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January 2024 by DukeofNH
Friendly staff, and a safety first mentality at their site in West Bath
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May 2023 by Simon Belmont
They randomly miss our house on trash pickup day. This happens very frequently.
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April 2022 by Al Huntington
Pine tree waste west Bath staff are friendly answer questions and it is busy.
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March 2022 by Billy Corners
They aren't to good in Bath. Constantly miss our street, even argued with me about picking up my stuff because their new driver couldn't back down the road. Yet the big plow trucks can easy.....*Id like to add they did resolve this and i changed my rating up
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July 2021 by Andrew Davis
They were quick enough to take my money, but they never provided the service I paid for. after 3 weeks I had to demand a refund because they never, ever picked up my garbage. Every time I called to question why my trash had not been picked up, nobody could provide me with any answers, and I just got a run-around. One customer service rep we talked to promised to look into the problem and call us back by the end of the day. We never got called back. The utter lack of communication between customer service, and the actual garbage collectors seems like a pretty huge issue. Also, the failure to follow up with us when we repeatedly reported the problem is extremely unprofessional.In response to the comment from the owner: I find it laughable and infuriating that you would ask me to waste one more second of my time to try to "make it right". I already spent enough time on the phone with your people trying to get this sorted out. If you want to make it right, figure out why your employees failed to provide the service I paid for, and then you can contact me with an explanation and reassurances that it will never happen again, and then maybe I would consider doing business with you.
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July 2021 by Steve V
The company will do anything to get your money and not commit to service. Their crew has destroyed several on my trash containers.
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July 2021 by Matt
Was $27/month when we first used them 5 years ago and has slowly upped their price and is now $52/month... Going with a competitor because their prices are TRASH.
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November 2020 by Eric Lavoie
I brought 1 single refrigerator to the Casella in Bath and was charged for dumping materials that I absolutely did not dump. The weight on my slip matches that of the refrigerator, leaving no possible room for anything else. They claimed I dumped several mattress box springs and a load of construction debris among other things. I will be contacting the BBB because this is fraud. They will doctor your slip to make extra $$$ off of you. That refrigerator cost me $85.00 to dump. The slip says appliances are $30.00 each. Of course they run your credit card before telling you what they are going to charge you.
