Hyperlite Mountain Gear is a company that receives positive feedback for its excellent customer service and responsiveness. Customers appreciate how quickly their issues are addressed, whether it’s correcting a size mistake or applying discounts after a purchase. One reviewer shared that after buying the ultralite mid 4, they received a 10% discount code via email, which was promptly refunded when they submitted a help desk ticket. Another customer mentioned that they ordered the wrong size and received quick, patient assistance both by email and phone, which is rare these days. Many customers also highlight how the company goes out of its way to keep customers happy, such as providing personal discount codes for new colors after sales end, leading to repeat purchases and future spending. However, some customers have noticed inconsistencies in products over time. One reviewer pointed out that their 2022 bag differs significantly from their original 2013 version, being heavier and larger, with little information available about size differences. Despite this, overall, the company is seen as attentive and committed to customer satisfaction, making it a trusted choice for outdoor gear.
There guys are notorious for deleting any kind of review critical of their product when you rate their products on their website. So here’s a critical review you can’t delete! This happened to me when I got a hole in my HMG pack on the very first trip
August 2022
Will never invest in any other company for my tent needs!!
February 2022
I have a number of pieces of their gear and have always been impressed and had a question on an order for a new backpack this week and the customer service was amazing. I highly recommend their products and company.
