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June 2023 by pitbull momma of 2 (Athena_RescuedPitbull)
I went to cash some checks there which equals $630 there a machine jammed as it was dispensing the money and I was never able to grab the money because the door did not open up. The teller Byranna was supposed to email the company to let them know to audit the machine. There is no record of that machine being audited. She then took me to the other machine saying she could get my money back and what she did was she pulled out another $630 out of my bank account so I have called the bank relaying messages that they owe me $630 no one will respond to my phone calls I lost this money this company Rob's you I would never do service with this company ever again
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June 2023 by pitbull momma of 2
I went to cash some checks there which equals $630 there a machine jammed as it was dispensing the money and I was never able to grab the money because the door did not open up. The teller Byranna was supposed to email the company to let them know to audit the machine. There is no record of that machine being audited. She then took me to the other machine saying she could get my money back and what she did was she pulled out another $630 out of my bank account so I have called the bank relaying messages that they owe me $630 no one will respond to my phone calls I lost this money this company Rob's you I would never do service with this company ever again
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May 2023 by Tory Wright
Really negative experience trying to sign in online, they kept saying they fixed it. They did not. Go to a large bank whose customer service doesn't close at 7pm
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April 2023 by Nicolas H.
If you like traveling without your money, five county is for you. If you feel like asking the bank for permission to spend your money, five county is for you. If you like being left high and dry, five county has something for you.
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June 2021 by Lisa Carlton MacNeil
Terrible customer service/experience
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May 2021 by Larissa Young
This credit union has done nothing for me. I have applied for loan products and been denied even with fair credit and good income and work history. The ATM are often down. The customer service has been substandard most of the time. The last straw was when I made an ATM deposit and it ate money and crashed in the middle of the deposit, then the tellers couldn't access the money to fix it because it was a Saturday and they needed the codes from someone that wouldn't be in until Monday. With so many other options for banking in the area I don't see the need to give them chances any longer. Take your business elsewhere!!!
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May 2021 by Charles Dowling
absolutely the worst possible option. they lie about the accounts, hide fees an abilities. the attitude they have typically doesn't help either.
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April 2021 by SilverHC
Having been a member since 1997, it's with a clear conscious I can say that absolutely any problem I've come up against, it's fixed with one phone call. Fraud protection and resolution is fast and easy. Financing both my vehicles was also effortless. Excellent staff, always polite and patient. Thank you!
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December 2020 by Melissa Monaghan
We will never use this bank for a vehicle loan or any other loan again. We purchased a truck with 190,000 miles on it and bought every warranty known to man but the one to cover the motor blowing. We spent thousand of dollars on useless warranty’s. Of coarse the motor blew and there is nothing they can do. If these people knew what they were actually doing we wouldn’t of had an issue. Be ware! They also take weeks to get back to you, don’t waste your time!
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October 2020 by Bruce Shaw
They get hacked a lot
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July 2020 by Susan Dilley
This is a great place to do business with. Everybody has always been so pleasant and easy to work with. Answers phone in a fast manner. I would recommend this credit union to anyone.
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February 2020 by James B Richardson
I want to thank Five County Credit Union for their outstanding support providing me a boat loan. While I knew from the outset that it was "deep water" for them given the size, Nichole M and Courtney R took on the challenge and made it happen. I think what I enjoy most about banking locally is that there is relatively little sails pressure and lots of personal attention. Great work FCCU and thank you for getting me there.
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January 2020 by Micki Berard Watson
Courteous, friendly, and have gone out of their way to secure loan funding on multiple occasions. Been doing business with FCCU for over 10 years.
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November 2019 by shon martin
I have been a member since 2011, I have my check directly deposited since, like clockwork. In the recent years the customer service and general responsiveness is lack luster, at best. They have started to add fees to my accounts such as “ bill pay fees” and such. They do not respond to phone message or email. We are definitely taking our money elsewhere, I think these folks have forgotten what a credit union actually is.
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October 2019 by Wade Behnke
Actually went to withdraw money from my checking account, and they didn't have enough cash to do a $2400 withdrawal...mind blown...is that even legal? One thing after another with this bank. Only appear concerned about their own interests. I'm done there.
