
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October 2022 by K&B Foster
Very nice people, knowledgeable about vehicles and not just the mechanics. Decent prices. Had my car by the end of the work day. Thanks Varneys
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September 2022 by Shelly Butler
Only place to get a vehicle. We have leased 9 vehicles now and willContinue.
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May 2022 by Kevin K.
Went in and found a 2021 GMC Acadia SLT very low milage. I Know buyer beware but I was looking for a vehicle that could tow 4000 lbs and they stated it would. It had the factory installed towing hitch. Of course after I bought it and doing more research it will only tow 1000 lbs due to not having the V92 package which includes the tow/haul switch and the hd cooling. Yes I shouldn't have jumped on it and bought it without doing my full research but at some point you have to trust some people. If they knew their products better they should have told me that the option to tow 4000 lbs was not installed. I then wouldn't have bought it and gone with another car.
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May 2022 by Jen Wenz
Excellent to deal with, They don't Waste your time. Ask for Steve! Very Professional and Courteous Salesman.
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May 2022 by Michael Thompson
Great deals,fast service
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April 2022 by Nicholas PeterPaul
Sales people are nice but twice offered half of blue book value on cars. Kinda scamy feel to the offers they give you.
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March 2022 by brett threat
They failed to find out the source of the parasitic battery draw,. But did cut me slack on the hourly rate and that was appreciated
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January 2022 by Alex Demers
To say my experience buying a vehicle at Varneys was extraordinary, would be an understatement. I showed up with a general idea of what I wanted but had no intent of buying a vehicle that day and probably wouldn’t happen for another few months, just wanted to come try out an suv and see if it was really what I wanted. Got set up with Steve Neal, got a value on my trade in that I couldn’t turn down and started the financing on a new SUV. Steve was absolutely phenomenal to work with, along with the gentleman in the finance department that got me approved and helped me with all the paperwork. I walked into Varneys at 3:15pm and had the keys in hand by 4:30pm. Under an hour and a half!! The fastest I have ever been in and out of a dealership before. Also, a huge thank you to Tim Verrill and the whole service department for doing such great work on my vehicle with some upgrades. Thank you Varney GMC for making my first brand new vehicle purchase smooth, easy, and fast!! You folks have earned my business! If you’re in the market for a vehicle, go see the team at Varneys! You won’t be disappointed!
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October 2021 by Isaac Allen
Dylan was the best salesman I’ve ever dealt with. Super easy to work with, knowledgeable on what he was selling and what he could/couldn’t get in these weird times.