“I have frequented this establishment more times than I can count. My family and I come every season and we have seen it go through many changes, staff and owners. It is one of our essential destination spots! It seems new owners purchased the store during or just after COVID because its definitely different these past few years in a very good way! Before COVID, it was fun and had kind of the same stuff each year, but to be honest, it could have probably used a really good spring cleaning and more current toys. Since COVID however, the store seems anew. It is clean and bright, organized and stocked with stuff my kids know about that I have no clue about...lol But they love it and want it. After a long day doing what the adults want, it has become a goal for them to visit the store as a reward for good behavior. I have read the previous reviews and have to say that I read many reviews about everywhere I go and I don't know if I believe all that was written by the previous posters. The "specific" details and outrageousness seems sensationalistic and quite creative using much of the poster's imaginations. Their words seem sort of "Karen-ish" and quite vulture-esque. I am sure the factual details outlaying whatever event took place are less outlandish and a very good explanation is probably due. I think the interpretation of these posters might be heavily biased in whatever event took place with this girl and her dog. I am sure and sorry that there seems to have been much confusion. I only say this because each and every time my family has been in this store, it has been enjoyable and fun, very much due to the staff, the music and the overall feeling of the store. The man behind the counter and his staff have always been very sweet, respectful of everyone and professional. He has a great sense of humor and knows a lot about the town and the building. His staff seem happy and respect him. After visiting every year, I will also go on record saying that he is one of the only shopkeeps around the port that seems actually nice and engaging with his customers and also seems to genuinely listen and care. He even remembered all of us and our previous topics of conversation an entire year later! The other shopkeeps around the port seem rude, impatient and distracted...but if you come each year, you almost expect their brisk attitudes as part of the charm of the town. I say go in and experience this great store for yourself and draw your own conclusions. Five stars from this family!”
“Great customer service every thing very organized, and lots of materials. I was happy with prices, and found a jumbo muffin tin and cookie cutter there, which I could not find at Walmart in store. Happy experience, first time?”
“This is easily the best organized Michael's I've been to. In fact, even though another Michael's is more convenient, it's worth the drive to shop at this one in Biddeford.
It's clean. The aisles are nice and wide. The store is well organized and items are clearly labeled. The staff are tremendously helpful, and fun to chat with. Even at the front registers, the staff are happy, smiling, and make sure I found what I needed... and wish me a good day.
Though this is obviously a chain store, it's managed with a very local, hometown feeling to it. I actually look forward to visiting it.
I've shopped at Michael's in many states, but this one is - without a doubt - the very best I've been to.
If you're an artist, crafts enthusiast, or shopping for related supplies, I recommend this store. If I had the option to give it more than five stars, I would.”