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October 2023 by T Fish
Terrible experiences here. Had my car serviced a couple days ago for an alignment along with replacing 2 tires. Got my car on the lift and they called me notifying me my left tie rod needed to be replaced and said the alignment would be pointless if I didn't. Funny because I had replaced my tie rod within the year. Needed my car this weekend (which they knew) so I stupidly told them to go ahead but save the old tie rod so I could show my mechanic. To make a long story short, I never got the old tie rod ($140) and a pair of brand new shoes and headphones were stolen from my car ($300). VIP has not offered me anything to remedy the situation. DO NOT BRING YOUR CAR HERE UNLESS YOU WANT TO GET RIPPED OFF.
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October 2023 by Keith Laser
Richard Bowen is a superb manager. He knows my name and warmly greets me when I come into the store. How often does that happen?Last week I discovered that my car's inspection was going to expire. I called and he got me in to have it checked out. I was surprised when there was no charge because I was a veteran. The next week I called with a problem with my truck's brakes. He got me in the next day and repaired the brakes for the price he originally provided in the estimate. Throughout the process he kept me up to speed on how the repair was progressing. I could not ask for more from a car-care facility. Richard ensures that his store provides 5 star service!
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October 2023 by Chip6796
I Had to change my appointment date last minute. No problem at all ! My brakes were squeaking and expected a big bill !? Turns out one backing plate was rubbing on the rotor and my brakes were fine ! They pulled the backing plate away from the rotor and all is well… just charged me for the rear wiper blade I had requested ! $24.00 bill !!??Service: Auto brake repair
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October 2023 by Jeff Dempski
Excellent service. Richard called me after I made an online appointment to tell me there would be a better time for the services I requested. The service was timely & thorough.Services: Tire rotations
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October 2023 by John Peltz
These guys blatantly charge women more for service, tried to get tires on a relative’s car and were asking a lot, when I had them read off their quote to me it literally did not add up to what they were asking by almost $500, so I ordered tires online when we dropped the car off they said they wouldn’t put the tires on
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September 2023 by Joel Milan
I had my girlfriends tires replaced and an alignment done here. First off they had to re-schedule because they were too far behind. No call just told when she arrived. Then they tried to do it again and said “that will take about 6 hours for 4 tires AND an alignment” now a month or so later and the front tires are low so I told her to bring it back. They said it was because she didn’t have “premium” air. Brand new tires should not be losing air, period. Charged her another $150 on top of the $1500 I spent on the tires and alignment. Never go here, especially if you’re a woman with little vehicle knowledge.Services: Wheel alignment
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September 2023 by Raye Amirault
I made a 2:00PM appointment for an inspection sticker. Arrived five minutes early and was told it would take at least two hours. What kind of business treats customers like that? The answer is “ones I will NOT do business with”. Gone to their competition…..for ever!
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August 2023 by Jonathon Bulluck
They mounted up some camper tires for me on a Saturday and because of that I was able to get back to NH on Sunday. They seemed short handed but still got it done for me. Richard was very professional and friendly. If I could hire him at my dealership I would! Thank you for the great service!
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July 2023 by Kristin C.
My sister had 4 new tires put on Saturday morning. It took them a long time to complete the job. My sister drove to work after having a long holiday weekend off. As she drove to work her front tire AND wheel flew off hitting another car going the opposite direction. Causing a huge accident. Now, my sister has to get her car fixed again.... We do not recommend VIP to anyone. What a nightmare. Hopefully, the guy who put the tires on my sister car gets fired!!If I could put a zero star rating I would.
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June 2023 by Aminata H.
The staff at VIP was amazing. I was able to make a next day appointment to be seen for a tire mounting and it went well!Service: Auto tire replacement
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April 2023 by Nicolas Hamlin
They fixed the issue for a week. Back to see why the light went out again after a week. If anyone shows up at the counter I'll update..They fixed it again, for free, no issues.
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February 2023 by Tom Miller
They've never actually worked on my car because every time I show up for an appointment, they're behind schedule by several hours. Hire more people or book less work per day!!!!
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January 2023 by Melina Mitchell
They were great! They were really nice and answered any questions I had.
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October 2022 by M J
They did a tire balance, rotation, alignment, oil change, inspection for a sticker, paying extra attention to the brakes and suspension. I wanted to know why does my vehicle have a metal dragging squeak sound.They did the sticker, didn't see anything wrong with brakes or suspension, and they didn't figure out the sound. They did the balance, rotation, and alignment, their must be another reason for it not going down the road well. They did the oil change, but not with synthetic. They removed the previous oil sticker that had the information. Hope that doesn't cause a problem. $220 later and they did a sticker and the bare minimum pretty quickly.
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October 2022 by B B
Old fashioned customer service - fantastic experience! Richard literally salvaged my weekend. I HAD to pull my boat out of the water today and one of the old trailer tires blew out while being inflated. I went in to VIP and Richard said his technician was out and since it was Saturday, no local shop was open that could fix a flat. Then he asked a few questions, determined it was likely just a valve stem, and he fixed it for me on the spot. Didn't even charge me! Great customer service! Thanks, Richard!Service: Tires
