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November 2023 by Melanie N.
Great service . Quality care and helpful service from Craig the assistant manager . great big store with lots to choose from .
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October 2023 by Sean A.
As a Business owner, you negotiate prices for business to business sales and you open accounts with various distributors/vendors. I had done that with this store for over 15 years until today. We had negotiated a new price for a certain item 3-4 weeks ago and had agreed to it. I understand that prices change and things increase. I went in today to pick the items up and they tried to charge me double, saying the manager that I spoke with was no longer there and would not honor the negotiated price. Hey Rocky's Ace Hardware I was able to get my items elsewhere for our original negotiated price!This store has had multiple changes in management over the past few months and it seems like everyone you talk to doesn't have a clue. It's getting more like a big box store.
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September 2023 by Liz Wyman
This store has it all!!! I like the new layout and selection, great service as well.
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August 2023 by Stuart Smith
The people are always willing to help and go through the whole store to find even the smallest solution you are liking for.
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July 2023 by Lester Letourneau
After many years of shopping this store when it was Roger's Hardware, I have always gone there to save from going to the big box stores. Since I retired from service, I am proud to show my military ID. Now that is not good enough for corporate. Do they not trust a government ID? So until corporate approves that I am a veteran I no longer can get the same discounts as contractors get. The employees agree this not right, but they have to go by there rules. So I guess I will be going to the big box store, instead of buying what I considered local.
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July 2023 by Tammy Waterman
Plenty of parking. They have it all on the inside. I was amazed it's a one stop shop.
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June 2023 by Julie Hodgkins
Lots of changes happening it looks good they have everything you need and more
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June 2023 by Andy T.
I've really tried to like this place, but I have to admit that it's one of the most poorly staffed hardware stores I've ever visited. That is in reference to number of employees and their hardware abilities. I'm a third-generation builder and have frequented every type of hardware store and lumber yard, on multiple coasts, for over four decades. The staff at Rockies have no hardware or building experience. None that is of any quality, anyway. If the staff doesn't actively avoid you, they'll ignore you. If you get one cornered, you are met with blank expressions, quizzical stares and the inevitable, "let me go check." This lack of experience would be fine, but as a result of their lack of knowledge, there is a tendency to unnecessarily up-sell, over-sell or over-charge. I am tired of having to look over my receipts for mistakes, before I even make it to the front door. They have recently undertaken a store renovation (I use that term loosely) and as a result, nothing in the store can be located anymore. Combine this with the lack of attention for the staff, and you might as well drive to Home Depot and save a few bucks. The owner of the store knows absolutely nothing about hardware, construction or home maintenance and it severely shows. I hate that this is my closest option. It really feels like someone inherited their dad's business and never wanted anything to do with it. Looking at the other reviews on Yelp! it appears that their poor customer service is a long-standing issue. Apparently the owner has no idea they have a listing.
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May 2023 by Jeremy Dumont
Small town hardware/lumber/whatever you need store. Probably my favorite store in Bath.
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January 2023 by Alex Talmadge
They were open during the storm and had buckets and scoops so that I could go get sand. 5/7 perfect score
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December 2022 by Dave Weidner
Good local hardware store. Large selection of small hardware and house wares. The cut chipped auto keys.
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December 2022 by Mary W.
We love Rocky's and prefer to give them our biz over big box stores. So we were happy to see they were selling fresh Xmas trees. The trees were still in their fishnet wrap so we could not get a look prior to purchase, but still wanted to give them our biz. We asked them to add a tree at the register. She did. But when we asked if someone would tie it on car, she said "we don't do that." Okay. Next question, "is there something to tie it down?" Again, "no." I'm not sure whether she assumed we'd buy twine or rope from her, but we said we'd have to go home for it. Still no reaction. We went outside, grabbed a tree and found bits of string on the ground to tie it to our car. The lesson? Don't expect customer service from Rocky's. And buy your tree from one of the many pop-up sellers in Brunswick whose trees are on display and who'll tie it to your car for you. Odd place.
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October 2022 by Jenny Richard
Love this ace hardware. Such friendly and helpful staff every time.
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September 2022 by Drew DeMarinis
Great people, so helpful and available to you. I've learned something new everytime I have had questions or needed advice. You just feel better shopping at a local store like Rocky's Ace in Bath, ME.
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September 2022 by Travis Wallace
This a Great place for sure ot has about anything u need to fix something or get lawn care stuff and new mowers and rent stuff as well I go there daily for my nuts and bolts and anything else I need u name it they have it for sure and I been going thrre for 30 years. And my dad and grandfather went there as well
